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  • May 2007 (Revised January 2011)
  • Case

Bankinter: Deploying the Mortgage Simulator to the Branches

Describes how Bankinter, a mid-sized Spanish bank, altered the information set available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price... View Details
Keywords: Customer Focus and Relationships; Customer Value and Value Chain; Banks and Banking; Mortgages; Employees; Motivation and Incentives; Spain
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  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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  • November 2020
  • Case

Guild Education: Unlocking Opportunity for America's Workforce

By: William A. Sahlman, Michael D. Smith, Nicole Tempest Keller and Alpana Thapar
Founded in 2015, Guild Education is an education marketplace that connects employers and universities to provide employees with ‘education as a benefit.’ The Denver-based company is transforming traditional tuition assistance programs by facilitating direct payment by... View Details
Keywords: Education; Digital Platforms; Information Technology; Employees; Social Enterprise; Education Industry; Technology Industry; Colorado
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  • 2021
  • Working Paper

Which Markets (Don't) Drive Pharmaceutical Innovation? Evidence From U.S. Medicaid Expansions

By: Craig Garthwaite, Rebecca Sachs and Ariel Dora Stern
Pharmaceutical innovation policy involves managing a tradeoff between high prices for new products in the short-term and stronger incentives to develop products for the future. Prior research has documented a causal relationship between market size and pharmaceutical... View Details
Keywords: Pharmaceuticals; Medicaid; Innovation and Invention; Policy; Markets; Research and Development; Pharmaceutical Industry
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  • 05 Sep 2013
  • Working Paper Summaries

Performance Responses to Competition Across Skill-Levels in Rank Order Tournaments: Field Evidence and Implications for Tournament Design

Keywords: by Kevin J. Boudreau, Constance E. Helfat, Karim R. Lakhani & Michael E. Menietti.
  • January 2024
  • Article

Helping Children Catch Up: Early Life Shocks and the PROGRESA Experiment

By: Achyuta Adhvaryu, Theresa Molina, Anant Nyshadham and Jorge Tamayo
Can investing in children who faced adverse events in early childhood help them catch up? We answer this question using two orthogonal sources of variation – resource availability at birth (local rainfall) and cash incentives for school enrollment – to identify the... View Details
Keywords: Children; Outcome or Result; Welfare; Early Childhood Education; Weather
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  • August 2023
  • Article

Anti-Corruption, Government Subsidies, and Innovation: Evidence from China

By: Lily Fang, Josh Lerner, Chaopeng Wu and Qi Zhang
We leverage an exogenous shock—the crackdown on corrupt Chinese officials beginning in 2012—and examine how the allocation of research subsidies and innovative outcomes were affected. We argue that the staggered removal of provincial heads on corruption charges during... View Details
Keywords: Government Subsidies; Research and Development; Innovation and Invention; Crime and Corruption; Government and Politics; China
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    Mihir A. Desai

    Mihir A. Desai is the Mizuho Financial Group Professor of Finance at Harvard Business School and a Professor of Law at Harvard Law School. He received his Ph.D. in political economy from Harvard... View Details

    • September 2002
    • Case

    Seattle Public Schools, 1995-2002 (A): The Freedom Agenda

    Describes efforts in Seattle Public Schools, under the leadership of Superintendent Joseph Olchefske, to replace the district's centralized budgeting process with school-level budgets. Olchefske's decentralization effort, referred to locally as the Freedom Agenda,... View Details
    Keywords: Organizational Change and Adaptation; Management Practices and Processes; Operations; Education; Education Industry; Seattle
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    • 02 Nov 2016
    • News

    When You Feel Pressured to Do the Wrong Thing at Work

    • 19 Sep 2012
    • Research & Ideas

    Book Excerpt: “The Architecture of Innovation”

    groups are more likely to have exited their transactions through an IPO or acquisition. Incentive schemes may lead to changes in the corporate investors' behavior, as the authors argue. Or it may be that firms—anticipating that their... View Details
    Keywords: by Josh Lerner; Financial Services
    • 30 Aug 2006
    • Op-Ed

    The Compensation Game

    organizational affiliations, and social standing. Directors must be given strong incentives to focus on shareholder interests. Compensation arrangements for sports stars lack the features of executive pay arrangements in other ways as... View Details
    Keywords: by Lucian Bebchuk & Rakesh Khurana
    • April 2013
    • Article

    Rx: Human Nature: How Behavioral Economics Is Promoting Better Health Around the World

    By: Nava Ashraf
    Why doesn't a woman who continues to have unwanted pregnancies avail herself of the free contraception at a nearby clinic? What keeps people from using free chlorine tablets to purify their drinking water? Behavioral economics has shown us that we don't always act in... View Details
    Keywords: Behavior; Economics; Motivation and Incentives; Zambia
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    • July 2008 (Revised August 2008)
    • Case

    In-Vitro Fertilization: Outcomes Measurement

    By: Michael E. Porter, Saquib Rahim and Benjamin Chung-Shi Tsai
    As of 2007, there were very few examples of widespread measurement and reporting of health outcomes, a critical quality measure. In-vitro fertilization clinics have been required to report their patient's health outcomes since 1995. The protagonist of the case, Dr.... View Details
    Keywords: Health Care and Treatment; Medical Specialties; Measurement and Metrics; Operations; Outcome or Result; Health Industry; Cleveland
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    • 16 Feb 2016
    • First Look

    February 16, 2016

    link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50591 Do Incentive Plans for Exemplary Employees Lead to Productive or Counterproductive Outcomes? By: Deller, Carolyn, and Tatiana Sandino Abstract—Using data from a retail chain, this... View Details
    Keywords: Sean Silverthorne
    • 10 Dec 2013
    • First Look

    First Look: December 10

    (albeit still contrary to merchants' interests), foregoing the efficiencies of specialization in favor of the better incentives of a company's staff. We consider implications for marketing of online affiliate View Details
    Keywords: Sean Silverthorne
    • 01 Oct 2007
    • Research & Ideas

    Encouraging Dissent in Decision-Making

    Edmondson, who chairs the Doctoral Programs and teaches in the Technology and Operations Management unit. "To cite one example, former HBS doctoral student Jim Detert and I interviewed some 200 people of all ranks and functions in a... View Details
    Keywords: by Garry Emmons
    • 19 Sep 2012
    • Research & Ideas

    Funding Innovation: Is Your Firm Doing it Wrong?

    Perkins and Apple to invest in companies that would develop apps for the iPhone. The result: a critical mass of applications for Apple's App Store, which today boasts some 700,000 iPhone and iPad applications and 400 million customer accounts. The book also advocates... View Details
    Keywords: by Carmen Nobel

      Suraj Srinivasan

      Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

      Keywords: accounting industry; financial services

        W. Earl Sasser

        Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

        Keywords: airline; automotive; banking; broadcasting; communications; construction; credit card; education industry; entertainment; fast food; hotels ＆ motels; insurance industry; marketing industry; oil ＆ gas; restaurant; retailing; service industry; sports; tourism; transportation