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- All HBS Web (170)
- Faculty Publications (48)
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- 17 Sep 2013
- First Look
First Look: September 17
Government Inspections: Evidence from Restaurant Hygiene Inspections and Online Reviews By: Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca Abstract—Restaurant hygiene inspections are often... View Details
Keywords: Sean Silverthorne
- 01 Oct 2013
- First Look
First Look: October 1
https://www.hbs.edu/faculty/Pages/item.aspx?num=45468 August 2013 Empirical Methods in Natural Language Processing Where Not to Eat? Improving Public Policy by Predicting Hygiene Inspections Using Online Reviews By: Kang, Jun Seok, Polina... View Details
Keywords: Sean Silverthorne
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge.Why do we pay more for an orange with a Sunkist sticker? Because View Details
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
not, multinational brands have taken up the mantle of responsibility, establishing codes of conduct that their suppliers are—theoretically at least—obligated to adhere to. Often, the brands also monitor their suppliers’ performance with periodic View Details
Keywords: by Michael Blanding
- 17 Jun 2016
- Op-Ed
Companies Need to Start Marketing Security to Customers
regular inspections can help. Third party testing companies can insure that industry standards are met. Safety innovation needed But most companies do not innovate around safety or push for tougher safety standards; they merely comply... View Details
- 16 May 2016
- HBS Case
Food Safety Economics: The Cost of a Sick Customer
an effort to differentiate by being more locally sourced and thereby fresher, as perceived by consumers, Chipotle was perhaps putting its brand at greater reputational risk.” Companies are increasingly outsourcing their food inspection... View Details
- 13 Mar 2012
- First Look
First Look: March 13
government has outsourced these inspections to the private sector. Analyzing millions of emissions tests, we find empirical support for our hypotheses that particular product portfolios and forms of governance can mitigate moral hazard.... View Details
Keywords: Sean Silverthorne
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
led cities to digitize more of their own information, putting everything from tax records and public health inspection scores online. “They take a dataset that used to be in an obscure database or on paper, and now it’s available for the... View Details
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
want them to look around and see that there's not much fun or profit to be had so that they'll leave in search of better prospects. Relying too heavily on audits is problematic for the same reason that relying on inspections to improve... View Details
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
'magnetic poles' of sorts. The FDA's work has a basis in fundamental science, both laboratory-based for product inspections and more clinical for the review of mountains of data produced in drug trials. Agency employees rightfully are... View Details
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
looks at these complementarities between online reviews and regulation. The other paper looks more at health and safety inspections that health departments conduct of restaurants. That paper highlights the complementarities between... View Details
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
companies. Namely, do they yield more product returns, which are notoriously higher online than in the physical world? What about product returns? Product returns are too common in online channels. They are often attributed to the inability to View Details
- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
a very different outcome,” Glaeser says. "There’s an urgent need for data and evidence to help guide the decisions leaders are grappling with." In a perfect world, there would be something akin to the health inspection ratings that some... View Details
- 21 Jul 2010
- Research & Ideas
HBS Faculty Debate Financial Reform Legislation
more than $150 million in assets to register with the Securities and Exchange Commission (SEC). Such registration will subject these managers to regular reporting and inspections by the SEC, although these managers can continue to pursue... View Details
Keywords: by Staff
- 28 Feb 2012
- First Look
First Look: Feb. 28
show that increased competition is associated with greater inspection leniency, a form of illicit quality that customers value but is illegal and socially costly. Firms with greater numbers of local competitors pass customers at... View Details
Keywords: Sean Silverthorne
- 19 Oct 2015
- Research & Ideas
Business Research that Makes for Smarter Public Policy
putting an automated pollution meter at a factory’s fence line—compares to actual inspections in gaining compliance. Toffel agrees: “The question of which approach is more effective is a perfect one for scholars to pursue. I hope someone... View Details
Keywords: by Michael Blanding
- 29 Mar 2016
- First Look
March 29, 2016
a closer qualitative inspection of the “how-to” micromechanisms, and thereby advance a multidisciplinary research agenda. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50833 Surfacing the Submerged State: Operational... View Details
Keywords: Sean Silverthorne
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
to have changed departments, made lateral moves, or transferred away from core positions. Surprisingly, they even received, on average, fewer promotions within a given level than did minorities who failed to make it past middle management. A close View Details
Keywords: by David A. Thomas
- 27 Dec 2010
- Research & Ideas
HBS Faculty on 2010’s Biggest Business Developments
add over $10 trillion to outstanding federal debt. But closer inspection of government data reveals that these figures grossly understate both the current deficit and level of debt. Consider, for example, that the estimated net present... View Details
Keywords: by Staff
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
well as tying up capital from buying and paying for materials and merchandise well in advance of when they are used. The quality of incoming items supplied by low-price suppliers may not be guaranteed to conform to buyer specifications, so the company must View Details
Keywords: by Robert S. Kaplan & David P. Norton