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Show Results For
- All HBS Web
(10,105)
- People (43)
- News (2,545)
- Research (5,258)
- Events (81)
- Multimedia (26)
- Faculty Publications (3,186)
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- 01 Jun 2002
- News
In VMI Partnerships, the Devil is in the Data
The expression “letting the fox guard the henhouse” comes to mind when you first hear about Vendor Managed Inventory (VMI) systems, where a product manufacturer actually places orders for the retailer, determining quantities based upon... View Details
Keywords: Laura Singleton (MBA 1988)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the View Details
Keywords: Susan Young
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become View Details
- 30 Jan 2018
- News
Four Alumni Named as Presidential Leadership Scholars
Coleman MBA 2010), managing director and chief administrative officer for alternatives and institution at Invesco and board member of the National Monuments Foundation Erik Pickering (MBA 1999), president of Tracers Information Specialists, View Details
- 12 Jun 2017
- News
Jeff Immelt to Retire as GE CEO
Internet” — a term GE uses to describe how to use software and data to make machines smarter and more interactive. “He was miles ahead of the world in terms of redefining us as... View Details
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
opportunity it presented. “We, as a college, felt like, ‘This gift has just been handed to our institution, our students, and our state, so let’s get after it.’” Since the introduction of Rhode Island... View Details
Keywords: Jennifer Gillespie
- 01 Jun 2005
- News
McCance First to Serve as Entrepreneur in Residence
chairman of the firm, shared the breadth and depth of his expertise with faculty and students as the first HBS entrepreneur in residence. The newly created posting builds on efforts to involve alumni who can bring View Details
- 01 Oct 2001
- News
Calling the Tune: Negotiation as an Improvisational Dance
"It Takes Two: Improvisations in Negotiations," Valley told alumni that successful negotiations result from a solid understanding of the individuals involved as well as of the... View Details
- 07 Feb 2018
- News
Athenahealth Taps Former GE CEO Jeff Immelt as Chairman
Immelt had overseen the growth of GE Healthcare to a $20 billion business. Immelt was also recently brought in as a venture partner at New England Associates, one of the... View Details
- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous... View Details
- 22 Nov 2015
- News
Start-Up Leaders Embrace Lobbying as Part of the Job
A recent story in the New York Times that details entrepreneurs’ growing interest in shaping policy highlights the lobbying efforts of Hello Alfred, a personal butler service... View Details
- 23 Mar 2012
- News
How to Charge a Fee (Without Starting a Customer Rebellion)
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 01 Jun 2005
- News
Mookerjee Picked as First Director of New HBS India Research Center
After nearly two decades in senior marketing and new venture positions, Ajay Mookerjee (DBA ’88) has returned to HBS as executive director of the new India Research Center. “I’ve had a pent-up desire to get... View Details
- 25 Mar 2014
- News