Publications

01 Jun 2000
News

Harbus Foundation Supports Community Projects

Miguel, a junior at the Cambridge Rindge and Latin High School, is eager to tell others about the civil rights tour he took last summer in the South. He and fellow students involved in the Bill of Rights Education Project will be able to... View Details

14 Sep 2021
Blog Post

How to Support Your Employees’ Career Development

across industries and directly managed hundreds of employees who have grown their careers under her leadership. As part of her role, Fitzpatrick also regularly provides support to recruiting partners as they seek to recruit, hire, and... View Details

Keywords: All Industries

September 2021 (Revised February 2022)
Case

Sawiris Foundation: Elevating Education in Egypt

By: Brian Trelstad and Alpana Thapar

Founded in 2001 by the Sawiris family, one of the wealthiest families in Egypt, the Sawiris Foundation for Social Development (SFSD) invested in human capital and provision of basic social services for the most marginalized Egyptians. In 2015, Noura Selim’s (MBA 2013)... View Details

Keywords: Sustainable Development; Social Enterprise; Education; Social Issues; Partners and Partnerships; Growth and Development Strategy; Education Industry; Egypt

Web

What You Can Support - Alumni

Giving What You Can Support Giving What You Can Support Creating Value How will you make an impact? All alumni are encouraged to sustain the School’s excellence by giving annually to the HBS Fund. Donors who... View Details

01 Oct 2000
News

Lumry Chair Supports IT and Entrepreneurship

A generous gift from Rufus W. Lumry III (MBA 1974) will establish a new chair at HBS and support teaching and learning in the field of information technology as it relates to the Internet and entrepreneurial studies at Harvard University.... View Details

Keywords: Educational Services

December 2005 (Revised October 2006)
Case

Pharmacy Service Improvement at CVS (A)

CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems... View Details

Keywords: Information Technology; Performance Improvement; Business Processes; Retail Industry; Pharmaceutical Industry; United States

14 Sep 2015
News

Rewriting the Rules of Service Competition

Web

Artist Support | Baker Library

Artist Support Photo: Ansel Adams and Gerry Sharpe, test photograph by Ansel Adams, 1958, © The Ansel Adams Publishing Rights Trust. Polaroid Corporation Corporate Archives Records, b. IX.42, f. 4. Meroë Morse served as Polaroid’s liaison... View Details

March 1988 (Revised September 1993)
Case

United Services Automobile Association (USAA)

Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive... View Details

Keywords: Business or Company Management; Leadership; Information Technology; Financial Services Industry; Financial Services Industry; United States

Web

Research Computing Services

Personalized support for the HBS community on topics ranging from AI & advanced statistical analyses to high performance computing. Services Statistical & Data Services RCS... View Details

24 Apr 2014
News

A Commitment to Education

The late C.D. (“Dick”) Spangler Jr. (MBA 1956, LLD 2013) combined the business acumen he developed as president of the C. D. Spangler Construction Company and Golden Eagle Industries, and as chairman of the Bank of North Carolina, with a commitment to View Details

Web

Executive Education - Entrepreneurship

Executive Education Given the importance of innovation and entrepreneurship within organizations, our programs are designed to help seasoned executives transform their thinking and vision in a dynamic global environment. Using the vaunted... View Details

18 Aug 2014
News

Closing the Education Gap

Anne Dias Griffin (MBA 1997) “Everyone deserves a fair start regardless of their zip code,” says Anne Dias Griffin (MBA 1997). Reforming that start is what motivates her. “The effects of income disparity start early in our society, and View Details

Keywords: Jill Radsken

01 Jun 2003
News

Rock Gift to Support Entrepreneurial Studies

(MBA ’84), chair, HBSA/NC; Toni Rembe Rock; Rock; Dean Clark; Ann Peckenpaugh (MBA ’80), HBSA/NC Executive Committee; Nelson; and HBS professor Howard Stevenson. Legendary venture capitalist Arthur Rock (MBA ’51) has made an unprecedented $25 million gift to HBS to... View Details

Keywords: Jeffrey L. Cruikshank; Educational Services; Educational Services

01 Dec 2004
News

Wyss Gift Supports HBS Doctoral Programs

Hall, the campus home to the doctoral programs, will be rededicated as Wyss House, and doctoral candidates receiving support will be known as Wyss Fellows. “The doctoral programs at Harvard Business School have a tremendous influence, not... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett

Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details

Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States