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  • All HBS Web  (7,035)
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  • February 2020
  • Technical Note

Talent Management and the Future of Work

By: William R. Kerr and Gorick Ng
The nature of work is changing—and it is changing rapidly. Few days go by without industry giants such as Amazon and AT&T announcing plans to invest billions of dollars towards retraining nearly half of their respective workforces for jobs of the future. What changes... View Details
Keywords: Human Resource Management; Human Capital Development; Human Resource Practices; Talent; Talent Acquisition; Talent Development; Talent Development And Retention; Talent Management; Talent Retention; Labor Flows; Labor Management; Labor Market; Strategy Development; Strategy Management; Strategy Execution; Strategy And Execution; Strategic Change; Transformations; Organization; Organization Alignment; Organization Design; Organizational Adaptation; Organizational Effectiveness; Management Challenges; Management Of Business And Political Risk; Change Leadership; Future Of Work; Future; Skills Gap; Skills Development; Skills; Offshoring And Outsourcing; Investment; Capital Allocation; Work; Work Culture; Work Force Management; Work/life Balance; Work/family Balance; Work-family Boundary Management; Workers; Worker Productivity; Worker Performance; Work Engagement; Work Environment; Work Environments; Productivity; Organization Culture; Soft Skills; Technology Management; Technological Change; Technological Change: Choices And Consequences; Technology Diffusion; Disruptive Technology; Global Business; Global; Workplace; Workplace Context; Workplace Culture; Workplace Wellness; Collaboration; Competencies; Productivity Gains; Digital; Digital Transition; Competitive Dynamics; Competitiveness; Competitive Strategy; Data Analytics; Data; Data Management; Data Strategy; Data Protection; Aging Society; Diversity; Diversity Management; Millennials; Communication Complexity; Communication Technologies; International Business; Work Sharing; Global Competitiveness; Global Corporate Cultures; Intellectual Property; Intellectual Property Management; Intellectual Property Protection; Intellectual Capital And Property Issues; Globalization Of Supply Chain; Inequality; Recruiting; Hiring; Hiring Of Employees; Training; Job Cuts And Outsourcing; Job Performance; Job Search; Job Design; Job Satisfaction; Jobs; Employee Engagement; Employee Attitude; Employee Benefits; Employee Compensation; Employee Fairness; Employee Relationship Management; Employee Retention; Employee Selection; Employee Motivation; Employee Feedback; Employee Coordination; Employee Performance Management; Employee Socialization; Process Improvement; Application Performance Management; Stigma; Institutional Change; Candidates; Digital Enterprise; Cultural Adaptation; Cultural Change; Cultural Diversity; Cultural Context; Cultural Strategies; Cultural Psychology; Cultural Reform; Performance; Performance Effectiveness; Performance Management; Performance Evaluation; Performance Appraisal; Performance Feedback; Performance Measurement; Performance Metrics; Performance Measures; Performance Efficiency; Efficiency; Performance Analysis; Performance Appraisals; Performance Improvement; Automation; Artificial Intelligence; Technology Companies; Managerial Processes; Skilled Migration; Assessment; Human Resources; Management; Human Capital; Talent and Talent Management; Retention; Demographics; Labor; Strategy; Change; Change Management; Transformation; Organizational Change and Adaptation; Organizational Culture; Working Conditions; Information Technology; Technology Adoption; Disruption; Economy; Competition; Globalization; AI and Machine Learning; Digital Transformation
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Kerr, William R., and Gorick Ng. "Talent Management and the Future of Work." Harvard Business School Technical Note 820-084, February 2020.
  • June 2018 (Revised January 2020)
  • Supplement

Reinventing Performance Management at Deloitte (B)

By: Francesca Gino, Paul Green, Jr. and Bradley Staats
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Gino, Francesca, Paul Green, Jr., and Bradley Staats. "Reinventing Performance Management at Deloitte (B)." Harvard Business School Supplement 918-021, June 2018. (Revised January 2020.)
  • 13 Apr 2021
  • News

Managing a Top Performer Who Alienates Their Colleagues

  • 2022
  • Working Paper

An Anatomy of Performance Monitoring

By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
Performance monitoring is a mainstay management tool in most organizations. Yet we still know little about whether—and why—better monitoring yields better performance in practice. To shed light on these questions, we study the introduction of a performance monitoring... View Details
Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico
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Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "An Anatomy of Performance Monitoring." Harvard Business School Working Paper, No. 22-066, March 2022. (R&R Journal of Political Economy.)
  • January 2023 (Revised February 2023)
  • Teaching Note

Performance Management at Afreximbank (A) and (B)

By: Robert S. Kaplan and Siko Sikochi
Teaching Note for HBS Case No. 120-029. View Details
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Kaplan, Robert S., and Siko Sikochi. "Performance Management at Afreximbank (A) and (B)." Harvard Business School Teaching Note 123-053, January 2023. (Revised February 2023.)
  • 30 Apr 2024
  • News

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

  • 21 Nov 2023
  • News

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

  • 2010
  • Module Note

Employee and Labour Welfare at the Tata Group Companies

By: Shashank Shah
Keywords: Labor And Management Relations; Human Resource Management; Tata Motors; Employee Engagement; India
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Shah, Shashank. "Employee and Labour Welfare at the Tata Group Companies." 2010.
  • January – February 2008
  • Article

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
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Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
  • 27 Jun 2016
  • Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

performance Several factors corresponded with higher management scores. Those with the best scores faced a high degree of competition within their industries—possibly due to badly View Details
Keywords: by Michael Blanding
  • August 2013
  • Case

Atento: Managing the Employee Lifecycle in Brazil

By: F. Asis Martinez-Jerez, Pablo Casas-Arce, Christopher D. Ittner and Joshua Petersel
Keywords: Employee Relationship Management; Telecommunications Industry; Brazil
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Martinez-Jerez, F. Asis, Pablo Casas-Arce, Christopher D. Ittner, and Joshua Petersel. "Atento: Managing the Employee Lifecycle in Brazil." Harvard Business School Case 114-012, August 2013.
  • May 2018
  • Article

Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

By: Shelley Xin Li and Tatiana Sandino
Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of Accounting Research, to test whether an... View Details
Keywords: Information; Knowledge Sharing; Employees; Creativity; Performance
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Li, Shelley Xin, and Tatiana Sandino. "Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance." Journal of Accounting Research 56, no. 2 (May 2018): 713–747.
  • 24 Jun 2020
  • News

Help Your Employees Manage Their Reentry Anxiety

    Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

    Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by JAR, to test whether an information sharing system recording... View Details
    • February 2019 (Revised July 2019)
    • Case

    Sales Force Management at Nobel Ilac

    By: Doug J. Chung and Gamze Yucaoglu
    Nobel Ilac was a Turkish generic pharmaceutical company marketing more than 100 drugs in 20 countries and, as of 2017, had over 2,500 employees worldwide. Nobel had implemented a transformation strategy—more specifically, a customer segmentation plan—whereby the sales... View Details
    Keywords: Sales Strategy; Compensation; Employee Retention; Recruiting; Pharmaceuticals; Salesforce Management; Strategy; Organizational Design; Human Resources; Compensation and Benefits; Employees; Retention; Recruitment; Pharmaceutical Industry; Turkey
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    Chung, Doug J., and Gamze Yucaoglu. "Sales Force Management at Nobel Ilac." Harvard Business School Case 519-067, February 2019. (Revised July 2019.)
    • 25 Jan 2021
    • News

    When Every Employee Is a Risk Manager

    • June 2012 (Revised May 2013)
    • Case

    A.P. Møller - Maersk Group: Evaluating Strategic Talent Management Initiatives

    By: Boris Groysberg and Sarah Abbott
    In 2012, Bill Allen and Maria Pejter, of Maersk Group's Human Resources Department, sat down to consider some key aspects of Maersk's talent management strategy. Headquartered in Copenhagen, Maersk was a global conglomerate with large shipping and oil & gas businesses.... View Details
    Keywords: Organizational Development; Human Resource Management; Talent Management; Organizational Change And Transformation; Corporate Culture; Hiring; Employee Training; Strategy; Selection and Staffing; Talent and Talent Management; Training; Retention; Diversity; Denmark
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    Groysberg, Boris, and Sarah Abbott. "A.P. Møller - Maersk Group: Evaluating Strategic Talent Management Initiatives." Harvard Business School Case 412-147, June 2012. (Revised May 2013.)
    • 10 Jan 2019
    • News

    Companies will perform better if employees are not cowed into silence

    • 2012
    • Talk

    Cleaning House: The Impact of Information Technology on Employee Corruption and Performance

    By: Daniel Snow
    Citation
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    Snow, Daniel. "Cleaning House: The Impact of Information Technology on Employee Corruption and Performance." Université de Lausanne, Lausanne, Switzerland, 2012.
    • 03 Jun 2020
    • News

    How to Thrive as a Remote Manager and Employee

    Keywords: Rebecca Carnahan; Remote work
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