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  • All HBS Web  (397)
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    • News  (93)
    • Research  (242)
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Show Results For

  • All HBS Web  (397)
    • People  (1)
    • News  (93)
    • Research  (242)
    • Events  (2)
    • Multimedia  (1)
  • Faculty Publications  (46)
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  • 01 Mar 2011
  • News

The Rankings Game

methodologies differ so much that “the best” school in one ranking can fall far behind in others. So while the rankings game is great for selling publications, it’s confusing for readers. Bloomberg Businessweek bases its ranking largely on “customer” satisfaction,... View Details
Keywords: Roger Thompson; rankings; Colleges, Universities, and Professional Schools; Educational Services
  • 17 Feb 2015
  • News

The First Five Years: Justin Pasquariello (MBA 2010)

specifically, the marketing insight that customers care much more about product benefits than they do about product attributes, is very relevant as we talk about what we do and what we are learning. This insight also informs my strategic thinking. Although willingness... View Details
Keywords: Health, Social Assistance
  • 02 Oct 2015
  • News

The ‘F’ Word

the fastest-growing competitive local exchange carrier in the world, adding 500,000 customers in 10 months, and the stock price tripled. Then we learned that 40 percent of our customers couldn’t pay their bills. The capital markets... View Details
Keywords: Walt Disney Studios
  • 12 Jan 2015
  • News

Good Investments

inside the booth owned by tech startup Barared to do everything from place phone calls to pay bills, deposit money, and buy minutes for their mobile phones. It’s a convenience for her customers, Reyes says: Chimalhuacán has only two bank... View Details
Keywords: Dan Morrell; impact investing; ideas; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Dec 2011
  • News

At Your Service

what’s fueling the greens. Southwest Airlines would be red on food service. But Southwest doesn’t pay much attention to that, because getting better at food service would slow its turnaround time, which is a big green for the airline when... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 01 Sep 2017
  • News

City of Dreams

lived there. I spent a couple of months immersed in that community, with our mandate being to figure out how to move them. “We started investigating what their right was to be there in the first place,” he says. “Most had been paying... View Details
Keywords: Julia Hanna; photographed by Alice Carfrae; Sri Lanka; Construction of Buildings; Construction; Administration of Housing Programs, Urban Planning, and Community Development; Government
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

weapon called life experience. Just Change: How to Collaborate for Lasting Impact by Tynesia Boyea-Robinson (MBA 2005) (Advantage Media Group) Equal access to opportunities for all citizens is the key to a sustainable national economy. To... View Details
  • 20 Dec 2024
  • News

Clubs Open HBS Doors for Local Leaders; Meet the Club Leaders: HBS PRIDE; Favorite Reads of 2024

participating clubs have established dedicated scholarship funds, supported by events and fundraisers throughout the year. The HBS Club of Chicago pays for its SPNM awards through its Charitable Fund, which has allowed the club to send as... View Details
Keywords: Margie Kelley
  • 01 Sep 2024
  • News

Next Level

In 2017, Sarah Bond’s boss, Phil Spencer, the head of Xbox Gaming, warned her that working in the industry would be very difficult. Not just for the usual reasons that corporate America can be tough, but also because, as a Black woman in gaming—an industry with a... View Details
Keywords: Maggie Mertens; photos by Cameron Karsten; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 01 Sep 2011
  • News

Water for Life

has invested over $1 billion in laying 2,000 miles of water lines and building 33 wastewater treatment plants while returning strong profits for shareholders. Equally important, the company has emerged as a model for integrating financial... View Details
Keywords: Waste Management and Remediation Services; Corporate Services; Water, Sewage and Supply Systems; Utilities
  • 09 Dec 2021
  • News

Higher Returns

vegan, et cetera. And millennials are most responsive to sustainability actions and messaging as well. They are the ones that are most likely to pay extra for sustainable products. We talk a lot about willingness to View Details
  • 01 Dec 2007
  • News

Mead Treadwell

sovereign lands on the ocean floor — at least the size of California and rich in resources — to add to the territory of the United States. In fact, after acceding to the treaty, and completing our mapping of the coastal United States, we anticipate adding to U.S.... View Details
Keywords: Garry Emmons; Oil and Gas Extraction; Mining; Management, Scientific, and Technical Consulting Services; Professional Services; Transportation
  • 19 Aug 2021
  • News

A Letter to My White Friends and Colleagues

were rare. The Better Chance program that offered students in poor neighborhoods a chance to attend public schools in more wealthy suburbs. There were real financial investments in these programs that were required to do the hard work of View Details
  • 10 Mar 2021
  • News

New Releases: Alumni and Faculty Books, Podcasts

efficient, honest, and aware—to attain your “maximum sustainable goodness.” He identifies four training grounds to practice these newfound skills for outsized impact: how you think about equality and your tribe(s); waste—from garbage to... View Details
Keywords: Margie Kelley; Publishing Industries (except Internet); Information
  • 01 Jun 1996
  • News

Keepers of the Flame

quality of the organization that is presenting the Games to the world." In January, ACOG announced that it had revenues and commitments equal to 90 percent of its budget requirements, with the bulk coming from broadcast rights, ticket... View Details
Keywords: Garry Emmons
  • 01 Dec 1998
  • News

Managing the Business of Life

afforded Middlebrooks precious peace of mind at work, knowing her children were in a safe, loving, and familiar environment. In addition, she credits husband William, who owns a customer service and training firm, with sharing equally in... View Details
  • 01 Jun 2004
  • News

Luxe Redux

not-so-new phenomenon. Simply put, it’s the act of buying things to make us feel better. Part of the experience is finding and purchasing that just-right something, but an equally important component is the thrill of the chase — the... View Details
Keywords: Julia Hanna; luxury; Retail Trade
  • 01 Dec 2003
  • News

Can Manufacturing Keep Its Edge?

panels. Instead, the panels would need to come from Asia — a considerable challenge for an eighty-employee company based in suburban Boston. Sharpe’s response was equally direct. ET partnered with a company based in Singapore and shipped... View Details
Keywords: Julia Hanna; Manufacturing
  • 13 Sep 2019
  • News

Hollywood Ending

else in town, when they commission content, they own the IP. But we made the strategic decision not to compete with our suppliers,” Toubassy says. Instead Quibi pays the studios’ production costs up front, including a 20 percent premium... View Details
Keywords: Jen McFarland Flint; photo by Christina Gandolfo
  • 26 Aug 2020
  • News

What the Climate Change Movement Can Learn from the Pandemic

composition of their footprints changes as personal spending changes in this time. I personally can give my own data as an example. Previously, about 50 percent of my carbon footprint was travel and then food, home, and shopping were about View Details
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