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  • All HBS Web  (11,703)
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  • 21 Sep 2010
  • News

Investing in Experience

Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • Research Summary

Customer Experience Design

By: Stefan H. Thomke
Please contact Professor Thomke for the most current description of his research on simulation and R&D performance and/or copies of research articles (published and working papers). View Details
  • 02 Jun 2020
  • News

Making experiments pay

  • 15 Nov 2017
  • Video

The Student Experience

    LabCDMX: Experiment 50

    There were probably 30,000 public buses, minibuses, and vans in Mexico City. Though, in 2015, no one knew for certain since no comprehensive schedule existed. This was why el Laboratorio para la Ciudad (or LabCDMX) had spawned an effort to generate a map of the... View Details
    • 25 May 2016
    • Video

    International student experience

    • Feb 18 2016
    • Short Film

    A Transformative Experience

    • 2021
    • Working Paper

    Population Interference in Panel Experiments

    By: Iavor I Bojinov, Kevin Wu Han and Guillaume Basse
    The phenomenon of population interference, where a treatment assigned to one experimental unit affects another experimental unit's outcome, has received considerable attention in standard randomized experiments. The complications produced by population interference in... View Details
    Keywords: Finite Population; Potential Outcomes; Dynamic Causal Effects; Mathematical Methods
    Citation
    SSRN
    Read Now
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    Bojinov, Iavor I., Kevin Wu Han, and Guillaume Basse. "Population Interference in Panel Experiments." Harvard Business School Working Paper, No. 21-100, March 2021.
    • Web

    MBA Experience - Health Care

    MBA Experience Academics As part of the MBA curriculum, students analyze many cases focused on health care, and can customize their second-year experience by choosing courses, projects, papers, and... View Details
    • 02 Aug 2006
    • Research & Ideas

    Investor Protection: The Czech Experience

    countries. I think having local partners with experience with foreign companies and a track record of good behavior is underappreciated relative to a partner's political connections. For Železný, the lesson of course is simpler: He was on... View Details
    Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
    • April 2022
    • Article

    Demand Interactions in Sharing Economies: Evidence from a Natural Experiment Involving Airbnb and Uber/Lyft

    By: Shunyuan Zhang, Dokyun Lee, Param Singh and Tridas Mukhopadhyay
    We examine whether and how ride-sharing services influence the demand for home-sharing services. Our identification strategy hinges on a natural experiment in which Uber/Lyft exited Austin, Texas, in May 2016 due to local regulation. Using a 12-month longitudinal... View Details
    Keywords: Airbnb; Uber; Natural Experiment; Geographic Demand Dispersion; Sharing Economy; Transportation; Demand and Consumers; Geographic Scope
    Citation
    Find at Harvard
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    Zhang, Shunyuan, Dokyun Lee, Param Singh, and Tridas Mukhopadhyay. "Demand Interactions in Sharing Economies: Evidence from a Natural Experiment Involving Airbnb and Uber/Lyft." Journal of Marketing Research (JMR) 59, no. 2 (April 2022): 374–391.
    • Web

    The Harvard Business School Experience

      Population Interference in Panel Experiments

      The phenomenon of population interference, where a treatment assigned to one experimental unit affects another experimental unit’s outcome, has received considerable attention in standard randomized experiments. The complications produced by population... View Details
      • 02 Oct 2012
      • News

      Great Leaders Don’t Need Experience

      • November 2018 (Revised May 2019)
      • Case

      California Closets: Organizing the Customer Experience

      By: Boris Groysberg and Annelena Lobb
      California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details
      Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy
      Citation
      Educators
      Purchase
      Related
      Groysberg, Boris, and Annelena Lobb. "California Closets: Organizing the Customer Experience." Harvard Business School Case 419-004, November 2018. (Revised May 2019.)
      • Article

      The Multidimensional Effects of a Small Gift:: Evidence from a Natural Field Experiment

      By: Ellen Garbarino, Robert Slonim and Carmen Wang
      Using a large natural field experiment, we demonstrate that a small unconditional gift (pen) more than doubled both small (survey) and large (blood donation) responses. We find no evidence that the opportunity for a small response crowded out the larger response;... View Details
      Keywords: Reciprocity; Gift Exchange; Blood Donation; Charitable Behavior; Field Experiment; Behavior; Philanthropy and Charitable Giving
      Citation
      Find at Harvard
      Read Now
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      Garbarino, Ellen, Robert Slonim, and Carmen Wang. "The Multidimensional Effects of a Small Gift: Evidence from a Natural Field Experiment." Economics Letters 120, no. 1 (July 2013): 83–61.
      • 09 Aug 2006
      • Research & Ideas

      Career Advancement Without Experience

      A worker seeks fulfillment in a new job involving expanded skills and responsibilities. The dilemma: Without prior experience in the field, how can she prove her capability to a potential employer? The challenge is even more daunting for... View Details
      Keywords: by Julia Hanna; Motion Pictures & Video; Technology
      • 29 Jul 2021
      • Video

      International Perspective Series: Student Experience

      • 13 Apr 2021
      • Working Paper Summaries

      Population Interference in Panel Experiments

      Keywords: by Iavor I. Bojinov, Kevin Wu Han, and Guillaume Basse
      • Blog

      Reinventing the GMP Experience

      present with her family. "I thought quite long and hard about how I wanted the experience to feel for me and what the integration with my life at home would be like," she says. "I chose Section A so I could spend time with my family in... View Details
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