Human Factors - Publications - Faculty & Research

March 1992 (Revised October 1994)
Case

AT&T Consumer Products

Describes the factors AT&T Consumer Products managers considered in deciding whether to locate a new plant for telephone answering machines in the United States, Asia, or Mexico. Describes in depth the restructuring of AT&T during the 1980s, the competition facing its... View Details

Keywords: Restructuring; Competitive Strategy; Trade; Management; Operations; Crime and Corruption; Executive Compensation; Selection and Staffing; Demand and Consumers; Asia; Mexico

Citation

Educators

Purchase

November 1990 (Revised January 2008)
Case

Regency Plaza

By: William J. Poorvu and Richard E Crum

Designed to examine the process of project management during the development cycle of a luxury condominium building, exploring the issue of how the design, development strategy, project organization, and project personnel are interrelated. More specifically, looks at... View Details

Keywords: Buildings and Facilities; Design; Construction; Housing; Management Practices and Processes; Projects; Luxury; Real Estate Industry

Citation

Educators

Purchase

Article

Gender Disparities in Compensation of Practicing Cardiothoracic Surgeons: Analyzing the Society of Thoracic Surgeons Compensation Survey

By: Cherie P. Erkmen, Anastasiia K. Tompkins, Shanda Blackmon, Larry R. Kaiser, Susanna Gallani, Jennifer C. Romano, Thomas MacGillivray and Michael J. Mack

BACKGROUND: Gender-based pay disparity in compensation is widespread. In cardiothoracic surgery, women earn between 71-84% of men’s salaries at comparable ranks. Limited data exist on how factors like subspecialty, practice type, and work efforts contribute to these... View Details

Keywords: Gender; Compensation and Benefits; Equality and Inequality; Experience and Expertise; Health Industry

Citation

Read Now

Forthcoming
Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell

Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details