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Show Results For
- All HBS Web
(10,643)
- People (28)
- News (2,276)
- Research (5,798)
- Events (71)
- Multimedia (100)
- Faculty Publications (3,949)
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- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
technology-enabled heated winter boots for women, says the course helped her venture gain traction with customers at a very early stage. “The course was very tactical,” Lefkowitz explains. “My team worked on... View Details
- 06 Mar 2017
- News
To Motivate Employees, Show Them How They’re Helping Customers
- 07 Aug 2015
- News
SoulCycle: You Say ‘Cult.’ I Say ‘Loyal Customer Base.’
- 19 Feb 2018
- News
The Parts of Customer Service That Should Never Be Automated
- 23 Mar 2012
- News
How to Charge a Fee (Without Starting a Customer Rebellion)
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As head of BayBanks for 21 years,... View Details
Keywords: Eileen K. McCluskey
- 08 May 2015
- News
Prestige brands can expand their reach—and make their core customers proud
types of new customers: brand immigrants and brand tourists. Her findings show that while brand immigrants can dilute a brand’s image, brand tourists increase the pride of established customers by demonstrating admiration and proof of... View Details
- 11 Oct 2023
- News
Soldier On
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes In November of 2022, 33-year-old Phillip Jones (MPA/MBA 2021) was elected mayor of Newport News, Virginia, where he had spent part of his childhood. The son of two Air Force veterans, he served six years in... View Details
- 07 Feb 2011
- News
Spotlight on the international
- 01 Mar 2024
- News
On the Radar
Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,... View Details
- 27 Sep 2011
- News
On the Silk Road again
- 01 Feb 2002
- News
Church on Sunday, Work on Monday
which focused on the experiences of 85 Christian CEOs. American business has experienced enormous change in the last few decades, which has led to what Nash and McLennan term "a kind of spiritual... View Details
- 16 May 2024
- News
On the Job
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. We all have early memories of on-the-job learnings—those moments that had a lasting impact on how we see the world of work and our place in it. This... View Details
Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade
- 01 Sep 2008
- News
On Track
stay calm when volatility strikes.” In 1984, Hatchett, then a student at the University of Virginia, went to the Olympic trials focused on securing a berth on the team as a... View Details
Keywords: Finance