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(1,063)
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- Faculty Publications (535)
Show Results For
- All HBS Web
(1,063)
- People (2)
- News (289)
- Research (622)
- Events (2)
- Multimedia (32)
- Faculty Publications (535)
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- Book Review
Review of From the Ground Up: Grassroots Organizations Making Social Change by Carol Chetkovich and Frances Kunreuther
By: Wesley Sine and Shon R. Hiatt
Sine, Wesley, and Shon R. Hiatt. "Review of From the Ground Up: Grassroots Organizations Making Social Change by Carol Chetkovich and Frances Kunreuther." Administrative Science Quarterly 53, no. 3 (September 2008): 578–582.
- 25 Mar 2011
- Working Paper Summaries
How Do Incumbents Fare in the Face of Increased Service Competition?
- March 24, 2014
- Article
Like a Boss: How Corporate Negotiators Would Handle Nuclear Talks With Iran
While the Obama team deserves high marks for launching the interim talks, its approach doesn't sell the upside of a comprehensive deal persuasively enough to transform more Iranian skeptics into active supporters—a necessary condition for success if there is an... View Details
Keywords: Negotiations; Nuclear; Conflict Resolution; Winning Coalition; Blocking Coalition; Strategy; France; Germany; Iran; China; Great Britain; United States; Russia; Negotiation; International Relations; Conflict and Resolution; Public Administration Industry; France; Germany; Iran; China; Great Britain; United States; Russia
Sebenius, James K. "Like a Boss: How Corporate Negotiators Would Handle Nuclear Talks With Iran." ForeignPolicy.com (March 24, 2014).
- June 2016 (Revised March 2017)
- Case
Global Wine War 2015: New World Versus Old
By: Christopher A. Bartlett and Sarah McAra
This case contrasts the tradition-bound Old World wine industry with the market-oriented New World producers in the battle for the Chinese wine market in 2015. China’s wine consumption growth presented a large and fast-growing export target that was extremely... View Details
Keywords: Competitive Advantage; Government Regulation; Industry Analysis; International Business; International Marketing; Market Entry; Exports; Business And Government Relations; China; Europe; France; Australia; Trade; Global Strategy; Governing Rules, Regulations, and Reforms; Consumer Behavior; Market Entry and Exit; Competition; Food and Beverage Industry; France; Europe; Australia; China
Bartlett, Christopher A., and Sarah McAra. "Global Wine War 2015: New World Versus Old." Harvard Business School Case 916-415, June 2016. (Revised March 2017.)
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
In 2009, a 51-year-old man killed himself in Marseille, a city in southern France, leaving behind a suicide note that blamed his employer for “overwork” and “management by terror.” “I am committing suicide because of my work at France... View Details
Keywords: by Michael Blanding
- 06 Oct 2023
- Book
Yes, You Can Radically Change Your Organization in One Week
The biggest, thorniest organizational problems can be solved in just one week, say Frances Frei and Anne Morriss, coauthors of the new book Move Fast and Fix Things. Armed with decision-making power and the right change-management... View Details
Keywords: by Kristen Senz
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
Trust. Love. Belonging. These are not usually topics of conversation in the office, but if it were up to authors Frances X. Frei and Anne Morriss, these concepts would underlie our understanding of effective leadership. In their book... View Details
Keywords: by Kristen Senz
- 14 Mar 2018
- Research & Ideas
Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt
psychology at the University of British Columbia. She co-authored the study with colleagues Hanne K. Collins, now a research associate at Harvard Business School; Ashley V. Whillans, now an assistant professor in the Negotiations, Organizations, and Markets Unit at... View Details
Keywords: by Carmen Nobel
- 17 Jun 2015
- Lessons from the Classroom
Excellence Comes From Saying No
School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past semester at HBS, the UPS... View Details
Keywords: by Michael Blanding
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies how people can lead more... View Details
Keywords: by Jen McFarland Flint
- 23 Apr 2020
- Research & Ideas
This Crisis Loan Program Preserved Jobs—and Made Money
payments, and are forgivable if firms use the cash infusion for essentials like rent and to retain most workers. A catastrophe in France A dozen years ago, as the Great Recession unfolded, French small businesses also faced catastrophic... View Details
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
Jordan brand and served as president of the Portland Trail Blazers NBA team? Probably not, says HBS Professor Francesca Gino, who coauthored the case with HBS Senior Lecturer Hise Gibson and HBS Professor Frances X. Frei, as well as... View Details
- 13 Jun 2016
- Lessons from the Classroom
That's Classic: Modern-Day Business Lessons from Ancient Rome
What can MBAs learn from the Roman emperors Tiberius and Claudius? All Roads Lead to Rome, a one-off elective course team-taught by HBS professor Frances Frei and Harvard history and classics professor Emma Dench, juxtaposed ancient texts... View Details
Keywords: by Julia Hanna
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
It's easy to deliver lousy service. Examples are too numerous to mention and let's not ruin the day, shall we? But imagine this: How about living in a world where companies treat you, as a customer, nicely and it benefits them as well as you? Such companies exist, says... View Details
Keywords: by Martha Lagace
- Teaching Interest
Overview
Teaching Fellow, Technology and Operations Management Core MBA course
2011, 2012
Rating: 4.6/5 n=24 (Fall, 2012)
Teaching Fellow, Frances Frei's Technology and Operations Management Core MBA course
2010
Teaching Fellow, Pre-MBA Program
2009-2010 View Details
Keywords: Operations
- August 2008 (Revised May 2009)
- Background Note
Note on Trade Secrets and Covenants not to Compete: Comparison of Law in the United States and the European Union
By: Robert C. Pozen and Megan Barbero
This note details the use and treatment of Covenants not to Compete in the United States, United Kingdom and France to compete or trade secrets versus patents as alternative ways to protect a business' intellectual property. View Details
Pozen, Robert C., and Megan Barbero. "Note on Trade Secrets and Covenants not to Compete: Comparison of Law in the United States and the European Union." Harvard Business School Background Note 309-024, August 2008. (Revised May 2009.)
- April 2009 (Revised March 2010)
- Background Note
Restructuring Distressed Companies -- Cross-National Comparisons
This note describes briefly bankruptcy regimes and out of court restructuring in 5 countries, the U.S., the U.K., Germany, France and Japan. View Details
Keywords: Restructuring; Insolvency and Bankruptcy; Cross-Cultural and Cross-Border Issues; Laws and Statutes
Fruhan, William E. "Restructuring Distressed Companies -- Cross-National Comparisons." Harvard Business School Background Note 209-111, April 2009. (Revised March 2010.)
- 11 Feb 2015
- Research & Ideas
Politicians Benefited From Using Toxic Loans
Saint-Etienne saw the interest rates on one of its major loans rise from 4 percent to 24 percent in 2010, due to the depreciation of the pound sterling. In total, losses on toxic loans doubled the city's debt levels. More than 72% of the 300 largest local governments... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing... View Details