Filter Results:
(197)
Show Results For
- All HBS Web (1,250)
- Faculty Publications (239)
Show Results For
- All HBS Web (1,250)
- Faculty Publications (239)
Sort by
- 01 Sep 2008
- News
Alumni Books
by Pete Blackshaw (MBA ’95) (Doubleday/Currency) In today’s Internet-driven world, customers have a great deal of power: on blogs, social-networking pages, and product-review sites, disgruntled customers can... View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management elective, they are questions that... View Details
Keywords: Susan Young
- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and... View Details
Keywords: Garry Emmons
- 01 Sep 2013
- News
The New Rules of E-Commerce
Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online mall and View Details
- 01 Mar 2011
- News
Making Their Way
Anthony L. Chirchirillo Leveraging China to Achieve Global Advantage for a U.S. Factory Chirchirillo: From Wisconsin base to global competitor. Related Links The Path to Economic Revival James McNerney Jr. Manufacturing's New Reality (HBS... View Details
- 01 Apr 1999
- News
Short Takes
internal intranet, "thereby allowing customers to serve themselves through their own computers within their own organizations." Nolan also points to Microsoft founder Bill Gates's strategy of holding computer prices relatively constant... View Details
Keywords: Eileen K. McCluskey
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
will soon move from HTML programming language to XML. Ballmer stated that this shift would alter the current Internet balance of power in which consumers are in a reactive position as they relate to company (or "publisher's") Web sites.... View Details
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
native knew an icon—and a challenge—when he saw one. In 2009 he stepped into the role of managing director, Harley-Davidson India. Entering the Indian market had plenty of challenges related to tariffs, accessibility, and brand... View Details
- 20 Feb 2013
- News
Thanking Veterans Online
sign-up process is easy. Service members and veterans can validate their military service against a government database or a military financial institution catering to nine million military customers through a real-time process. (For... View Details
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
today's global, competitive environment, restructuring is a way of life. Yet it can severely test what I believe is at the core of management-employee relations -- the notion of trust and fairness. It's important to be open and direct... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
imported oil. Our initial reaction to the end of communism was to take a victory lap because capitalism had won. We talked of 3 billion new customers without realizing that many of these people would also become competitors. We began to... View Details
Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 01 Jun 2003
- News
Up Against The Firewall
Center, which investigates suspected vulnerabilities and problems with the company’s software and orchestrates immediate action (such as posting security patches) to deal with them. He is also involved in longer–term efforts to improve the security of all Microsoft... View Details
- 01 Sep 2008
- News
Knowledge Integration Rules at Yale
recruiters and from other business schools,” says Podolny. Perhaps most gratifying, recruiters tell Podolny that “our students still possess the same technical skills that they had under the old curriculum, but they now have a much better appreciation of the context... View Details
- 01 Mar 2023
- News
What’s in a Name
In the episode, “Who Is Afraid of Woke Capitalism?” Chugh relates a story from her book about Dixie beer, a New Orleans staple that had faded in recent decades. New owners took over the company and in 2019 hired General Manager Jim Birch... View Details
- 26 Jul 2018
- News
Running the Numbers
demographic. “That’s an important example,” Gelman says, “because it shows that analytics can change how companies identify opportunities, build content and products that relate to people, and find ways to benefit both View Details
Keywords: Deborah Blagg
- 01 Oct 2001
- News
Q&A: Orin Smith
In addition, customers will be able to order beverages and access content relating to events and news in their immediate area. What is Starbucks' attitude toward coffee farmers and the environment in... View Details
- 01 Mar 2014
- News
Faculty and Alumni Books for March 2014
a short, traditional text with a living website and cover such fundamental topics as accounting and tax, mortgages, capital markets, REITs and more. It also addresses the 2008 financial crisis and its impact on the real-estate profession. View Details
- 01 Jun 2011
- News
The Best-Laid Plans
Issue Focus: Entrepreneurship The Sweet Life: Paul Conforti at Finale Desserterie & Bakery. “Everything is a balancing act... you’ve got to be able to adapt.” Related Links A Growing Drumbeat Show Me the Money - or Not Cloudflare... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
step back and asked, What’s the fundamental relationship between money and happiness? We were interested in answering that question in order to design interventions: What can we change for people? Professor Whillans, your research looks at a View Details
Keywords: April White