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Publications

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  • All HBS Web  (101)
    • News  (44)
    • Research  (54)
  • Faculty Publications  (14)

Show Results For

  • All HBS Web  (101)
    • News  (44)
    • Research  (54)
  • Faculty Publications  (14)
← Page 4 of 101 Results →
  • 01 Dec 2017
  • News

Alumni and Faculty Books for December 2017

effectively by teaching them to interrupt unwanted impulses and bringing them to a state of mindfulness before the impulses turn into action. The Awkward Ozarker: A Curious Tale of Self-Reinvention in a... View Details
  • 01 Dec 2011
  • News

At Your Service

have at XYZ call center that makes you decide to take your business elsewhere. Early on in Uncommon Service you assert that humans are born with an innate desire to serve. Could you elaborate? Morriss: Some of the research we looked at documents this View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 23 Jun 2020
  • Book

Beginning America Over Again with a New Electoral System

daring, beautiful, bountiful, brave, magnificent country.” Today, we are called on to remake American democracy once more. The energy for the movement is out there, vibrating in a citizenry fed up with the status quo. Today, we often see scattered, View Details
Keywords: by Sean Silverthorne
  • 01 Jun 2009
  • News

Insights from the Post-Macho Workplace

when an impulsive decision could have led to an explosion, or failure to tie in to a scaffolding could have resulted in a deadly fall, many reported that disregard for safety, fierce independence, and bravado had been badges of honor. In... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Oil and Gas Extraction; Mining
  • 19 Nov 2014
  • News

The Power of Yes

change,” he summarizes.) Charged with overseeing a $100 million capital fund drive, Dichter wanted to explore the impulses behind people’s giving—or not giving. He wanted to dig deeper into what he saw as a conflict between the dominant,... View Details
Keywords: Julia Hanna
  • 08 Sep 2021
  • Blog Post

Socioeconomic Inclusion at HBS: Joshua Mbanusi (MBA 2021)

a place where someone like me can enter and feel a strong affection and affinity? How do we signal that this is an institution that on its surface could be exclusionary but has resisted that impulse by taking intentional efforts to make... View Details
  • 30 May 2019
  • What Do You Think?

Is There a Distinctive West Coast Style of Management?

mentality that made and created Silicon Valley. Hate it or admire it—it’s a place where its accomplishments equaled its hubris.” This suggests another ingredient that may have been important in tempering the impulses of young... View Details
Keywords: by James Heskett; Education
  • 01 Dec 2010
  • News

Additional alumni books for your consideration.

Resisting the impulse for drastic change, Bhidé offers a blueprint for correcting the historic misalignment between the numbers-driven financial sector and the innovation-driven “real economy.” He advocates tough, straightforward limits... View Details
Keywords: Funds, Trusts, and Other Financial Vehicles; Finance
  • 02 Sep 2008
  • Research & Ideas

Indulgence vs. Regret: Investing in Future Memories

ant-like and practical. "There is a well-developed literature around self-control issues in the fields of sociology, psychology, and economics," Keinan says. "We all know that people can be too impulsive and yield to... View Details
Keywords: by Julia Hanna
  • 11 Jan 2016
  • Research & Ideas

Is Group Loyalty a Force for Good or Evil?

be a better person. Max disagreed, suggesting instead that loyalty has a dark side, since it causes people to make bad decisions.” In Hildreth’s view, a strong sense of loyalty within individuals makes them more ethical, by sparking more noble View Details
Keywords: by Michael Blanding
  • 19 Jun 2014
  • News

Turning "Black Gold" to Green

manager in Silicon Valley for a few years before his green impulse kicked in again. In 2001, California was in the middle of a full-blown energy crisis, complete with 800 percent wholesale price spikes and rolling blackouts, so Dawe... View Details
Keywords: Ralph Ranalli; Oil and Gas Extraction; Mining
  • 01 Dec 2012
  • News

Rival Visions

United States awaited development . In deciding to come to America, Gallatin and his two young friends were acting on a psychological impulse rooted in a romantic dream.... They were three young men in a state of rebellion moving to a... View Details
  • 16 Sep 2015
  • Research & Ideas

Can Applied Economics Save Homeless Puppies?

a little disappointed, but not surprised to find that heartstrings had thwarted their algorithm. Exley knows from personal experience that impulse often wins the day when it comes to choosing a pet. As a teenager, she fell for “a... View Details
Keywords: by Carmen Nobel; Retail
  • 28 Aug 2017
  • Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details
Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining
  • 28 Feb 2005
  • Research & Ideas

How to Harness Auction Fever

considered novices. We can only speculate with regards to the types of people who might be most susceptible to the effects of competitive arousal. For example, those who are highly emotional, highly competitive, or highly impulsive might... View Details
Keywords: by Manda Salls; Web Services; Technology
  • 28 Apr 2003
  • Research & Ideas

Shareholders Key to Corporate Reform

If a dike or dam has sprung a number of leaks, there are many possible ways to respond. The initial impulse is to assiduously plug one hole after another, hoping that the situation will right itself. Another approach—and often a more... View Details
Keywords: by Cynthia A. Montgomery & Rhonda Kaufman
  • 01 Jun 2000
  • News

Long-Term Investor: Dick Jenrette

were all just impulse purchases," he says. "I like to begin things; that's my great weakness, I guess. It's always fun to start a project, but then you have to discipline yourself to finish." If the stunning photographs in Adventures with... View Details
Keywords: Deborah Blagg
  • 13 May 2025
  • News

If I Knew Then

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: On May 29, a fresh crop of MBAs will receive their diplomas and go off into the world to begin a new chapter in their lives. But before they walk across the stage on Baker Lawn, Dean Srikant... View Details
Keywords: challenges; failure; advice; experience
  • 17 Mar 2015
  • Research & Ideas

Where Did My Shopping Mall Go?

Advisors, more than 20 enclosed malls have been shuttered over the last few years with another 60 on the endangered list. José Alvarez: Ecommerce has significant implications for the current conception of the mall. We are seeing that traffic is down, so cross selling... View Details
Keywords: by Sean Silverthorne; Retail
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

reported that impulse purchases were down by just 5% when customers shopped on-line. About the same amount of perishable products were purchased per order on-line as in the physical store. Lesson 7: Coordinate All Technologies That Touch... View Details
Keywords: by Raymond Burke; Retail
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