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- Faculty Publications (26)
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- All HBS Web (255)
- Faculty Publications (26)
- 02 Jun 2010
- First Look
First Look: June 2
costs for resolving the dispute. We also find that the effect of contract structure on dispute resolution approach is moderated by the degree of coordination required in the relationship, and that the effect of dispute approach on... View Details
Keywords: Martha Lagace
- Web
About - Race, Gender & Equity
alongside other identities that are important to people, such as ethnicity, community and family. She examines consequences such as employee engagement and commitment to work, career success and satisfaction, quality of interpersonal and... View Details
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere week later, on September 11, al-Qaeda terrorists carried out... View Details
Keywords: by Carmen Nobel
- 13 Mar 2023
- Op-Ed
How Leaders Should Leave
Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher... View Details
Keywords: by John Quelch
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
resources. That’s because today’s senior executives face a more complex, technology-driven work world in which they must coordinate diverse teams across the globe to achieve goals and solve problems, the researchers note in their recent... View Details
Keywords: by Jay Fitzgerald
- Research Summary
Managing the Advantages and Tradeoffs of Collaborative Structures
To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details
- Web
Human Behavior & Decision-Making - Faculty & Research
a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile." Journal of Consumer Research 51, no. 6 (April 2025): 1073–1097. Taylor Guitars: Making Employee Ownership Work The Taylor Way By: Dennis... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?... View Details
- Web
Business History - Faculty & Research
and traces the evolution of their environmental strategies in response to growing evidence of pollution and resulting political pressures. The variety of capitalism literature has suggested that the German coordinated market economy model... View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
functions impacted by a single issue, can be used as needed to facilitate rapid decisions. Many companies measure strategy execution with KPIs assessed annually or maybe quarterly. In times of crisis, consider assessing more frequently. This is even more important in a... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 08 Feb 2022
- Research & Ideas
Silos That Work: How the Pandemic Changed the Way We Collaborate
Employers were so impressed with how smoothly their employees handled remote work during the dramatic lockdowns in the first year of the COVID-19 pandemic that many are going permanently remote, ditching expensive office leases and... View Details
Keywords: by Jay Fitzgerald
- 14 Jan 2014
- First Look
First Look: January 14
Harvard Business Review Can a Strong Culture Be Too Strong? By: Garvin, David A. Abstract—The article presents a case study of a business enterprise with high employee turnover that is considering adopting a personnel management... View Details
Keywords: Sean Silverthorne
- 28 Jun 2016
- First Look
June 28, 2016
pressure for antitrust revision came from the states. A perhaps unlikely leader, Edna Gleason, organized California's retail pharmacists and coordinated trade networks to monitor and enforce Resale Price Maintenance (RPM) contracts, a... View Details
Keywords: Sean Silverthorne
- 12 Aug 2014
- First Look
First Look: August 12
are not always made in a competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We... View Details
Keywords: Sean Silverthorne
- 23 Apr 2013
- First Look
First Look: April 23
https://www.hbs.edu/faculty/Pages/item.aspx?num=43830 Team Scaffolds: How Minimal Team Structures Enable Role-Based Coordination By: Valentine, Melissa, and Amy C. Edmondson Abstract—In this paper, we integrate research on role-based View Details
Keywords: Sean Silverthorne
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
going forward should help employees buy in. There are several potential benefits of in-person interaction, to be sure. The basics of teamwork, like sharing information, making joint decisions, and View Details
Keywords: by Kristen Senz
- 05 Jan 2010
- First Look
First Look: January 5
care and patient education programs provide opportunities to examine integrated practice units, early-stage and preventive care, and clinical coordination along the full care cycle. The focus on diabetes also enables discussion of what... View Details
Keywords: Martha Lagace
- 04 Dec 2012
- First Look
First Look: December 4
selection problem (consumption complementarities often lead to multiple equilibria, which result in different utility levels for the users); and (iii) a coordination problem (lacking perfect foresight, it is unlikely that users will end... View Details
Keywords: Carmen Nobel
- 27 Jun 2019
- Research & Ideas
Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too
Working Knowledge. Ailyn Pestana, junior designer and photo coordinator at Harvard Business School, created the charts above. Image: svetikd Related Reading Ignore This Advice at Your Own Peril Why Business Should Support View Details
Keywords: by Dina Gerdeman
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
Google and Groupon, for instance, a higher percentage of employees work in sales than engineering or data mining. And at Facebook the salesforce's ability to translate 'likes' into advertisers will make or break that company's valuation... View Details
Keywords: by Carmen Nobel