Food Services and Drinking Places - Publications - Faculty & Research

08 Nov 2016
First Look

November 8, 2016

use standardized color, achieved by synthetic dyes, as part of their marketing strategies. Food manufacturers along with dye makers and regulators co-created the food-coloring business. Synthetic View Details

Keywords: Sean Silverthorne

02 Feb 2015
Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

Despite this upheaval, it seemed some businesses were immune to the digital onslaught—companies whose products and services couldn't be easily turned into 1's and 0's View Details

Keywords: by Michael Blanding

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful... View Details

Keywords: by Sean Silverthorne; Service; Service

01 Oct 2012
Research & Ideas

Better by the Bundle?

separately. "Bundling is pervasive in several markets, and it works in many cases," says Vineet Kumar, an assistant professor in the Marketing Unit at Harvard Business School. People appreciate bundles even at View Details

Keywords: by Dina Gerdeman

24 May 2023
Blog Post

Innovating, Funding, and Scaling Climate Solutions at Harvard Business School: Day Three of Harvard Climate Action Week

develop solutions—scalable and profitable business models and services bettering the lives of people,” said Professor George Serafeim at the opening of the Accelerating Climate... View Details

02 Feb 2021
Blog Post

Finding My Focus in Health care Amidst a Global Pandemic

decade, legislators have passed countless health care policies that impact how hospitals, insurance companies and pharmaceutical manufacturers deliver services to patients. Even more, the ongoing SARS-CoV-2... View Details

18 May 2010
First Look

First Look: May 18

role of the American Economic Association (AEA) in the market and focuses in particular on two mechanisms adopted in recent years at the suggestion of our committee. First, job market applicants now have a signaling View Details

Keywords: Martha Lagace

10 Feb 2015
First Look

First Look: February 10

and contemporary art in the world. Stack was the architect of the Tate's "fifth gallery," its online presence. Stack had guided the Tate through two digital strategy planning processes, and his... View Details

Keywords: Sean Silverthorne

Jill J. Avery

Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

Keywords: food; food; food; food; food; food; food; food; food

28 Apr 2009
First Look

First Look: April 28, 2009

and services including computers, handheld devices, servers, and digital entertainment, employed 172,000 people and posted $104 billion in sales... View Details

Keywords: Martha Lagace

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

a value-based system keeps the health plan separate from the provider, and providers compete at the medical condition level. The health plan is also indispensable in aggregating information. We think the health plan is the logical View Details

Keywords: by Roger Thompson; Health

15 Nov 2011
First Look

First Look: November 15

billion additional urban dwellers. Second, shared resources like clean water, clean air, energy, and places to put solid waste are already scarce and constrained. Urbanization... View Details

Keywords: Sean Silverthorne

14 Dec 2010
First Look

First Look: Dec. 14

pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG-professionalism and service quality. Yang had to... View Details

Keywords: Sean Silverthorne

05 Oct 2009
Research & Ideas

The Vanguard Corporation

sense of purpose could use that to guide innovation. One of the exciting parts of SuperCorp and the rise of this company model is that it's actually a way to develop products and View Details

Keywords: by Sean Silverthorne

20 Nov 2012
First Look

First Look: November 20

Marketing (forthcoming) Abstract What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts of interest? In recent decades, the... View Details

Keywords: Sean Silverthorne

16 Jun 2015
Blog Post

Military Alumna Reflects on Time at HBS

schools that winter. Nothing came close to how I was welcomed and my service was appreciated at HBS. I was fortunate to have the opportunity to study at HBS - an opportunity that I am still grateful for to... View Details

01 Mar 2003
News

Dick Franyo: From Banker to Barkeeper

was leveled and in its place rose what his wife, Susan, refers to as the couple’s “dream bar.” “Susan and I traveled from the Caribbean to New England, taking detailed pictures... View Details

Keywords: Deborah Blagg; Food Services and Drinking Places; Food Services and Drinking Places

Web

Employment | Harvard Business School

event and interacting with longer service colleagues. “The stories they share are priceless, the memories are heartfelt, their affection for the School is infectious, and the... View Details

20 Jan 2023
News

Free Spirits

approximately 40 percent of Americans don’t drink at all. With so many flexi-drinkers crowding the bar these days, the stigma is starting to fade. “Not drinking has become a more visible choice since the... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Food Services and Drinking Places

June 2020
Case

MOD Pizza: A Winning Recipe? (Abridged)

By: Boris Groysberg, John D. Vaughan and Matthew Preble

This is an abridged version of “MOD Pizza: A Winning Recipe?” HBS Case No. 416-004. Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015... View Details