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  • All HBS Web  (1,433)
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  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

HBS Working Knowledge readers want it all, judging by our all-time most popular articles. Here you'll find stories on everything from maintaining a professional image to writing a business plan, from how to market on social media to why... View Details
Keywords: by Sean Silverthorne
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

change. It is true with respect to conflicts arising from the interaction of businesses with governments as well as with environmental and other nongovernmental organizations. It is true as workforces become more diverse and business... View Details
Keywords: by Martha Lagace
  • 19 May 2016
  • Research Event

Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium

Research Symposium, an annual event that allows HBS faculty members to highlight a variety of research findings to an audience of doctoral students, staff members, and other professors. This year’s symposium, held last week on the View Details
Keywords: by Dina Gerdeman & Carmen Nobel
  • 22 Sep 2003
  • Research & Ideas

When Protestors Knock at Your Door

As globalization trends increase, so does the ability of non-governmental organizations such as Greenpeace, Oxfam International, and the World Wildlife Fund to shape public and corporate policy on everything from human rights to labor conditions. The result, say View Details
Keywords: by Cynthia Churchwell
  • 19 Nov 2001
  • Research & Ideas

Wrapping Your Alliances In a World Wide Web

In his chapter "Manufacturing: Lowering Boundaries, Improving Productivity" from the book The Economic Payoff from the Internet Revolution: Brookings Task Force on the Internet, HBS professor Andrew McAfee, discusses how the... View Details
Keywords: by Andrew McAfee
  • 03 Dec 2009
  • Working Paper Summaries

Walking the Talk in Multiparty Bargaining: An Experimental Investigation

Keywords: by Kathleen L. McGinn, Katherine L. Milkman & Markus Nöth
  • 25 Aug 2003
  • Research & Ideas

Should You Sell Your Digital Privacy?

It's a startling idea: Instead of relying on regulators to protect our privacy against telemarketers, data miners, and consumer companies, we should capitalize on the value of our personal information and get something of value in return. That is the idea put forward... View Details
Keywords: by Manda Salls & Sean Silverthorne; Advertising
  • 19 Mar 2009
  • Working Paper Summaries

Beyond Gender and Negotiation to Gendered Negotiations

Keywords: by Deborah Kolb & Kathleen L. McGinn
  • 28 Aug 2006
  • Research & Ideas

Online Match-Making with Virtual Dates

current model is artificial and static, and far removed from everyday social interaction," says Jeana H. Frost, who along with Michael I. Norton and Dan Ariely is taking an academic look at online dating and how it can be improved. They describe their results in a... View Details
Keywords: by Martha Lagace; Publishing
  • 13 Aug 2001
  • Lessons from the Classroom

Parents’ Guide to Harvard Business School

Sure, you're a good negotiator. But could you negotiate a lower price for a soda from a "smart" vending machine? It's part of the world of the not-so-distant future portrayed in a talk by Narakesari Narayandas, associate professor of marketing at Harvard Business... View Details
Keywords: by Sean Silverthorne
  • 21 Oct 2002
  • Research & Ideas

The Parable of the Bungled Baggage And the Unhappy Customer

airline business, because there's so many interactions on the trip. Some of them the airlines control, some of them not. But that last interaction can have a big impact. I just wanted to drive home that... View Details
Keywords: by W. Earl Sasser
  • 27 Aug 2008
  • Research & Ideas

Creating Leaders for Science-Based Businesses

opportunities we have to develop more interaction with the business community through colloquia like this and through Executive Education programs. I think it's critically important for HBS and for the... View Details
Keywords: by Garry Emmons; Biotechnology; Health
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

HBS Working Knowledge recently celebrated its tenth birthday, and we mark the occasion by looking back and looking forward. We've asked HBS Dean Nitin Nohria and a number of faculty to both remark on what... View Details
Keywords: by Sean Silverthorne
  • 08 Apr 2009
  • Research & Ideas

Clayton Christensen on Disrupting Health Care

An acclaimed author and expert on the development and commercialization of technological and business innovation, HBS professor Clayton Christensen has written a new book aimed at changing our national conversation about health care. In... View Details
Keywords: by Deborah Blagg; Health
  • 01 Oct 2001
  • Research & Ideas

Connecting With Nonprofits

In his recent Working Paper, "Marketing's Role in Cross-Sector Collaboration," HBS professor James Austin outlines three stages of collaboration between businesses and nonprofits—philanthropic, transactional, and integrative... View Details
Keywords: by James Austin
  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

employed by the hospitals in which they work. The resulting social interactions between these individuals and groups within hospitals provide a fruitful setting for examining issues that are of relevance to organizations in a broader... View Details
Keywords: by Sara Grant; Health
  • 09 Jun 2003
  • Research & Ideas

Around the World of Entrepreneurial Ventures

elective: International Entrepreneurial Finance. As he explained in a presentation to other HBS professors during the Faculty Research Symposium on May 20, the research project has led him to examine in detail twenty-nine sites that cover... View Details
Keywords: by Martha Lagace
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

Health-care reform is more than a political football. For twenty years it's been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact with patients every day.... View Details
Keywords: by Julia Hanna; Health
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

interactions between individuals or even large organizations with identifiable owners, social expectations tend to create substantial safeguards against attempts to internalize gains while externalizing costs. People who dump their... View Details
Keywords: by Carla Tishler
  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

It's easy to deliver lousy service. Examples are too numerous to mention and let's not ruin the day, shall we? But imagine this: How about living in a world where companies treat you, as a customer, nicely and it benefits them as well as you? Such companies exist, says... View Details
Keywords: by Martha Lagace
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