Feedback Culture - Publications - Faculty & Research

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

their ability to perform, particularly when they are unable to find a favorable resolution." Another wrinkle in the fabric of the passionate organization is that employees may find it challenging to speak up about issues they encounter. In a View Details

Keywords: by Sean Silverthorne

21 May 2024
Research & Ideas

What the Rise of Far-Right Politics Says About the Economy in an Election Year

than Brazilians, of course. This shows that trends matter, not only overall levels of wealth. Layne: How big a factor is culture versus economics?Rettl: Culture and economics are intertwined. For example, in... View Details

Keywords: by Rachel Layne

12 Sep 2023
Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

career” allows you to change paths every now and then while applying the skills you have to a next step. Big idea 2: Beware work addiction Many successful people lean in to extra time at the office to mask emotional pain, the authors write, a problem that our View Details

Keywords: by Avery Forman

09 May 2024
Research & Ideas

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

home institution, according to the study. “At its worst, it would be a kind of stagnation, where we fail to influence one another.” Duede says the findings are significant because of a university's intellectual and cultural diversity and... View Details

Keywords: by Ben Rand

01 May 2024
What Do You Think?

Have You Had Enough?

organization performance, then on to China trade policies (2012), the importance of immigration (beginning in 2003), women in leadership (2013), the need for an AI czar (2019), and remote work and organizational culture (2020). “I’m... View Details

Keywords: by James Heskett

20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

can never know exactly what all of your key constituents think about you, or how they would describe you when you aren't in the room. You can, however, draw inferences about your current professional image based on your interactions with key constituents. People often... View Details

Keywords: by Mallory Stark

02 Feb 2023
Research & Ideas

Why We Still Need Twitter: How Social Media Holds Companies Accountable

their organizations. “Employees often feel safer to discuss problems in their organization on social media, oftentimes under the guise of anonymity. Managers should consider using this information to gain a better understanding of potential issues and broader View Details

Keywords: by Kasandra Brabaw; Technology

24 Oct 2018
Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

fit. “At our first startup after a series of roles at large enterprise software companies, we tried to force a big company perspective on how we did employee feedback and reviews. We were too structured with this initially and quickly cut... View Details

Keywords: by Julia B. Austin

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

percent of revenue for unforeseen costs; if that money isn’t used, a portion goes toward bonuses for nurses, meaning that they share ownership over the residual benefits of their out-of-the-box work. It all adds up to higher morale and productivity. The workplace View Details

Keywords: by Annelena Lobb; Health

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

Action Orientations Can Help You Meet the Moment Four Steps to Building the Psychological Safety That High-Performing Teams Need Today How to Learn from the Big Mistake You Almost Make Feedback or ideas to share? Email the Working... View Details

Keywords: by Michael Blanding

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

ethically lax cultures are another feature of the more recent cases as well as the earlier ones. Perhaps the most striking recent example is Odebrecht, the Brazilian conglomerate caught up in Operation Car Wash (Lava Jato in Portuguese),... View Details

Keywords: by Dina Gerdeman

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

suspect—compensation. To those of us who have studied organizations up close for decades, none of this is surprising. But what can be done about it? “Companies with healthy, high-commitment, high-performance cultures have had... View Details

Keywords: by Michael Beer

31 Oct 2023
Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

representation of multicultural employees at every level of management. 2. Hold up the mirror. Do the work you need to do to acknowledge the inequality that may exist in your organization. Ask tough questions of yourself and your senior leadership team. What might we... View Details

Keywords: by Katherine Hutt Scott and Barbara DeLollis

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Recruiting Black talent from the outside isn’t enough. The company must do what it can to upskill people internally for career-sustaining positions and develop inclusive, welcoming cultures for all employees. “People who are stars at... View Details

Keywords: by Lane Lambert; Air Transportation

08 Aug 2022
HBS Case

Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS

the product of heavy government investment to create a unique cultural export. Music agencies built acts using an idol system that managed all aspects of stars’ lives and trained them in singing, dance, and even foreign languages.... View Details

Keywords: by Shalene Gupta; Media & Broadcasting; Music

13 Jan 2023
Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details

Keywords: by Rachel Layne

13 Feb 2020
Book

Open Your Organization to Honest Conversations

business leaders came to us over and over to say, ‘We have a cultural problem and an inability to perform. How can we create a more effective organization?’” Beer says. “We’ve seen this process work.” Getting the ball rolling To start, a... View Details

Keywords: by Dina Gerdeman

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

politics is downstream from culture. And culture is downstream from psychiatry and theology and all kinds of things. But what what do you think is going on in in America right now to cause this this level of dissatisfaction or... View Details

Keywords: by HBS Staff

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

out, with some workers falling to the floor in tears of joy. The longest-serving employees earned up to $800,000; One worker cried out, “My kids are going to college.” How to create an ownership culture Rouen explains that it’s not... View Details