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Show Results For
- All HBS Web
(595)
- People (4)
- News (225)
- Research (256)
- Events (4)
- Multimedia (9)
- Faculty Publications (160)
- September 2016
- Supplement
Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry, Spreadsheet for Instructors (Brief Case)
By: Howard H. Stevenson and Michael J. Roberts
- 17 Jan 2020
- News
She's Pushing the World's Largest Hotel Chain to Be More Like Airbnb
- November 1983 (Revised June 1994)
- Case
Controls at the Sands Hotel and Casino
Describes the controls used in the casino over the blackjack game and cash stocks, and movements of cash. Also describes the results measures available in the casino and their limitations for control purposes. View Details
Merchant, Kenneth A. "Controls at the Sands Hotel and Casino." Harvard Business School Case 184-048, November 1983. (Revised June 1994.)
- February 1992
- Case
Roger Smith: A Great Little New York Hotel
By: Leonard A. Schlesinger and Roger H. Hallowell
Schlesinger, Leonard A., and Roger H. Hallowell. "Roger Smith: A Great Little New York Hotel." Harvard Business School Case 692-084, February 1992.
- July 2013 (Revised June 2015)
- Case
Lighting the Way at the Manor House Hotel
By: Samuel G. Hanson, Joel Heilprin and Charles Andersen
Hanson, Samuel G., Joel Heilprin, and Charles Andersen. "Lighting the Way at the Manor House Hotel." Harvard Business School Case 214-006, July 2013. (Revised June 2015.)
- November 2001 (Revised October 2017)
- Supplement
GuestFirst Hotel (B): Taking Advantage of Panel Data
By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Accommodations Industry
Frei, Frances X., and Dennis Campbell. "GuestFirst Hotel (B): Taking Advantage of Panel Data." Harvard Business School Supplement 602-111, November 2001. (Revised October 2017.)
- August 2005 (Revised April 2008)
- Teaching Note
GuestFirst Hotel (B): Statistics Review with Data Desk (TN)
By: Frances X. Frei
Presents an overview of the statistical analysis covered in the case discussion. View Details
- October 1982
- Supplement
Dunfey Hotels Corp.: Interview with John Canas, Video
Lovelock, Christopher H. "Dunfey Hotels Corp.: Interview with John Canas, Video." Harvard Business School Video Supplement 883-502, October 1982.
- 25 Nov 2011
- News
The Hotel Workers Who Saved Lives During Mumbai Attacks
- March 2006 (Revised September 2006)
- Case
Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel
By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin
The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details
Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Accommodations Industry; Nevada
Campbell, Dennis, Francisco de Asis Martinez-Jerez, Marc Epstein, and Joshua Bellin. "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel." Harvard Business School Case 106-029, March 2006. (Revised September 2006.)
- August 2005 (Revised April 2008)
- Teaching Note
GuestFirst Hotel (A): Statistics Review with Data Desk (TN)
By: Frances X. Frei
Presents an overview of the statistical analysis covered in the case discussion. View Details
Keywords: Mathematical Methods
- 14 Dec 2023
- News
She Gave a Hotel a Mediocre Review. Then Came the Badgering.
- December 2013 (Revised March 2016)
- Case
Managing Online Reviews on TripAdvisor
By: Thales Teixeira and Leora Kornfeld
In 2013, TripAdvisor was the most visited online travel site in the world. It hosted a massive repository of information on hotels and travel services, and provided millions of reviews written by consumers. Consumers were becoming increasingly motivated to read and... View Details
Keywords: Online Word-of-mouth; Online Reviews; Hotels; Internet and the Web; Marketing Communications; Marketing Reference Programs; Digital Marketing; Customer Satisfaction; Accommodations Industry; Travel Industry
Teixeira, Thales, and Leora Kornfeld. "Managing Online Reviews on TripAdvisor." Harvard Business School Case 514-071, December 2013. (Revised March 2016.)
- November 2008
- Case
The StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost
By: John D. Macomber
The case is intended for use with the HBS Educational Technology Group "Construction Bidding Simulation." Material that can be taught includes quantity survey methodology (from the case); analyzing preliminary estimated costs per building trade (from the discussion... View Details
Keywords: Decision Choices and Conditions; Construction; Cost; Contracts; Bids and Bidding; Real Estate Industry
Macomber, John D. "The StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost." Harvard Business School Case 209-067, November 2008.
- April 2007 (Revised April 2011)
- Teaching Note
Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel (TN)
By: Dennis Campbell and Francisco de Asis Martinez-Jerez
Teaching note to 106029. View Details
- October 2014 (Revised August 2018)
- Case
Caesars Entertainment
By: Janice H. Hammond and Aldo Sesia
This case describes the introduction of a regression analysis model for forecasting guest arrivals to Caesars Palace hotel in Las Vegas, Nevada. The company will use the forecast to staff the front desk in the hotel. The staff is unionized and the company has little... View Details
Keywords: Forecasting; Staffing; Gaming; Gaming Industry; Hotel Industry; Decision Making; Forecasting and Prediction; Human Resources; Selection and Staffing; Entertainment; Games, Gaming, and Gambling; Operations; Service Delivery; Service Operations; Accommodations Industry; Travel Industry; Tourism Industry; Food and Beverage Industry; Las Vegas
Hammond, Janice H., and Aldo Sesia. "Caesars Entertainment." Harvard Business School Case 615-031, October 2014. (Revised August 2018.)
- January 2017
- Teaching Note
The Park Hotels: Revitalizing an Iconic Indian Brand
By: Jill Avery and Chekitan S. Dev
Priya Paul, chairwoman of The Park Hotels, an award-winning portfolio of thirteen boutique hotels scattered across India, was in the midst of a brand revitalization program. Landor Associates, a leading brand consultancy, had identified three areas of concern: the... View Details
- November 2012 (Revised November 2013)
- Case
Generator Hostels: The Way Out
By: Nicolas P. Retsinas and Lisa Strope
Josh Wyatt, Director of Patron Capital Partners, needs to make an exit decision for a successful investment in Generator Hostels. After five years of explosive growth and in the middle of a financial crisis, Wyatt needs to evaluate Patron's alternatives: IPO the... View Details
Retsinas, Nicolas P., and Lisa Strope. "Generator Hostels: The Way Out." Harvard Business School Case 213-069, November 2012. (Revised November 2013.)