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- Faculty Publications (23)
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- All HBS Web (172)
- Faculty Publications (23)
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
not a meaningful, let alone actionable, comparison. Similarly, although the cost of serving a customer who is purchasing clothing from a Wal-Mart store is likely far below the same cost for an Armani store, Armani would probably not... View Details
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
equity firms have billions of dollars of investible cash—although whether any of these investors have the appetite to risk their capital in the present environment is yet to be determined. And of course, an effective cure or vaccine for... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
dollars in lost sales and customer goodwill. Ton is currently working with a nationwide chain to estimate the magnitude of this problem and identify its drivers. "We have found large and systematic variation in performance in 250 View Details
- Web
Harvard Business School
and implemented programs to improve the company's factory sourcing. Prior to joining Walmart, Jackson was president and COO at Dollar General Stores, where he led significant new store openings and improved... View Details
- 01 Dec 2009
- News
One Man Crime Wave
and with a family to support, “living in a dump over a hardware store with kerosene heat,” one biographer wrote. But the Army learned that MacDonald had done well in Industrial Procurement at HBS and offered him a job. He enlisted in... View Details
- 05 Dec 2016
- News
Scaling Up at Five Below
target audience, where Joel Anderson (MBA 1993) is CEO. A retailer of trendy goods where everything is (you guessed it) five dollars and below, Five Below was launched in 2002 and now has over 500 stores... View Details
James L. Kraft
Kraft created a multi-million dollar processed food supply company. He was instrumental in perfecting the method of preserving cheese, so that it could be stored for a longer period of time in any climate.... View Details
Keywords: Food & Tobacco
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
sells consumables including the 30,000 or so dollar stores in the United States. You only have to take a look at the UK supermarket space to see what is ahead for the US supermarket industry in this regard.... View Details
- 11 Dec 2014
- News
Revolutionizing digital medical records
millions of Americans each year, kill several hundred thousand, and cost hundreds of billions of dollars annually. The records are secure—encrypted, password-protected, HIPAA-compliant, and not stored on a... View Details
- 24 Apr 2014
- News
Ron Shaich (MBA 1978)
what you pay. “Before we opened the first Panera Cares in Clayton, Missouri, in 2010, we’d focused on food-insecurity issues and given away hundreds of millions of dollars in product and donations,” says Shaich, founder, chairman, and CEO... View Details
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
the dollar stores and others who provide the low end, and those targeting the high end. Both of those are doing fairly well from a traffic and margin perspective. Ecommerce is making life most difficult for... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
dollars spent in the store not only increases the dollar value of the coupons received by the customer, but also yields higher redemption rates reflecting the massively... View Details
- 27 Nov 2013
- News
No Bologna, Please
Panera Bread chain. "Before we opened the first Panera Cares in Clayton, Missouri, in 2010, we'd focused on food-insecurity issues and given away hundreds of millions of dollars in product and donations," says Panera CEO Ron Shaich (MBA... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of... View Details
Keywords: by Martha Lagace
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
“Walmart is losing several hundred dollars per month in sales at least from us.” Ituk Uppoo was more concerned about inconvenience. As he said, “I give him a C. So they don’t carry ammo anymore, so what? I simply now will have to go to my... View Details
- 03 May 2016
- First Look
First Look, May 3, 2016
operated over 11,500 stores in 40 states at the start of 2015 but had recently been rebuffed in a tender offer for its leading rival, Family Dollar. Though Dollar General had held talks with Family View Details
Keywords: Sean Silverthorne
- 01 Mar 2016
- News
How Do I Get Your Job?
McKinsey before coming to HBS. Beck, cofounder and CEO of beauty retailer Bluemercury, tells Uberoi, a member of the student-run Retail & Luxury Goods Club, how she went from consultant to entrepreneur to retail maven, with 70-plus stores... View Details
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
visible, important ways. This hypothesis is reinforced by a growing number of academic studies indicating that a dollar spent on IT returns at least as much as a dollar spent on other forms of capital in... View Details
Keywords: by Andrew McAfee
- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
Technology and Operations Management unit at Harvard Business School. And why would Apple ever allow a Kindle app in its App Store in the first place? "We all know historically Apple often says no to apps that directly compete with... View Details
- 26 Jul 2011
- News
An Entrepreneur of the Arts
moved to the United States in 1993 and settled in Chicago. An early blooming entrepreneur, Efimova founded Russian Pointe, her first company, in 1998 while she was a junior in college. Russian Pointe, a brand of luxury ballet shoes, is a successful, multi-million View Details