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Show Results For
- All HBS Web
(2,272)
- News (364)
- Research (1,469)
- Events (1)
- Multimedia (6)
- Faculty Publications (642)
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- 01 Dec 2022
- News
My First Job
watch for shoplifters, and keep smiling to maintain customer service. I was 16 and it was a real stretch, but I became quite good at juggling it all and was made a department supervisor. By age 17, I was managing coworkers in their 40s... View Details
- 25 Aug 2014
- News
Ashraf M. Dahod, MBA 1981
value of education, changing the world through entrepreneurship, and finding meaning by helping others. Dahod’s first taste of entrepreneurship came as a teenager, when he helped his physician father produce and distribute medication that... View Details
Keywords: Susan Young
- 15 Jun 2021
- News
Leading at State
Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees. The idea for the program—and the... View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
- 07 Apr 2015
- News
Warrior Spirit
supplies.) “My value proposition is this: Not only are you going to learn from a world champion, you’re going to do so in facilities that are safe, clean, and fun,” says Sityodtong. “This is more like an academy than a fight gym, which is... View Details
- 01 Jun 2024
- News
Alumni and Faculty Books
anecdotes and wisdom from women who’ve been there, and featuring quizzes and checklists for self-evaluation, Career Forward provides a wealth of valuable lessons, including the value of thinking of yourself as a “growth stock” and,... View Details
- 11 Mar 2021
- News
Leading with Heart
speaks to Ranjay Gulati—his former college classmate and his eventual HBS Executive Education professor—about how Panera has faced the myriad challenges of the pandemic, the leadership values that guide him, and how a deep, personal loss... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
That is why we introduced pep+ (PepsiCo Positive), our strategic end-to-end transformation, with sustainability at the center of how we will create value for our shareholders and all our stakeholders. Climate action across our supply... View Details
- 01 Aug 1998
- News
High Honors
others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations to do the same." A year later,... View Details
- 01 Mar 2014
- News
Generation Next
the conglomerate and Mumbai business circles. Above all, family-run companies in India value loyalty and seniority. But the maneuvers worked. Over the next few years, the business started to rebound, marking a turning point for Godrej,... View Details
- 01 Mar 2023
- News
Step Change
long after, she left Global Ventures, citing a misalignment of values with a male partner who has since left. “It wasn’t that they were wrong and I was right,” Enan says. “I just wanted to do something different.” She had also been told... View Details
- 22 Feb 2024
- News
GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit
Clubs News Clubs News Crossroads Forum Explores Future of Gulf Region More than 1,300 public and private leaders convened in Riyadh, Saudi Arabia on January 30 and 31 for the Crossroads GCC Future Impact Forum, co-hosted by the HBS Club of the Gulf Cooperation Council... View Details
Keywords: Margie Kelley
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
- 01 Jun 2007
- News
More Faculty Honors
teaching and research. Professor Joseph Bower is the coeditor of From Resource Allocation to Strategy, which was named Best Management Book of 2006 by strategy + business magazine. A book coauthored by Professor Sunil Gupta, Managing View Details
- 01 Jun 2001
- News
HBS Press Books in Brief
Relationships as Valuable Assets, by Robert C. Blattberg, Gary Getz, and Jacquelyn S. Thomas, is the first book to provide a unifying framework and practical tools for measuring customer value — the... View Details
- 01 Sep 2008
- News
Faculty Books
identify customer-owners, delight them by exceeding their expectations, foster an ownership culture throughout the company, and measure and increase “ownership quotient” among customers and employees. Creating and Growing Real Estate... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
$1 soft drinks. A new, national value menu is set to roll out in January. Improving the customer experience meant implementing the physical and digital updates that Karavites’s restaurants had undergone but... View Details
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
professionals to implement them, companies were eager to embrace an end-to-end service delivery partner providing open, nonproprietary solutions that simultaneously cut costs and increased efficiency. "We found that customers were more... View Details
- 18 Jun 2014
- News
Robert (MBA 1964) and Lynn Burt
Robert (MBA 1964) and Lynn Burt In honor of his 50th Reunion, Robert Burt established a charitable gift annuity that will provide his wife, Lynn, with an income stream from Harvard during her lifetime and then fund a permanently endowed... View Details