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- All HBS Web (743)
- Faculty Publications (76)
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
data for themselves and look forward to the new questions they can tackle with it. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53265 forthcoming Boston University Law Review Troll Check?... View Details
Keywords: Sean Silverthorne
- 01 Jun 1998
- News
Diversity and Community
shrinking labor pool of talented people," Thomas continues, "today's companies are courting and working with diverse constituencies that were all but invisible to firms even a couple of decades ago. It is now widely accepted that... View Details
Keywords: Garry Emmons
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
overcome them. In doing so, I suggest that we consider these challenges in terms of internal and external pressures related to both identity and resources. Building on existing... View Details
Keywords: Dina Gerdeman
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a... View Details
Keywords: Sean Silverthorne
- Web
Publications - Institute For Strategy And Competitiveness
HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Publications Resources 20 Nov 2020 Article Utilizing time-driven activity-based costing to determine open radical cystectomy View Details
- August 2003 (Revised September 2003)
- Case
Tower Software
Tower Software (TS) is a publicly traded corporation engaged in multiple facets of the computer software business. Its flagship product, TS SERVE, is a successful proprietary network operating system. TS also develops and sells applications software for word... View Details
Bagley, Constance E. "Tower Software." Harvard Business School Case 804-047, August 2003. (Revised September 2003.)
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
usage; however, customer-to-customer communications tended to increase personal-use engagement across latent states and in both data sets. The findings suggest that firms offering digital View Details
Keywords: Dina Gerdeman
- 20 Oct 2020
- Blog Post
Exploring Technology and Public Impact Through the HBS/HKS Joint Degree Program
technologies -- responsibly manage innovation without sacrificing profitability? What is the role of government in mitigating harms and establishing safeguards?? I came to the HBS and Harvard Kennedy School... View Details
- 01 Sep 2009
- News
Professor, Historian, and Storyteller
book? I hope they’ll take away a sense of the extraordinary richness and relevance not only of these amazing people and events but also some of the great arcs of progression View Details
- Web
Corporate Strategy - Institute For Strategy And Competitiveness
products and services – Limited-edition merchandise from Consumer Products offered through theme parks and catalogs Horizontal mechanisms enable highly effective coordination... View Details
- October 1994 (Revised November 1994)
- Case
British Airways: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser and Norman Klein
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment... View Details
Keywords: Debates; Customer Focus and Relationships; Globalized Markets and Industries; Service Delivery; Alliances; Information Technology; Aerospace Industry
Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.)
- Web
Publications - Institute For Strategy And Competitiveness
care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid View Details
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial View Details
Keywords: Carmen Nobel
- 01 Sep 2009
- News
Of Value and Values
that cause global warming. The case, which is taught in the first-year MBA course Leadership and Corporate Accountability, confronts students with the same dilemma. And according to Sucher, the discussion... View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
Hekmatullah Ebrahimkhil prays next to a network tower on a hill overlooking Qargha Lake, outside Kabul. Ebrahimkhil is helping his father guard and service one of the mobile communication towers on the... View Details
Keywords: Julia Hanna
- 18 Aug 2022
- Op-Ed
Your Best Employees Are Burning Out: A Framework for Retaining Talent
employers’ past transgressions. Generational factors and burnout Leaders must realize that their workers are their greatest assets in their quest to achieve institutional goals. Instead of paying lip service... View Details
Keywords: by Hise Gibson and MaShon Wilson
- 15 Dec 2024
- News
Alumni and Faculty Books
Iris Bohnet and gender expert Siri Chilazi offer data-backed, actionable solutions that build fairness into the very fabric of the workplace. Their methods—tested at many organizations and grounded in View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
forthcoming Financial Analysts Journal Why and How Investors Use ESG Information: Evidence from a Global Survey By: Amel-Zadeh, Amir, and George Serafeim Abstract—Using survey View Details
Keywords: Sean Silverthorne
- 01 Jun 2023
- News
Alumni and Faculty Books
international dynamics. In this concise and incisive analysis, Andrew Cainey and Christiane Prange explain what is happening in China and how this affects its View Details
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
and services for Amazon. [div class=infogram-embed data-id=_/4jCyR8RvHi80c0ZOdbho][/div] 2. Jeff Bezos is inventing more, not less Most notably, Bezos’ patent activity increased dramatically post-2007, with... View Details