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  • 23 Apr 2001
  • Research & Ideas

Market Research Meets the “People Factor”

problems," Zaltman and Deshpandé explain elsewhere in the study. "These are not considerations that managers weigh lightly." What's Next? As a result of their study of the sometimes-conflicting perceptions of managers and... View Details
Keywords: by Martha Lagace
  • 06 Nov 2023
  • Research & Ideas

Did You Hear What I Said? How to Listen Better

percent of the time, the listener’s and speaker’s perceptions of attention didn’t match up. About 19 percent of the time, the speaker thought the other person was listening when they weren’t. And 12 percent of the time, the speaker didn’t... View Details
Keywords: by Michael Blanding
  • 25 Feb 2019
  • Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

away from certain professions: They lack confidence in their ability to compete in fields that men are stereotypically believed to perform more strongly in, such as science, math, and technology. Women are also more reluctant to share their ideas in View Details
Keywords: by Dina Gerdeman
  • 26 Aug 2020
  • Blog Post

Two sides, same coin: How I left the Bay Area as an operator and returned as an investor

prior experience) to make full use of the resources at HBS, such as the Rock Venture Partners Program and the Rock Accelerator, to explore and develop their interest in venture capital and entrepreneurship, as she would love to see more diverse voices in the industry... View Details
  • 05 Sep 2006
  • First Look

First Look: September 5, 2006

  Working PapersNone this week   Cases & Course MaterialsCreating Meaning for the Customer: The Case of GMACI Harvard Business School Case 106-073 Excellence in exploiting customer information and leveraging its affiliation to the GM View Details
Keywords: Sean Silverthorne
  • May–June 2024
  • Article

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Keywords: Prejudice and Bias; Gender; Training; Recruitment; Personal Development and Career
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  • 2023
  • Working Paper

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Keywords: STEM; Selection and Staffing; Gender; Prejudice and Bias; Training; Equality and Inequality; Competency and Skills
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  • Article

Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter

By: Rosabeth M. Kanter
The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details
Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives
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  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

identity groups may experience an additional form of identity threat known as "devaluation." Identity devaluation occurs when negative attributions about your social identity group(s) undermine key constituents' View Details
Keywords: by Mallory Stark
  • 2010
  • Working Paper

Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance

By: Heidi K. Gardner

Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members disagree about where each member ranks on the... View Details

Keywords: Performance Effectiveness; Groups and Teams; Behavior; Conflict and Resolution; Perception; Status and Position; Cooperation
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  • Article

Money is No Object: Testing The Endowment Effect in Exchange Goods

By: Dan Svirsky
We present a new experimental design to test whether the endowment effect exists for exchange goods, like money. We compare three groups to a baseline: one endowed with money, one endowed with chocolate coins, and one endowed with chocolate coins described as "tokens."... View Details
Keywords: Perception; Valuation; Goods and Commodities; Attitudes
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  • Program

Strategic Negotiations

promote resolution among parties whose interests and perceptions conflict Maximize value for the long term Design deals that create optimal value for all players at the bargaining table Manage the tension between creating value jointly... View Details
  • Web

Actively Addressing Unconscious Bias in Recruiting - Recruiting

Job Descriptions Job descriptions have always been an important element of the hiring process. They serve as a marketing tool to attract candidates and the language used can unconsciously tell people or groups that they are not the right... View Details
  • 13 Oct 2015
  • First Look

October 13, 2015

spent fully awake. After an overnight period including sleep, individuals showed increases in positive perceptions of the choice set. This finding contrasts with previous research showing that sleep selectively enhances recall for... View Details
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

attending meetings, having lunch with workers, and interviewing team members to get a comprehensive view of perceptions on both sides. The researchers also uploaded extensive notes to share with each other every day. Perlow spent time in... View Details
Keywords: by Michael Blanding
  • 2023
  • Chapter

Malleability Interventions in Intergroup Relations

By: Smadar Cohen-Chen, Amit Goldenberg, James J. Gross and Eran Halperin
One important characteristic of intergroup relations and conflicts is the fact that toxic or violent intergroup relations are often associated with fixed and stable perceptions of various entities, including the ingroup (stable and positive), the outgroup (stable and... View Details
Keywords: Conflict and Resolution; Groups and Teams; Attitudes
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  • July 2020
  • Article

Tell It Like It Is: When Politically Incorrect Language Promotes Authenticity

By: J. Schroeder, M. Rosenblum and F. Gino
When a person’s language appears political—such as being politically correct or incorrect—it can influence fundamental impressions of him or her. Political correctness is “using language or behavior to seem sensitive to others’ feelings, especially those others who... View Details
Keywords: Language; Interpersonal Communication; Perception
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  • Web

Marketing - Faculty & Research

Ads' Visual Cues Shape Consumer Perception and Performance By: Yannick Exner, Jochen Hartmann, Oded Netzer and Shunyuan Zhang Working Paper | Faculty Research Generative AI’s recent advancements in creating content have offered vast... View Details
  • 09 Apr 2012
  • Research & Ideas

Who Sways the USDA on GMO Approvals?

letters written by industry-friendly congresspeople were equally ineffective. What did seem to affect the approval process, however, was the influence of third-party groups separate from Congress and industry, to which the department... View Details
Keywords: by Michael Blanding; Food & Beverage; Biotechnology; Agriculture & Agribusiness
  • 21 Jan 2009
  • First Look

First Look: January 21, 2009

Bazerman Abstract Previously titled "Why We Aren't as Ethical as We Think We Are: A Temporal Explanation. This paper explores the biased perceptions that people hold of their own ethicality. We argue that the temporal trichotomy of... View Details
Keywords: Martha Lagace