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Show Results For
- All HBS Web
(2,272)
- News (369)
- Research (1,466)
- Events (1)
- Multimedia (6)
- Faculty Publications (640)
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- 01 Sep 2023
- News
Case Study: The Home Team
(MBA 2016), COO, UP&UP Nester is off to a great start, in an area where there’s a lot of uncertainty, high-ticket values, and information asymmetry. From my previous experience at Angie’s List, I foresee a couple of issues to get ahead of. First: aligning View Details
- 01 Dec 2022
- News
My First Job
watch for shoplifters, and keep smiling to maintain customer service. I was 16 and it was a real stretch, but I became quite good at juggling it all and was made a department supervisor. By age 17, I was managing coworkers in their 40s... View Details
- 25 Aug 2014
- News
Ashraf M. Dahod, MBA 1981
value of education, changing the world through entrepreneurship, and finding meaning by helping others. Dahod’s first taste of entrepreneurship came as a teenager, when he helped his physician father produce and distribute medication that... View Details
Keywords: Susan Young
- 15 Jun 2021
- News
Leading at State
Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees. The idea for the program—and the... View Details
- 01 Jun 2024
- News
Alumni and Faculty Books
anecdotes and wisdom from women who’ve been there, and featuring quizzes and checklists for self-evaluation, Career Forward provides a wealth of valuable lessons, including the value of thinking of yourself as a “growth stock” and,... View Details
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a... View Details
- 01 Aug 1998
- News
High Honors
others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations to do the same." A year later,... View Details
- 11 Mar 2021
- News
Leading with Heart
speaks to Ranjay Gulati—his former college classmate and his eventual HBS Executive Education professor—about how Panera has faced the myriad challenges of the pandemic, the leadership values that guide him, and how a deep, personal loss... View Details
- 01 Mar 2014
- News
Generation Next
the conglomerate and Mumbai business circles. Above all, family-run companies in India value loyalty and seniority. But the maneuvers worked. Over the next few years, the business started to rebound, marking a turning point for Godrej,... View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
- 07 Apr 2015
- News
Warrior Spirit
supplies.) “My value proposition is this: Not only are you going to learn from a world champion, you’re going to do so in facilities that are safe, clean, and fun,” says Sityodtong. “This is more like an academy than a fight gym, which is... View Details
- 22 Feb 2024
- News
GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit
that.” Another takeaway was that hardware will be the next space for innovation and disruption. “They all had differing views about the meaning of innovation,” adds Anderson. “For those on the large company/institution side, innovation is about delivering new View Details
Keywords: Margie Kelley
- 01 Apr 2001
- News
Rewriting the Script: Social Enterprise Start-ups Expand Business Plan Contest's Parameters
founder of Avid Technologies. He’s still on our advisory board, and he has also put us in touch with a contact at Lifetime Television. Since then we’ve produced two films for them.” Montage, with offices in New York and Los Angeles,... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
That is why we introduced pep+ (PepsiCo Positive), our strategic end-to-end transformation, with sustainability at the center of how we will create value for our shareholders and all our stakeholders. Climate action across our supply... View Details
- 01 Dec 2002
- News
Think Globally, Teach Locally
When HBS professor F. Warren McFarlan moved to Vevey, Switzerland, in 1973, it was his first experience living outside the United States. “I had three degrees from Harvard, and my major lifetime move had been from the western suburbs of... View Details
Keywords: Julia Hanna
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
John T. Gourville, the Albert J. Weatherhead Jr. Professor of Business Administration, advocates that value be shared by a firm and its customers. “Without a willing customer, there is no value,” he says. “When companies view View Details
- 01 Sep 2015
- News
Case Study: Golden Ticket
other gate-related event services. The company—which formed in late 2014 in a merger of a ticket-selling operation and a youth sports–focused custom commemoratives business—currently works with about two dozen schools in California, has... View Details
- 01 Sep 2016
- News
Case Study: Alumni Advice for a Health Care Startup
might make the employer wonder whether your product(s) will in fact do a better job. —Teg Rood (MBA 1976) I would recommend building some detailed customer use cases to solidify your value proposition. If... View Details
- 01 Jun 2010
- News
Alumni Books
how companies use innovative business models to achieve transformational growth by fulfilling customer needs in current markets; serving new customers and creating new markets; and responding to shifts in... View Details
- 01 Dec 2020
- News
New News
going through the process of pricing discovery over time and optimizing for the best LTV to CAC [customer lifetime value to customer acquisition cost] ratio, which brings you... View Details