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  • 14 Aug 2007
  • First Look

First Look: August 14, 2007

allow holders of patents the right but not the obligation to sue others. We suggest that the likelihood of a patent's being litigated is positively associated with the value of the patent and the extent of disclosure (prior art cited) in... View Details
Keywords: Martha Lagace
  • Web

Buy Now, Pay Later: The Secondary Credit Market

customarily used as collateral. Together, these developments meant that the ability to incur obligations occasionally outpaced the ability to meet payments, and borrowers could find themselves in financial straits. An industry of... View Details
  • 20 Apr 2016
  • Research & Ideas

When CEOs Become Activists

controversial issues like civil rights and climate change? Two, in terms of consumer response, does CEO activism affect customer perceptions about the company? (They recently discussed the paper in the New York Times.) “What prompted this... View Details
Keywords: by Carmen Nobel; Technology; Publishing
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

in two major product lines for a large enterprise software vendor to examine the use and success of pricing and product strategies. Regarding pricing, the paper demonstrates that the vendor engages in significant "bargain-then-ripoff" pricing; View Details
Keywords: Martha Lagace
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

it. You've considered simply waiting for something more definitive—but who knows when that will come? Now your hand has been forced. If one employee has heard rumblings, so have others—maybe customers have heard them, too. Any executive... View Details
Keywords: by Paul Michelman
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your Processes Visible to View Details
Keywords: Dina Gerdeman
  • 01 Jun 2003
  • News

Up Against The Firewall

Is your company doing enough to protect itself from cyber attacks? According to several HBS faculty and alumni experts, senior executives need to pay more attention to this potential threat. It makes good business sense — and fulfills a national security View Details
Keywords: Garry Emmons; Robert Austin; Corporate Services; Computer Systems Design and Related Services; Professional Services
  • 26 Sep 2024
  • HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

lambasts carmakers that say their AVs will prioritize passengers’ lives over pedestrians, but research shows most customers will not step inside truly egalitarian vehicles. Marketing hype spurs adoption, a necessary step for training AI... View Details
Keywords: by Tom Quinn; Auto; Technology
  • 20 May 2008
  • First Look

First Look: May 20, 2008

Abstract How do decisions made for tomorrow or two days in advance differ from decisions made for several days in the future? We use novel panel data from an online grocer to address this question. In general, we find that as the delay between order completion and... View Details
Keywords: Martha Lagace
  • 17 Feb 2003
  • Research & Ideas

Building Communities as Well as Companies

explained, adding, "I also feel an overwhelming obligation to take good care of the money given to me by investors. The resources in this domain are so scarce—I want to succeed so more money will flow into the sector." "I... View Details
Keywords: by Julia Hanna
  • 23 May 2016
  • Research & Ideas

A Little Understanding Motivates Copyright Abusers to Pay Up

amount, including the licensing fee and an additional amount to recoup enforcement costs. Complicating the issue is that many infringement incidences in this context appear to be “uninformed,” that is the businesses are unaware they infringed and had legal View Details
Keywords: by Michael Blanding; Media & Broadcasting; Publishing
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

under the Hood: Wealth-based Discrimination in Illicit Customer Help Authors:F. Gino and L. Pierce Publication:Organization Science 21, no. 6 (November-December 2010) Abstract This paper investigates whether an employee's perception of... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2020
  • News

Unleashed

As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

and that challenges mounted against a single firm (and industry) can inspire field-level (and state-level) changes. Download the paper: http://www.hbs.edu/research/facpubs/workingpapers/papers0809.html#wp09-019 Liquidity Needs in Economies with Interconnected Financial... View Details
Keywords: Sean Silverthorne
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

obligation to consider the effect of each action not just on shareholders but also on others. is not enough to exhort managers and directors to be ethical. First, a consensus needs to be reached concerning what it means to be ethical in... View Details
Keywords: by Carla Tishler
  • 10 Jun 2002
  • Research & Ideas

Disruption: The Art of Framing

used. Separation seemed to help companies untangle the contradictory imperatives of threat and opportunity. Released from obligations to the parent organizations, freestanding ventures were more likely to view the new business as an... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
  • 05 Nov 2013
  • First Look

First Look: November 5

profits at the extensive rather than the intensive margin, outperforming competitors by attracting a larger customer base. And fourth, higher competition intensity need not improve consumer privacy when consumers exhibit low willingness... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

In hardball bargaining, is the other side really making its "absolute final offer" or only bluffing? In a collaborative situation, do you understand everyone's true interests? Are valued customers and colleagues satisfied with... View Details
Keywords: by Michael Wheeler
  • 13 Jan 2015
  • First Look

First Look: January 13

brands. He describes four different ad types and explains how each can influence multitasking consumers. To create an effective media mix, he recommends that companies take advantage of lean advertising principles and adopt a sequential approach to capture View Details
Keywords: Sean Silverthorne
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty