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Show Results For
- All HBS Web
(107)
- News (31)
- Research (75)
- Multimedia (2)
- Faculty Publications (17)
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
multiple programs from competing retailers. This is particularly true of grocery retailing where consumers regularly shop in more than one, and often quite a few, grocery... View Details
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
As much as 40 percent of food grown in the United States for human consumption is wasted. Source: Eivaisla After decades of wasteful food practices, where perfectly good food is discarded even as poverty keeps many families hungry, solutions are starting to come... View Details
- Portrait Project
Jon Rudoe
their lives better. My first task is to help my future employer make shopping for groceries easier and more efficient. I'm not really sure what comes next, but I plan for it to be challenging and fun. I plan... View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
entertaining," Walker said. Priceline.com, a consumer-to-business Web site launched in 1998, sells groceries using the same "name your price" scheme it uses to sell surplus airline tickets and hotel rooms to travelers. Online shoppers are... View Details
- 01 Dec 2014
- News
Innovation: Frozen Assets
bland presentations have led most people to associate ready-made meals with “sacrifice and denial.” With health-care advocates from the Mayo Clinic to Michelle Obama encouraging Americans to shop the perimeter of the View Details
Keywords: Janelle Nanos
- 12 Nov 2015
- Research & Ideas
Can Consumers be Trusted with Their Own Health Care?
“I’m going to make some humble suggestions. I’m not a doctor and I don’t play one on TV either. I have very little credibility here,” he joked. “But I do know something about consumers and consumer behavior.” Quelch recalled how different View Details
- 29 Dec 2014
- Research & Ideas
Most Popular Articles and Research Papers of 2014
How Grocery Bags Manipulate Your Mind People who bring personal shopping bags to the grocery store to help the environment are more likely to buy organic items—but also to... View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
Prius, would be a good example. In spite of great technological innovation, the Prius drives like any other car on the road. As a result, consumers don't need to change anything about the way they interact with their automobiles. Other innovations, like online View Details
- 11 Sep 2000
- Research & Ideas
Riding the Internet Fast Track
a series of six "filters" to answer this critical question. If a company is going to make the investment required to aggressively pursue an Internet opportunity, management needs to believe in each of the following: Online View Details
Keywords: by Peter Jacobs
- 04 Sep 2019
- News
Action Plan: A New ’Cue
a roof deck; a small ‘captive audience’ model at supermarkets and stadiums; and a midsize ‘outlot’ model in shopping centers.” Make smart partnerships. “Because of the Food Network, the name Jeff Mauro is well-known in View Details
Keywords: April White
- 01 Sep 2024
- News
Turning Point: Make Your Life Count
climbed out of poverty. I promised myself that I wouldn’t forget what want felt like and how hard I had found it to prop up my dignity. My mom went shopping at night to have a smaller audience and fewer dirty looks as we rifled through... View Details
- 10 Oct 2007
- First Look
First Look: First Look: October 10
purchases the same customers make when shopping without a coupon. The standard permanent income or lifecycle theory of consumption predicts that grocery spending will be unaffected by the use of a $10-off... View Details
Keywords: Martha Lagace
- 10 Nov 2020
- Sharpening Your Skills
Research News and Tips: Innovating Across Time Zones
Harvard Business Review 98, no. 5 (September–October 2020): 98–105. Weaknesses in supply chain strategy exposed As anyone who went grocery shopping in the early days of the pandemic can tell you, empty... View Details
Keywords: by Sean Silverthorne
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
willing to bear to reopen the economy. No one can predict with any certainty how shopping patterns and consumer tastes will change. No one can be sure when people will feel safe enough to travel so that the hotels, airlines, restaurants,... View Details
- 01 Jun 2002
- News
Steven Murch: Philanthropist-in-Training
and recently created PocketShop, a grocery shopping list program for the Pocket PC. Available at www.sdmventures.com, Murch notes that all profits will go to Habitat and the World Wildlife Fund. Working with... View Details
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
president and CEO of grocery chain Stop & Shop. In 2007, certain brands of pet food manufactured in China and sold at several locations were found to be contaminated with melamine. Many pets became sick, and some even died. Through it... View Details
- 06 May 2021
- Blog Post
The Extraordinary Things We Do on Ordinary Days: A Mother’s Day Tribute
I’m teaching her to say “hi” to people at the grocery store. To smile as we pass people on the sidewalk. To open the door for anyone behind her. To ask someone how their day is going and to mean it. These things are part of me and I want... View Details
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
authors look to the future—what will the shopping experience be like for us, and for retailers, as ecommerce becomes an ever larger part of the market. In early February, 93-year-old retailer RadioShack announced it was filing for... View Details
- 05 May 2015
- First Look
First Look: May 5
ourselves. May 2015 Journal of Marketing BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment By: Karmarkar, Uma R., and Bryan Bollinger Abstract—As concerns about pollution and climate change have... View Details
Keywords: Carmen Nobel
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
says. This suggests that innercity supermarkets would enjoy a customer base predisposed to be loyal. Crockett found that when they did shop at the local, smaller markets, "consumers were forced to be extra vigilant and inspect their View Details