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Show Results For
- All HBS Web
(1,397)
- People (2)
- News (304)
- Research (874)
- Events (6)
- Multimedia (1)
- Faculty Publications (326)
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- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of... View Details
Keywords: Susan Young
- 02 Oct 2012
- News
Green Pioneer
from several different Harvard departments, as well as public officials and engineering firms. The criteria are: quality of life, leadership, resources allocation, natural world, and climate and risk. It’s a rare project that can score... View Details
- 11 Jul 2017
- News
The Right Thing to Do
direct boss get fired for trying to inform the senior management. In 2011, Hunt was told to change the quality control reports so they looked better than they were. That’s when she took a stand. Episode two,... View Details
- 24 Apr 2014
- News
Improving the lives of underprivileged children in rural India
Through the Bharti Foundation, which was launched in 2000, Sunil Bharti Mittal (OPM 27, 1999), founder and chairman of Bharti Enterprises, advances his belief that quality education is the most important tool for social and economic... View Details
- 03 Dec 2024
- News
Magic Numbers
be just as good as the boys,’” Sharma remembers. Inelegant phrasing aside, the teacher’s remark inspired Sharma to try harder. She asked for help, did extra work, and eventually caught up. By her senior year of high school, she was excelling in calculus—and enjoying... View Details
Keywords: Amy Crawford
- 01 Dec 2003
- News
A Legacy of Investment
5d44e16e230f4261c6f0a40446934d91 A new exhibit at Hawes Hall pays tribute to alumni and friends whose generous financial support has made a lasting difference in the character and quality of HBS. The exhibit aims to illuminate the past... View Details
- 01 Sep 2008
- News
Reality to News Biz: Drop Dead
have no choice but to pay — and pay more — for the precious little quality that survives this news depression. Any honest reporter will tell you as much. After all, at the newsroom watercooler (is it still there?) and in this bottom-line... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
technology, as well. Among many examples, entering students can now prepare for HBS online, as well as find their schedules, courses, and assignments online once they arrive. Prospective students can access admissions information and... View Details
- 01 Mar 2008
- News
Classroom Legend
Christensen rhetorically intones, “How do you prepare to deal with the unexpected that’s coming up? Get there early, set the place up. Read every signal you can get. So it’s intuitive, but it’s also systematic.” Those two qualities —... View Details
- 06 Jan 2012
- News
Where Are They Now?
the HBS Club of India—over the top. “We identified a significant global market and focused on an unmet but essential need, as health care is not optional,” says Mahesh, who got a very personal perspective on India’s deep deficit of View Details
- 11 May 2017
- News
Going with the Flow
with a team on a new idea in the health IT space—one she believes has the potential to increase the quality of patient care, while lowering costs by giving control of health care information back to the... View Details
Keywords: Robert S. Benchley
- 01 Dec 2005
- News
A Matter of Opinion
readers. We had 20,000 subscribers when I started as editor, and we now have 185,000, which puts us ahead of the New Republic and National Review.” Navasky believes that The Nation and other journals of opinion, because of the quality and... View Details
- 01 Jun 2010
- News
Get Well Soon
story as well, because the senior team is tackling important problems and engaging people throughout the organization in solving them.” One of the key players is Dr. Uma Kotagal, a neonatologist with a deep-seated passion for improving the View Details
- 01 Mar 2016
- News
Faculty Q&A: Price Check
Many products are sold for just one selling season. It’s extremely difficult to predict demand—sometimes demand actually increases as the price goes up due to perceived quality and popularity. These factors make selling fashion products... View Details
- 01 Jun 2003
- News
Student Conferences, at a Glance
parlor, as an early source of entrepreneurial influence. Her advice? “Do for yourself. Do for your people. Provide a quality product.” Cyberposium Building Leaders for Technology January 17–19, 2003 Sponsor: HBS High Tech & New Media Club... View Details
- 01 Jun 2010
- News
Faculty Research Online
management literature. See http://hbswk.hbs.edu/item/6395.html. Tragedy at Toyota: How Not to Lead in Crisis “Toyota can regain its footing only by transforming itself from top to bottom to deliver the highest quality automobiles,” says... View Details
- 01 Jun 2010
- News
Touting Green Energy’s Potential
MARKEY: Just as the telecom sector was revolutionized in the 1990s by legislation that unleashed competition, so too will a green energy sector be launched, generating enormous wealth creation. In March, at a two-day HBS conference on energy, Congressman Ed Markey... View Details
- 01 Jun 2014
- News
School Ties
education and business competitiveness." Balancing the Books Four ways that business is partnering with PK-12 Enabling innovation. Companies in San Antonio, Texas, worked to gain voter approval for a tax increase to fund quality... View Details
- 01 Dec 2010
- News
Ilene Lang
positions. Through its research and services, the organization is widely considered the gold standard for information and insight into women, leadership, and business. “I like to say that my avocation has become my job,” says Lang, an... View Details
- 24 Apr 2014
- News
Delivering HBS-style training for teachers
top-quality K–12 education was possible everywhere. Klemmer also served as assistant principal of his alma mater, Portsmouth Abbey, in Rhode Island, and launched several high-tech companies during his career. He credits HBS for inspiring him to pursue and nurture... View Details