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Show Results For
- All HBS Web
(5,805)
- People (12)
- News (989)
- Research (3,803)
- Events (11)
- Multimedia (12)
- Faculty Publications (2,751)
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- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
their financial lives, high tech is not enough. In our business, we also have to be high touch. Consumers love the convenience of a digital platform, but there will always be circumstances in the financial View Details
- 01 Sep 2020
- News
Action Plan: Finding Fluency
Dunaway, the pandemic meant rethinking all of the company’s marketing plans. A veteran of established brands such as Frito-Lay, Yahoo, and Nintendo, Dunaway joined Duolingo in 2018 to build a marketing department from scratch with a focus... View Details
- 24 Apr 2014
- News
Betting big on star power can be a winning strategy in business—not just show business
creating marketing efficiencies. Although the digital revolution promised to democratize content production and distribution, the reality is that blockbuster strategies are... View Details
- 10 Dec 2014
- News
Front-Row Seat
Bradley’s personal involvement in its digital strategy and the recruitment of key positions is clear. But that success has been like the man himself—dramatic yet understated.... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
digital strategy expert Venkat Venkatraman offer a first-of-its-kind playbook that will help industrial companies combine what they do best (create physical products) with what View Details
- 01 Dec 2023
- News
Alumni and Faculty Books and Podcasts
author Alexander Mirza proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical... View Details
Keywords: podcasts
- 06 Feb 2011
- News
Why Some Twitter Posts Catch On, and Some Don't
- 30 Oct 2015
- News
Can Providers and Insurers Team Up to Fix Health Insurance?
- 01 Jun 2024
- News
Alumni and Faculty Books
Edited by Margie Kelley Alumni Books Debunking Teenagers: 200 Research-Based Parenting Strategies to Help Your Adolescent Successfully Navigate the “Tempteen” Years By Daphne Adler (MBA 2004) Independently Published Why are teenagers constantly tempted to behave... View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 01 Dec 2020
- News
New News
Edited by Julia Hanna Courtesy Michael Aft Courtesy Snigdha Sur Courtesy Michael Aft Courtesy Snigdha Sur Michael Aft (MBA 2019) and Snigdha Sur (MBA 2017) would be the first to acknowledge that launching a View Details
- 04 Sep 2019
- News
Clicks and Mortar
will move your purchasing to the digital space after visiting the pop-ups, so it’s not meant to be a channel of distribution; it’s an acquisition engine and a way to make a brand splash in a particular... View Details
- 22 Sep 2016
- News
Words and Pictures
2003), an initial champion of the project who convinced Deifell to return to campus to extend the project beyond its first year. “It was such an inspirational idea—an opportunity for people to talk about larger life aspirations,” says Hayden, now head of View Details
Keywords: Susan Young
- 01 Dec 2002
- News
Clusters and Competition
Michael E. Porter: learning more about the processes that produce competitive success. Michael E. Porter, acclaimed expert on competitive strategy and leader of the HBS-based Institute for View Details
- 01 Dec 2022
- News
December 2022 Alumni and Faculty Books and Podcasts
them. Ellis draws on his long distinguished career in client services in the financial markets to provide common-sense and accessible advice to anyone with an interest in maximizing their investment returns... View Details
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the... View Details
- 01 Sep 2009
- News
Professor, Historian, and Storyteller
criteria did you use in selecting the New York Times articles for the book? The book is organized around three broad themes: The rise and role of the corporation; the impact of technological change, as exemplified in the communication... View Details