Filter Results:
(682)
Show Results For
- All HBS Web
(1,383)
- People (3)
- News (411)
- Research (682)
- Multimedia (8)
- Faculty Publications (80)
Show Results For
- All HBS Web
(1,383)
- People (3)
- News (411)
- Research (682)
- Multimedia (8)
- Faculty Publications (80)
Sort by
- October 1990 (Revised July 1996)
- Case
Northwest Airlines Confronts Change
Describes the leadership role of Northwest Airlines' chairman and his key organizational development "lieutenant" during five years of major change and pressure--1985-89. During this time the airline was confronted with major customer service problems, the merger with... View Details
Keywords: Leadership; Change Management; Crisis Management; Air Transportation Industry; United States
Jick, Todd D. "Northwest Airlines Confronts Change." Harvard Business School Case 491-036, October 1990. (Revised July 1996.)
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
business. And most firms are competing for the same kind of clients: large, complex, and global. Q: You spend a lot of time in the book discussing high achievers, but also underscore the importance of... View Details
- 05 Dec 2017
- Research & Ideas
What We've Learned from 101 Entrepreneurs in Emerging Markets
about which the English language literature is minimal. Related Reading: Thriving in the Turbulence of Emerging Markets Building Histories of Emerging Economies One Interview at a View Details
Keywords: by Sean Silverthorne
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
SUMMING UP Would More Women in Leadership Help Mitigate #MeToo Concerns? If a good case study is one that splits a class down the middle on an important issue while surfacing creative responses, this month's... View Details
Keywords: by James Heskett
- 2018
- Working Paper
Do We See the Same Hierarchy? Status Disagreement in Multicultural Teams and Its Impact on Team Performance
By: Catarina Fernandes and Sujin Jang
This paper develops and tests a theory of status disagreement in multicultural teams. We posit that, in multicultural teams, the diversity of members’ cultural backgrounds will lead to implicit disagreements about who has how much status in the team. More specifically,... View Details
- 06 Oct 2023
- Book
Yes, You Can Radically Change Your Organization in One Week
strengthen the relationship at the core of the problem. Brainstorm and test strategies for building or rebuilding trust. Frei: “If there is a problem, in our experience, trust is broken down. Any time you... View Details
Keywords: by Kristen Senz
- Article
Moral Dilemmas and Trust in Leaders during a Global Health Crisis
By: Jim A. C. Everett, Clara Colombatto, Edmond Awad, Paulo Boggio, Björn Bos, William J. Brady, Megha Chawla, Vladimir Chituc, Dongil Chung, Moritz A. Drupp, Shristi Goel, Brit Grosskopf, Frederik Hjorth, Alissa Ji, Caleb Kealoha, Judy S. Kim, Yangfei Lin, Yina Ma, Michel André Maréchal, Federico Mancinelli, Christoph Mathys, Asmus L. Olsen, Graeme Pearce, Annayah M. B. Prosser, Niv Reggev, Nicholas Sabin, Julien Senn, Yeon Soon Shin, Walter Sinnott-Armstrong, Hallgeir Sjåstad, Madelijn Strick, Sunhae Sul, Lars Tummers, Monique Turner, Hongbo Yu, Yoonseo Zoh and Molly J. Crockett
Trust in leaders is central to citizen compliance with public policies. One potential determinant of trust is how leaders resolve conflicts between utilitarian and non-utilitarian ethical principles in moral dilemmas. Past research suggests that utilitarian responses... View Details
Keywords: COVID-19 Pandemic; Impartial Beneficence; Utilitarian Responses; Trust; Ethics; Public Opinion; Leadership Style
Everett, Jim A. C., Clara Colombatto, Edmond Awad, Paulo Boggio, Björn Bos, William J. Brady, Megha Chawla, Vladimir Chituc, Dongil Chung, Moritz A. Drupp, Shristi Goel, Brit Grosskopf, Frederik Hjorth, Alissa Ji, Caleb Kealoha, Judy S. Kim, Yangfei Lin, Yina Ma, Michel André Maréchal, Federico Mancinelli, Christoph Mathys, Asmus L. Olsen, Graeme Pearce, Annayah M. B. Prosser, Niv Reggev, Nicholas Sabin, Julien Senn, Yeon Soon Shin, Walter Sinnott-Armstrong, Hallgeir Sjåstad, Madelijn Strick, Sunhae Sul, Lars Tummers, Monique Turner, Hongbo Yu, Yoonseo Zoh, and Molly J. Crockett. "Moral Dilemmas and Trust in Leaders during a Global Health Crisis." Nature Human Behaviour 5, no. 8 (August 2021): 1074–1088.
- 27 Sep 2004
- Research & Ideas
IBM Finds Profit in Diversity
number of self-identified gay, lesbian, bisexual, and transgender executives gained 733 percent. Another benefit: "By deliberately seeing ways to more effectively reach a broader range of customers, IBM has seen significant... View Details
Keywords: by David A. Thomas
- 31 Oct 2018
- What Do You Think?
What is the Function of Fear in Leadership?
up saving the life of the potential victim The trigger for achieving the desired outcome: instilling the sense of fear in the subordinate. Accordingly, can an argument be made that at times and under certain... View Details
Keywords: by James Heskett
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
venues of care and caregivers, and tools and systems that help and allow patients to be more effectively involved in their own care. To date, our prevailing model of innovation has been that knowledge flows... View Details
- Winter 2014
- Article
Does Service Bundling Reduce Churn?
By: Jeff Prince and Shane Greenstein
We examine whether bundling in telecommunications services reduces churn using a series of large, independent cross sections of household decisions. To identify the effect of bundling, we construct a pseudo-panel dataset and utilize a linear, dynamic panel-data model,... View Details
Keywords: Communication Technology; Customer Satisfaction; Product Marketing; Telecommunications Industry
Prince, Jeff, and Shane Greenstein. "Does Service Bundling Reduce Churn?" Journal of Economics & Management Strategy 23, no. 4 (Winter 2014): 839–875.
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
negotiation, as in all aspects of life, your reputation precedes you. A bad reputation can be a deal killer from the start, while a great one can help transcend an impasse. Effective negotiators realize that... View Details
Keywords: by Deepak Malhotra
- 12 Sep 2023
- What Do You Think?
Who Gets the Loudest Voice in DEI Decisions?
required to attend such a program. You are aware of the evidence to date suggesting that DEI is good business. But regardless of research findings, in what manner and how publicly as CEO do you proclaim the organization’s belief View Details
Keywords: by James Heskett
- 03 Apr 2012
- First Look
First Look: April 3
personal conversation prior to the task. The effects of metacognitive CQ in enhancing creative collaboration were mediated by affect-based trust in Studies 2 and 3. Giving... View Details
Keywords: Carmen Nobel
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
important leadership quality in these times. Roundtable discussions with about 200 executives echoed those findings. Our survey respondents also ranked creativity, curiosity, and comfort with ambiguity as... View Details
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
effectiveness and of achievement at all costs" (Liam); (3) "excessive turnover and continuous change" (Marlis Krichewsky); (4) leaders who "use ambiguity and weasel words in their... View Details
Keywords: by James Heskett
- 21 Apr 2011
- Research & Ideas
Searching for Better Practices in Social Investing
executive at eBay. "We live in a world where entrepreneurship drives massive change in the private sector, and we feel that can be true in the social sector." The... View Details
- 04 Jan 2017
- What Do You Think?
How Much Bureaucracy is a Good Thing in Government and Business?
bureaucracies can be made more effective in what they do. One sentiment: Don’t confuse bureaucracies with deliberative (as opposed to intuitive) thinking, or with Daniel Kahneman’s ideas about “thinking... View Details
Keywords: by James L. Heskett
- 29 Jan 2018
- Book
How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster
is in process. Teaming, she says, is essential to organizational learning. In her new book Extreme Teaming: Lessons in Complex, Cross-Sector Leadership, Edmondson, the Novartis... View Details
- 05 Dec 2023
- Research & Ideas
Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)
time to revisit outdated branding or stick with an established image? Executives aspire to project confidence in their decisions, lest they seem incompetent. “In teams, and organizations more broadly,... View Details
Keywords: by Kara Baskin