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- All HBS Web (319)
- Faculty Publications (70)
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- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
percent of the time, the listener’s and speaker’s perceptions of attention didn’t match up. About 19 percent of the time, the speaker thought the other person was listening when they weren’t. And 12 percent of the time, the speaker didn’t... View Details
Keywords: by Michael Blanding
- 05 Sep 2006
- First Look
First Look: September 5, 2006
Working PapersNone this week Cases & Course MaterialsCreating Meaning for the Customer: The Case of GMACI Harvard Business School Case 106-073 Excellence in exploiting customer information and leveraging its affiliation to the GM View Details
Keywords: Sean Silverthorne
- Article
Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter
The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details
Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives
Kanter, Rosabeth M. "Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter." Alabama Law Review 62, no. 5 (2011).
- Article
Money is No Object: Testing The Endowment Effect in Exchange Goods
By: Dan Svirsky
We present a new experimental design to test whether the endowment effect exists for exchange goods, like money. We compare three groups to a baseline: one endowed with money, one endowed with chocolate coins, and one endowed with chocolate coins described as "tokens."... View Details
Svirsky, Dan. "Money is No Object: Testing The Endowment Effect in Exchange Goods." Journal of Economic Behavior & Organization 106 (October 2014): 227–234.
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
identity groups may experience an additional form of identity threat known as "devaluation." Identity devaluation occurs when negative attributions about your social identity group(s) undermine key constituents' View Details
Keywords: by Mallory Stark
- 2010
- Working Paper
Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance
By: Heidi K. Gardner
Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members disagree about where each member ranks on the... View Details
Keywords: Performance Effectiveness; Groups and Teams; Behavior; Conflict and Resolution; Perception; Status and Position; Cooperation
Gardner, Heidi K. "Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance." Harvard Business School Working Paper, No. 10-113, June 2010.
- 2023
- Chapter
Malleability Interventions in Intergroup Relations
By: Smadar Cohen-Chen, Amit Goldenberg, James J. Gross and Eran Halperin
One important characteristic of intergroup relations and conflicts is the fact that toxic or violent intergroup relations are often associated with fixed and stable perceptions of various entities, including the ingroup (stable and positive), the outgroup (stable and... View Details
Cohen-Chen, Smadar, Amit Goldenberg, James J. Gross, and Eran Halperin. "Malleability Interventions in Intergroup Relations." Chap. 7 in Psychological Intergroup Interventions: Evidence-based Approaches to Improve Intergroup Relations, by Eran Halperin, Boaz Hameiri, and Rebecca Littman. Routledge, 2023.
- 06 May 2024
- Research & Ideas
The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams
attending meetings, having lunch with workers, and interviewing team members to get a comprehensive view of perceptions on both sides. The researchers also uploaded extensive notes to share with each other every day. Perlow spent time in... View Details
Keywords: by Michael Blanding
- 09 Apr 2012
- Research & Ideas
Who Sways the USDA on GMO Approvals?
letters written by industry-friendly congresspeople were equally ineffective. What did seem to affect the approval process, however, was the influence of third-party groups separate from Congress and industry, to which the department... View Details
- July 2020
- Article
Tell It Like It Is: When Politically Incorrect Language Promotes Authenticity
By: J. Schroeder, M. Rosenblum and F. Gino
When a person’s language appears political—such as being politically correct or incorrect—it can influence fundamental impressions of him or her. Political correctness is “using language or behavior to seem sensitive to others’ feelings, especially those others who... View Details
Schroeder, J., M. Rosenblum, and F. Gino. "Tell It Like It Is: When Politically Incorrect Language Promotes Authenticity." Journal of Personality and Social Psychology 119, no. 1 (July 2020): 75–103.
- 13 Oct 2015
- First Look
October 13, 2015
spent fully awake. After an overnight period including sleep, individuals showed increases in positive perceptions of the choice set. This finding contrasts with previous research showing that sleep selectively enhances recall for... View Details
- 21 Jan 2009
- First Look
First Look: January 21, 2009
Bazerman Abstract Previously titled "Why We Aren't as Ethical as We Think We Are: A Temporal Explanation. This paper explores the biased perceptions that people hold of their own ethicality. We argue that the temporal trichotomy of... View Details
Keywords: Martha Lagace
- 09 Nov 2023
- HBS Case
What Will It Take to Confront the Invisible Mental Health Crisis in Business?
It’s associated with weakness. “Just pull [yourself up by] your bootstraps. This isn’t what your grandparents did.” Self-fault. “You’re doing something wrong. You’re not dealing with this the way you should.” The group may see it as their... View Details
- 11 Sep 2017
- Research & Ideas
Why Employers Favor Men
It’s not news that women are much less likely to get hired for jobs than men, even when the candidates have the exact same qualifications. Now, new research sheds light on why this happens. Employers favor men not because they are prejudiced against women, but because... View Details
Keywords: by Dina Gerdeman
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
of seemingly minor choices about how the teams were structured that had an enormous impact on people's perceptions of their roles, status, and relationships with other climbers. Ultimately, these perceptions... View Details
Keywords: by Michael A. Roberto
- November 30, 2020
- Editorial
Don't Focus on the Most Expressive Face in the Audience
By: Amit Goldenberg and Erika Weisz
Research has shown that when speaking in front of a group, people’s attention tends to gets stuck on the most emotional faces, causing them to overestimate the group’s average emotional state. In this piece, the authors share two additional findings: First, the larger... View Details
Goldenberg, Amit, and Erika Weisz. "Don't Focus on the Most Expressive Face in the Audience." Harvard Business Review (website) (November 30, 2020).
- 26 Jul 2016
- First Look
July 26, 2016
Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing distress at work can have negative consequences... View Details
Keywords: Sean Silverthorne
- 17 Jan 2024
- HBS Case
Psychological Pricing Tactics to Fight the Inflation Blues
psychological pricing to your advantage is key during times like these,” Ofek says. “When you raise prices, demand often falls—and sometimes consumer perceptions cause the fall to be so big that you're better off absorbing at least some... View Details
- 27 Feb 2024
- Research & Ideas
Why Companies Should Share Their DEI Data (Even When It’s Unflattering)
attitudes toward a hypothetical e-commerce company and its commitment to DEI depending on what they learned about disclosure rules and the company’s method of sharing the information. They organized the test into five groups based on... View Details
Keywords: by Shalene Gupta
- 11 Aug 2022
- Research & Ideas
When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?
suggests that those messages may have an unintended consequence, making people believe that someone who isn’t succeeding isn’t bothering to try. And those perceptions can perpetuate inequality in society. "How do all of these lessons... View Details