FAR - Publications - Faculty & Research

02 Jul 2012
News

Three Harvard Business School Professors Comment on the Supreme Court’s Health Care Decision

Profile

Patrick Connolly

Moon made to our incoming class during a first-year convocation, and HBS has more than delivered. What are you most looking forward to in your career? My experience at HBS so far has really crystallized what matters most to me in a job:... View Details

Keywords: Investment Banking; Venture Capital / Private Equity; Financial Services; Other Financial Services

Apr 25 2012
Testimonial

The Value of OPM

01 Mar 2004
What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

Summing Up This month's column presented two views of the importance of customer loyalty management, one challenging its feasibility and long-term impact (Michael Treacy, Double Digit Growth) and one concluding that it is one of the most important drivers of... View Details

Keywords: by James Heskett

01 Nov 2021
Op-Ed

Team Success Starts with the Individual—and with Love

If you’re a fan of American football, you probably know that Seattle Seahawks Head Coach Pete Carroll is one of only three coaches in National Football League history to win both a Super Bowl and a college national championship. Researching Carroll and his methods, I... View Details

Keywords: by Ranjay Gulati; Sports

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

to the fore are now promising to push it into the background. The competition that capitalism has fostered is bringing marginal costs of production down far lower than anticipated by economists, to near zero in sectors such as publishing,... View Details

Keywords: by James Heskett; Service

18 Jul 2012
Research & Ideas

Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity

them immediately? Many leaders strive for such a high degree of perfection that they are unwilling to admit mistakes. They feel tremendous external pressure to be perfect, but in reality they are far more successful when they are... View Details

Keywords: by Bill George; Education

05 Sep 2018
News

Asia's waste management failures reach crisis levels

29 May 2015
Blog Post

Personalized Emails Get Responses

When contacting candidates of interest, customization is required to be impactful. If you spend a few extra minutes to personalize your email, then a student is far more likely to respond. Personalization doesn't have to be over the top.... View Details

Keywords: All Industries

Manage Your Team's Collective Time

Time management is a group endeavor. Harvard Business School Professor Leslie Perlow shares how the payoff goes far beyond morale and retention. View Details

June 2004 (Revised September 2007)
Case

Zara: IT for Fast Fashion

In 2003, Zara's CIO must decide whether to upgrade the retailer's IT infrastructure and capabilities. At the time of the case, the company relies on an out-of-date operating system for its store terminals and has no full-time network in place across stores. Despite... View Details

Keywords: Business Model; Customer Value and Value Chain; Information Management; Infrastructure; Supply Chain Management; Information Technology; Retail Industry

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The Impact of Scholarships

02 Jun 2003
Research & Ideas

Stuck in Gear: Why Managers Don’t Act

common for most companies are the slow, incremental shifts that smart managers do see coming down the road. Why then aren't they better at shifting gears? According to Sull, most top managers are far sighted and methodical, active and... View Details

Keywords: by Martha Lagace

12 Feb 2016
Op-Ed

The Real Jobs Tragedy in the US: We've Lost the Skills

domestic skills market is far more relevant to the future of American workers than potential job losses through expanded trade with other Pacific-rim nations. Signs of distress The long-term structural decline of American jobs began well... View Details

Keywords: by Joe Fuller and Matt Sigelman; Manufacturing; Electronics

29 Nov 2014
News

How the Internet is giving Small Business Saturday an edge

26 Feb 2020
News

For Migrant Workers, Homesickness Can Reduce Productivity

25 Apr 2014
News

Addressing Roadblocks to Innovation in Health Care

November 2013 (Revised June 2014)
Case

E-Cigarettes: Marketing Versus Public Health

By: John A. Quelch and Margaret L. Rodriguez

Electronic cigarettes (e-cigarettes) were heralded by some as a healthcare game changer, enabling smokers to switch to a new product which carried lower risk of cancer. However, there were concerns about the public health risk of e-cigarettes, particularly the chance... View Details

Keywords: Public Health; Tobacco; Smoking; Cigarettes; Electronic Cigarettes; Cancer; Lung; Lorillard; Philip Morris; Safety; Technological Innovation; Conflict of Interests; Market Entry and Exit; Marketing; Health; Advertising; Consumer Products Industry; Health Industry

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08 Jun 2021
Research & Ideas

Tell Me What to Do: When Bad News Is a Big Relief

Imagine you are experiencing pain in your shoulder, and your doctor says you have torn a tendon. If the tear is big, she says, you will need surgery, whereas, if it’s slightly smaller, surgery is optional. Which size tear would you prefer? That’s the question that... View Details

Keywords: by Michael Blanding

February 2017 (Revised September 2017)
Case

Akshaya Patra: Impact at Scale

By: V. Kasturi Rangan and Sarah Appleby

Akshaya Patra, an Indian NGO, had set an ambitious goal of serving 5 million free meals daily to India's schoolchildren. Founded in 2000, Akshaya Patra had thus far opened 25 high-capacity kitchens in 10 different States to provide a midday meal to nearly 1.65 million... View Details