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  • All HBS Web  (248)
    • People  (2)
    • News  (89)
    • Research  (109)
  • Faculty Publications  (18)

Show Results For

  • All HBS Web  (248)
    • People  (2)
    • News  (89)
    • Research  (109)
  • Faculty Publications  (18)
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  • 05 Dec 2011
  • Research & Ideas

It’s Alive! Business Scholars Turn to Experimental Research

tools like an infrared eye tracker to measure eye movements and special vision software that analyzes facial expressions to gauge emotional responses. Experiments in the field are gaining popularity too,... View Details
Keywords: by Carmen Nobel
  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

patients with laryngeal cleft seen between 2008 and 2013 at the Massachusetts Eye and Ear Infirmary Pediatric Aerodigestive Center. Retrospective chart review was performed to identify clinic utilization by patients as well as patient... View Details
Keywords: Sean Silverthorne
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

required the Patriots to play in the stadium through 2001. Most real-estate investors wouldn't have cared about that latter clause; they would value the lease for its guaranteed rent, regardless of where the team actually played. But... View Details
Keywords: by Michael Wheeler
  • 08 Dec 2008
  • Research & Ideas

Thinking Twice About Supply-Chain Layoffs

management gave service quality (e.g., clean bathrooms and employees greeting customers and making eye contact) a 20 percent weight in importance, as compared with 10 percent for store conditions (e.g., shelf organization, labeling, and... View Details
Keywords: by Julia Hanna; Retail
  • 23 Apr 2001
  • Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

decades mixing and selling skin care formulas before she undertook to build a national market for her products. Howard Schultz did not grow up drinking specialty coffee, but as soon as he was introduced to the business, he learned as much... View Details
Keywords: by Martha Lagace
  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

to let customers acquire points or miles or any loot unconnected to the product they are using . . . It's about customers and suppliers caring for each other's success." As Alan de Winter put it, "A consistently well-delivered... View Details
Keywords: by James Heskett
  • 14 May 2020
  • Research & Ideas

What Leaders Can Do to Fight the COVID Fog

learned today and prepare for tomorrow. The Rapid Eye Movement (REM) phase of sleep appears to be dedicated to the former function, shaping the day’s barrage of stimuli and events into memories and lessons, and connecting those memories... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 27 Jun 2007
  • Lessons from the Classroom

Learning to Make the Move to CEO

into living groups of 8 people each, with careful attention paid to the balance of expertise and geographical representation. Each living group "pod" includes a living room, kitchen, and shared dining area, with simple bed-bath... View Details
Keywords: by Julia Hanna; Education
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Clinic. It’s organized around the patient, not the care provider. The work and pay are largely based on team performance. Medical “stars” would find the place very uncomfortable. And yet, through collaboration and teamwork, the people of... View Details
Keywords: by Jim Aisner; Retail
  • 30 Mar 2009
  • Research & Ideas

Professional Networks in China and America

trust, individuals express care for the welfare of their partners and believe in the intrinsic value of such relationships. There is usually genuine emotional investment in relationships based on this type of trust, which is why they are... View Details
Keywords: by Sean Silverthorne
  • 08 Nov 2024
  • Op-Ed

How Private Investors Can Help Solve Africa's Climate Crisis

African people, businesses, and nations are becoming increasingly stressed by climate-related perils like droughts, river flooding, extreme heat, and rising sea levels. This is leading not only to the destruction of assets but also challenges to lives and... View Details
Keywords: by John Macomber; Green Technology; Energy
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

to leave, all in about one hour." More than thirty years later, Professor David Upton makes Benihana the very first case he teaches in his Technology and Operations Management course (POM's successor). Explains Upton, "After Benihana, the students' View Details
Keywords: by Garry Emmons
  • 09 Mar 2020
  • Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may also be catching the View Details
Keywords: by Kristen Senz; Retail
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

different needs from small business. Small businesses have a more difficult time accessing capital, providing health care to their employees, navigating complex regulations at every level of government, and much more. His promises to cut... View Details
Keywords: by Christina Pazzanese
  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

wrote the note, Mental Health and the American Workplace, exploring the extent of the phenomenon, its cost to organizations and employees, and some managerial responses. In some ways, it makes sense that mental health issues get buried. "Most physical conditions are... View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • 24 Aug 2009
  • Research & Ideas

SuperCorp: Values as Guidance System

copy the strategy without having the underlying core principles in place will always be behind the vanguard. Public accountability via end-to-end responsibility. Societal purpose and values help meet an emerging public demand that companies know about, View Details
Keywords: by Rosabeth Moss Kanter
  • 08 Mar 2016
  • Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

unique perspective: the eyes of entrepreneurs and business firms. Jones and Lluch contribute a final chapter, “Argentine and Chilean Business in the Second Global Economy.” A couple dances on the streets of Buenos Aires. Source: Jorge... View Details
Keywords: by Sean Silverthorne
  • 01 Nov 2016
  • First Look

First Look - November 1, 2016

brands. Companies can leverage storytelling to build their brands, and careful brand extensions can grow the business as long as they do not alienate core loyalists. Other potentially risky opportunities to weigh carefully are moving... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2002
  • Research & Ideas

The Trick of Balancing Business and Government

trying to build institutions is like building sandcastles. There is no foundation," he said, citing the analogy of a bricklayer and an architect. "The ones appearing to do the job initially are bricklayers," he said. "The master planner is the... View Details
Keywords: by Martha Lagace
  • 27 Oct 2011
  • Research & Ideas

Horrible Boss Workarounds

"What's horrible is often in the eye of the beholder," she says. "There are many people who complain about their bosses without taking a look at themselves, and vice versa." Kanter recently sat down with HBS Working... View Details
Keywords: by Carmen Nobel
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