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  • March 2017
  • Exercise

Designing Transformational Customer Experiences

By: Stefan Thomke
Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer... View Details
Keywords: Customer Experience; Exercise; Learning By Doing; LEGO; Storytelling; Customer Satisfaction; Design; Innovation and Management; Transformation; Service Delivery
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    Ethan S. Bernstein

    Ethan Bernstein (@ethanbernstein) is an associate professor in the Organizational Behavior unit at Harvard Business School. He has spent his career researching novel talent management practices and their effect on employee behavior, collaboration, and performance.... View Details

    • 18 Feb 2017
    • News

    We are in a deglobalization period: Business historian Geoffrey G. Jones

    • 24 Jan 2005
    • Research & Ideas

    Rethinking Activity-Based Costing

    is measured in other units. For example, the capacity of a warehouse or vehicle would be measured by space provided, while memory storage would be measured by megabytes supplied. In these situations, the manager would calculate the... View Details
    Keywords: by Robert S. Kaplan & Steven R. Anderson
    • 20 Oct 2003
    • Research & Ideas

    Gaps in the Historical Record: Development of the Electronics Industry

    In a recently published book on current international research in business history, edited by Harvard Business School professor Geoffrey Jones, HBS professor emeritus Alfred D. Chandler Jr. contributed an essay on the opportunities... View Details
    Keywords: by Alfred D. Chandler Jr.; Consumer Products
    • 17 Dec 2008
    • Lessons from the Classroom

    ‘Ted Levitt Changed My Life’

    early weeks (the man does not let up!), the students come to appreciate the intensity and rapid-fire humor of their teacher. Clearly, he cares. A lot. And by the end of the semester, something transformative has happened: They are better thinkers. When View Details
    Keywords: by Julia Hanna; Education; Retail

      George Serafeim

      George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School. He co-leads a Lab, within Harvard's Digital, Data, Design Institute, and serves on the faculty steering commitee of Harvard University's Salata Institute. He... View Details

      Keywords: asset management; insurance industry; automobiles; industrial goods; fashion; food; green technology
      • 28 Oct 2022
      • Blog Post

      Latina Women in Leadership: Shirley Verónica Cardona (MBA 2012)

      where I was able to gain foundational business experience which ultimately led me to HBS. What is your favorite memory from HBS? The Latino Student Organization (LASO) was my home away from home. The annual LASO retreats stand out as some... View Details
      • 30 Jun 2003
      • Research & Ideas

      Are You Supporting Your B Players?

      and yet pose a drag on the organization because they require constant reinforcement. So who is there to care about the B players? According to HBS professor Thomas J. DeLong, both in a reunion session for View Details
      Keywords: by Martha Lagace
      • 21 Nov 2018
      • Blog Post

      Harvard Square's Hidden History

      environs. I played impromptu tour guide and pointed out four of my favorite historic sites around the Square – many of which HBS students pass by each day:   Anderson Memorial Bridge  Hundreds of View Details
      • 04 Dec 2023
      • Blog Post

      My Summer of Joy with the National Parks Service

      yet. The first two months of RC (first) year were a blur. I had never really thought about my career so holistically before—I studied biomedical engineering as an undergrad, and immediately became a biomedical engineer. The resources at View Details
      • 02 Jun 2009
      • First Look

      First Look: June 2, 2009

        Working PapersTruth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor Authors:Christina Fong and Felix Oberholzer-Gee Abstract It is often difficult for donors to predict the value of charitable giving because they know little... View Details
      Keywords: Martha Lagace
      • 14 Aug 2023
      • Blog Post

      Crossing the Bridge: A Reflection on the HKS/HBS Joint Degree Program

      have had coffee chats with a former United States Governor, Fortune 500 CEOs, revered thought leaders, and international diplomats solely because of events on campus and in the classroom. I have been elected as Co-President of the Black Investment Club and as Section... View Details
      • 24 Jun 2021
      • Blog Post

      Celebrating the Past, Crafting the Future Part 2: The First HBS/HKS Class

      presents a unique opportunity for Joint Degree graduates to make a difference. Reflecting on his time at HBS and HKS, Soo’s memories center on the people he shared the classroom with. “Being in this cohort... View Details
      • Web

      Alumni

      your calendars for June 4-7th and June 11-14th to reconnect and make new memories with your HBS friends! #HBSAlumni #ReunionWeekend #HarvardBusinessSchool . . . . . #HarvardBusinessSchool #HBS #Harvard... View Details
      • 12 Nov 2018
      • Blog Post

      Student Portraits - Armed Forces Alumni Association

      Each of these portraits tells a unique story of military service. The HBS students featured represent a small portion of the many veterans who live and learn in our community. They are sons and daughters, brothers and sisters, spouses and... View Details
      • 18 Apr 2000
      • Research & Ideas

      Learning in Action

      those that do not, and share their findings throughout the organization. The learning that CALL collects forms a vast repository of knowledge — the Army's institutional memory — which can be drawn on as needed. This collection and... View Details
      Keywords: by David A. Garvin

        Robert C. Merton

        Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

        Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

        Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
        • 14 Oct 2002
        • Research & Ideas

        The Widening Rift Between Corporations and Society

        Society is evolving and it is leaving business behind, say HBS professor Shoshana Zuboff and James Maxmin. In their new book, The Support Economy: Why Corporations are Failing Individuals and the Next Episode of Capitalism, they address... View Details
        Keywords: by Martha Lagace
        • 06 Oct 2021
        • Blog Post

        Latinx Women in the Spotlight: Amy Hernandez Turcios (MBA 2020)

        to forever let go of “calladita te ves más bonita.” What is your favorite memory from HBS? My community MyTake! Before HBS it was challenging for me to be totally authentic at school and work because I was... View Details