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  • All HBS Web  (418)
    • People  (1)
    • News  (128)
    • Research  (146)
  • Faculty Publications  (28)

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  • All HBS Web  (418)
    • People  (1)
    • News  (128)
    • Research  (146)
  • Faculty Publications  (28)
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  • 09 Dec 2019
  • Research & Ideas

Identify Great Customers from Their First Purchase

impression of each customer much the same way two people ascertain each other’s character on a first date—by interpreting certain cues to infer important traits. “Let’s say you’re on a first date and you want to figure out whether this... View Details
Keywords: by Kristen Senz; Service; Service
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

professor Noel Maurer and economic historian Carlos Yu discuss the canal's complicated economic and political history—including the first proposals dating back to 1529, the massive cost overruns associated with digging the canal in the... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 27 Jun 2019
  • Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

the daily gathering of parents and kids at the same table every night for dinner can make that time feel less like eating an ordinary meal and more like sharing a meaningful family ritual. Types of rituals: from date nights to chores In... View Details
Keywords: by Dina Gerdeman
  • 25 Aug 2003
  • Research & Ideas

Why IT Does Matter

management should understand about IT is its associated economics. Driven by Moore's Law, those evolving economics have enabled every industry's transaction costs to decrease continually, resulting in new economics for the firm and creating the feasibility of products... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

correlation vs. cause and effect. As commenter Diogenes put it, “Prove with a cogent methodology that racial and gender diversity lead to greater profitability. Prove causation, not correlation (which studies to date primarily by... View Details
Keywords: by James Heskett
  • 23 Jan 2013
  • Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

Business School whose former students James Reinhart and Chris Homer (both MBA 2009) cofounded the company. "Buyers valued the convenience of quicker service and more consistent quality, so thredUP pivoted to a reseller model. From the... View Details
Keywords: by Julia Hanna
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

rapidly leveraging new ways of doing things, both from an operational and commercial standpoint, quickly became a number one priority. Keeping up to date with the latest governmental information was a useful starting point for many, but... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: Can "lean" productions methods improve service industries? How can a... View Details
  • 13 Jan 2014
  • Research & Ideas

How Government Can Restore the Faith of Citizens

research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, customers were... View Details
Keywords: by Michael Blanding
  • 29 Sep 2015
  • Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

as Lyft, Postmates, Upwork, TaskRabbit, and scores of others like them—connect large numbers of independent contractors providing services with customers seeking those services. The companies profit by taking a cut of the revenue for... View Details
Keywords: by Andrei Hagiu; Web Services; Web Services
  • 14 Feb 2005
  • Research & Ideas

The World in Your Palm?

both a car wax and dessert topping. At the moment, the cell phone is the closest thing we have to a fully converged device, said panelists, who represented device makers, telecom service providers, and operating system developers. Many... View Details
Keywords: by Sean Silverthorne
  • 30 Apr 2012
  • Research & Ideas

India’s Ambitious National Identification Program

2014. The program involves linking a 12-digit randomly assigned number to a person's biometric data-a photograph, all 10 fingerprints, and iris scans of both eyes--as well as to demographic information, including name, address, date of... View Details
Keywords: by Dina Gerdeman
  • 29 Oct 2010
  • Research & Ideas

Will I Stay or Will I Go? How Gender and Race Affect Turnover at ‘Up-or-Out’ Organizations

Date of Event: May 10, 2010 Speakers: Kathleen McGinn Gender and racial inequalities continue to persist at "up-or- out" knowledge organizations such as law firms, making it difficult for women and minorities to advance to... View Details
Keywords: Re: Kathleen L. McGinn; Legal Services
  • 06 Feb 2006
  • Research & Ideas

The Trouble Behind Livedoor

split, an owner of one share of Livedoor retained his one share worth only ¥1560 and received a claim to receive in two months ninety-nine more shares of the same value. Thus in a firm that was worth over $1 billion, investors only had access to $10 million to trade.... View Details
Keywords: by Sean Silverthorne; Financial Services; Financial Services
  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

Times were hard for Webvan this year. Like other online grocers and delivery services that hit the screen in 2001—among them, Homegrocer, Kozmo, and Streamline—Webvan finally called it quits in July after two years in business. Webvan may... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
  • 05 Mar 2014
  • What Do You Think?

When Will the Next Dot.com Bubble Burst?

acquisitions and the price paid per employee are once again fueling headlines. (A better yardstick might be price per user, which in the case of WhatsApp was about $40 for a service with no advertising and a revenue stream of $1 per year... View Details
Keywords: by James Heskett; Publishing; Retail
  • 03 Mar 2015
  • First Look

First Look: March 3

  Working Papers Competition As Strategic Interaction By: Eisenhardt, Kathleen, Rory McDonald, and Cheng Gao Abstract—Strategic interaction has been a topic of scholarly inquiry dating back to the 1960s. Drawing on several seminal... View Details
Keywords: Sean Silverthorne
  • 27 Aug 2007
  • Op-Ed

Mattel: Getting a Toy Recall Right

problem themselves rather than clog customer service desks at Mattel's retail outlets, which would strain Mattel's dealer relations and cost the company extra dollars in processing fees. Mattel's recall Web site is a model of excellence.... View Details
Keywords: by John Quelch; Consumer Products
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

https://cb.hbsp.harvard.edu/cbmp/product/517100-PDF-ENG Harvard Business School Case 818-042 NetDragon No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/818042-PDF-ENG Harvard Business School Case 918-005 Paktor: Designing a View Details
Keywords: Carmen Nobel
  • 09 May 2005
  • Research & Ideas

Hold or Fold? Sizing Up Business Risk

one this step is based on, is figuring out how you will know when to go for Options B or C and call it quits on the current game. To do this, we first assess what our best option seems to be based on: our satisfaction to date with the... View Details
Keywords: by Eileen C. Shapiro & Howard H. Stevenson
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