Eye Care - Publications - Faculty & Research

11 Jun 2014
Research & Ideas

In the Future of Sports Investing, Media Is the Best Bet

redefined," Higgins says. "The younger generation doesn't care as much about cable TV." And for older sports fans, mobile devices are gaining popularity because they allow for multitasking. "Wyc Grousbeck was on a tour... View Details

Keywords: by Carmen Nobel; Sports; Financial Services

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

patients with laryngeal cleft seen between 2008 and 2013 at the Massachusetts Eye and Ear Infirmary Pediatric Aerodigestive Center. Retrospective chart review was performed to identify clinic utilization by patients as well as patient... View Details

Keywords: Sean Silverthorne

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

management gave service quality (e.g., clean bathrooms and employees greeting customers and making eye contact) a 20 percent weight in importance, as compared with 10 percent for store conditions (e.g., shelf organization, labeling, and... View Details

Keywords: by Julia Hanna; Retail

21 Nov 2005
Research & Ideas

Making Credibility Your Strongest Asset

required the Patriots to play in the stadium through 2001. Most real-estate investors wouldn't have cared about that latter clause; they would value the lease for its guaranteed rent, regardless of where the team actually played. But... View Details

Keywords: by Michael Wheeler

01 Mar 2004
What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

to let customers acquire points or miles or any loot unconnected to the product they are using . . . It's about customers and suppliers caring for each other's success." As Alan de Winter put it, "A consistently well-delivered... View Details

Keywords: by James Heskett

30 Mar 2009
Research & Ideas

Professional Networks in China and America

trust, individuals express care for the welfare of their partners and believe in the intrinsic value of such relationships. There is usually genuine emotional investment in relationships based on this type of trust, which is why they are... View Details

Keywords: by Sean Silverthorne

23 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

decades mixing and selling skin care formulas before she undertook to build a national market for her products. Howard Schultz did not grow up drinking specialty coffee, but as soon as he was introduced to the business, he learned as much... View Details

Keywords: by Martha Lagace

09 Mar 2020
Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may also be catching the View Details

Keywords: by Kristen Senz; Retail

14 May 2020
Research & Ideas

What Leaders Can Do to Fight the COVID Fog

learned today and prepare for tomorrow. The Rapid Eye Movement (REM) phase of sleep appears to be dedicated to the former function, shaping the day’s barrage of stimuli and events into memories and lessons, and connecting those memories... View Details

Keywords: by Boris Groysberg and Robin Abrahams

27 Jun 2007
Lessons from the Classroom

Learning to Make the Move to CEO

into living groups of 8 people each, with careful attention paid to the balance of expertise and geographical representation. Each living group "pod" includes a living room, kitchen, and shared dining area, with simple bed-bath... View Details

Keywords: by Julia Hanna; Education

28 May 2014
Research & Ideas

Building Histories of Emerging Economies One Interview at a Time

consequence, the likelihood of seeing the same mistakes repeated in the future. He also expressed an interest in doing something about it. "We came up with the idea that we could capture at least the past 30 or 40 years through the eyes... View Details

Keywords: by Julia Hanna

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Clinic. It’s organized around the patient, not the care provider. The work and pay are largely based on team performance. Medical “stars” would find the place very uncomfortable. And yet, through collaboration and teamwork, the people of... View Details

Keywords: by Jim Aisner; Retail

06 Apr 2015
Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

wrote the note, Mental Health and the American Workplace, exploring the extent of the phenomenon, its cost to organizations and employees, and some managerial responses. In some ways, it makes sense that mental health issues get buried. "Most physical conditions are... View Details

Keywords: by Michael Blanding; Health; Air Transportation

24 Aug 2009
Research & Ideas

SuperCorp: Values as Guidance System

copy the strategy without having the underlying core principles in place will always be behind the vanguard. Public accountability via end-to-end responsibility. Societal purpose and values help meet an emerging public demand that companies know about, View Details

Keywords: by Rosabeth Moss Kanter

24 Mar 2002
Research & Ideas

The Trick of Balancing Business and Government

trying to build institutions is like building sandcastles. There is no foundation," he said, citing the analogy of a bricklayer and an architect. "The ones appearing to do the job initially are bricklayers," he said. "The master planner is the... View Details

Keywords: by Martha Lagace

08 Nov 2024
Op-Ed

How Private Investors Can Help Solve Africa's Climate Crisis

African people, businesses, and nations are becoming increasingly stressed by climate-related perils like droughts, river flooding, extreme heat, and rising sea levels. This is leading not only to the destruction of assets but also challenges to lives and... View Details

Keywords: by John Macomber; Green Technology; Energy

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

different needs from small business. Small businesses have a more difficult time accessing capital, providing health care to their employees, navigating complex regulations at every level of government, and much more. His promises to cut... View Details

Keywords: by Christina Pazzanese

15 Aug 2005
HBS Case

Classic Cases Live On at HBS

to leave, all in about one hour." More than thirty years later, Professor David Upton makes Benihana the very first case he teaches in his Technology and Operations Management course (POM's successor). Explains Upton, "After Benihana, the students' View Details

Keywords: by Garry Emmons

08 Mar 2016
Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

unique perspective: the eyes of entrepreneurs and business firms. Jones and Lluch contribute a final chapter, “Argentine and Chilean Business in the Second Global Economy.” A couple dances on the streets of Buenos Aires. Source: Jorge... View Details