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- All HBS Web (1,247)
- Faculty Publications (238)
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- 01 Jun 2009
- News
The Maestro and the Market
some 2 million hopeful diners vie to be one of the fifty customers he serves each evening for the six months that elBulli, his restaurant, is open. The world is beating a path to Chef Ferran Adrià’s door, but why? “Creativity comes first;... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 01 Sep 2011
- News
Charged Up
Image by Digital Art/Corbis Related Links Listen to a podcast of Professors Rawi Abdelal, Forest Reinhardt, and Richard Vietor discussing the future of energy The catch-all “green” category covers a range of industries, from wind and... View Details
- 01 Jun 2022
- News
Vision: Into the Breach
professionals from lawsuits filed by clients and customers (typically related to medical malpractice or errors in provided services). Diversifying its offerings will give At-Bay access to a larger market... View Details
Keywords: Alexander Gelfand
- 01 Sep 2008
- News
Alumni Books
by Pete Blackshaw (MBA ’95) (Doubleday/Currency) In today’s Internet-driven world, customers have a great deal of power: on blogs, social-networking pages, and product-review sites, disgruntled customers can... View Details
- 25 Aug 2022
- News
On Purpose
our purpose?” Cohen had spent 23 years at the happiest place on earth, most recently as a senior VP of brand, franchise, and customer relationship management, a role that gave her a bird’s eye view across the company’s vast commercial... View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
greatest success factor: disciplined leadership. The authors relate the stories of executives who have successfully broken through the barriers of growth to identify what they all have in common. They supplement these findings with... View Details
- 01 Dec 2011
- News
Li & Fung's Global Footprint
Issue Focus: Leadership To keep pace with a fast-changing global business environment, “You’ve got to institutionalize the process of reinvention,” says William Fung. Photo courtesy Li & Fung Ltd. Issue Focus Making the Leadership Case Reimagining the MBA View Details
- 01 Dec 2007
- News
How Business Schools Lost Their Way
this process a unanimous consensus emerged: business schools could no longer hope that their students would recognize the social significance and relations of business once they became managers. The schools themselves were ultimately... View Details
- 01 Sep 2007
- News
Riding It Out
offers a venue for the company’s on-staff veterinarian to speak on various topics related to equine health. “The introduction of non-nutritional products happened very organically,” Gisholt says. “Some of our View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Oct 1997
- News
Terence P. Stewart
seeking relief from unfair import pressures, greater access to overseas markets, and assistance with customs matters. For its overseas clients, including governments in the former Soviet Union, the firm serves primarily as an advisor on... View Details
Keywords: Garry Emmons
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
imported oil. Our initial reaction to the end of communism was to take a victory lap because capitalism had won. We talked of 3 billion new customers without realizing that many of these people would also become competitors. We began to... View Details
Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 26 Apr 2011
- News
BioMine Strikes Gold
Entrepreneurs Win in Global Competitions BioMine CEO, Privahini Bradoo (MBA '08) Related Links View photos from the contest Meet the 12 regional finalists Listen to the faculty webinar series Learn about the 2011 host clubs Winners of the... View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 20 Sep 2013
- News
Connections Add Up
strategy and what will keep your customer coming back?—and he also took the time to know and understand me and help develop my confidence. It was a really great gift and something I try to emulate," she says. At CEE, the utility of the... View Details
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to... View Details
- 25 Feb 2020
- News
The Past Informs the Future of Work
related to growth and efficiency. In a variety of case studies, students in the MBA elective Managing the Future of Work consider technological trends reshaping today’s workplace and actions business leaders can take. In particular, cases... View Details
- 01 Sep 2005
- News
Fanikos Is New HBS Club Liaison
Dean Fanikos, a graduate of Harvard College and the University of Virginia’s Darden School, has joined the Alumni Relations staff as associate director for clubs and associations. More than 20,000 alumni in 39 countries belong to 109 HBS... View Details
- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
Disruption doesn’t create growth; instead, growth creates disruption. Growth is always hard, and disruptive growth is exponentially harder. It requires companies to make tough decisions in the face of daunting uncertainties: Should we bet our company’s future on... View Details