Filter Results:
(281)
Show Results For
- All HBS Web
(2,070)
- People (2)
- News (281)
- Research (1,519)
- Events (2)
- Multimedia (4)
- Faculty Publications (896)
Show Results For
- All HBS Web
(2,070)
- People (2)
- News (281)
- Research (1,519)
- Events (2)
- Multimedia (4)
- Faculty Publications (896)
Sort by
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the... View Details
- 01 Jun 2009
- News
The Maestro and the Market
some 2 million hopeful diners vie to be one of the fifty customers he serves each evening for the six months that elBulli, his restaurant, is open. The world is beating a path to Chef Ferran Adrià’s door, but why? “Creativity comes first;... View Details
- 01 Jun 2016
- News
Case Study: On the Table
for the challenge of educating and acquiring customers new to making large online purchases. But what the company didn’t expect was the absence of the infrastructure necessary to support e-commerce. Very quickly, Cahuzac realized that the... View Details
- 11 Dec 2017
- News
Growing from Within
expectations; helping us understand impact at the restaurant level of initiatives we are rolling out; and developing a pipeline of talent for the company. What have you seen as the largest growth drivers in the past 12 months? It all began with a renewed View Details
- 01 Oct 2013
- News
Banking on Africa's Future
chemical engineering from MIT and a JD from Harvard Law School. His résumé also includes stints at Disney and the Texas Pacific Group. With some $2 billion invested in more than 30 countries, mostly in sub-Saharan Africa, Helios's focus... View Details
- 30 Jul 2019
- News
Turning Around Tesco
£6.4 billion in losses, the largest ever experienced by a British retailer. David Lewis (AMP 161, 2001) arrived on the scene as Tesco’s new CEO in the wake of that dark moment; many now credit him for returning the company to profitability through an unwavering View Details
- 01 Dec 2009
- News
Online Entrepreneur
In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate customer insights via... View Details
- 01 Dec 2018
- News
Case Study: Your Data, Your Health
during a Blavatnik Fellowship in Life Science Entrepreneurship at HBS. The startup employs a system for collecting reproductive cell samples from a tampon, which the customer sends to the lab for genomic analysis. The lab then provides... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2011
- News
Capitalism’s False Mantra
rather than managing the business itself, the world of reality. To “fix the game,” five steps are necessary: put customers at the center of everything that firms do, eliminate stock-based executive compensation, rethink the role of... View Details
- 01 Mar 2025
- News
On The Case: The Base Factor
Managing Customers for Growth. She designed it for students who want to grow their own business, help others grow theirs, or be better able to evaluate growth trajectories as a potential investor. Ascarza developed “Madrigal: Conducting a... View Details
Keywords: Jen McFarland Flint
- 01 Jun 2014
- News
Screen Saver
the consumer.'" Odd as it sounds, the customer has not been a historical focus for the movie theater industry. As Ramsey points out, the business got going in the 1930s and 1940s, when it was typical for one... View Details
- 01 Dec 2015
- News
Case Study: Bionic Banking
hope of digging into Wall Street’s high profit margins. Current robo-advisors focus on passive “buy-and-hold” strategies, selecting a handful of low-cost exchange traded funds (ETFs), investing the funds according to a standard portfolio... View Details
- 01 Jun 1997
- News
New Releases
The Innovator's Dilemma by Clayton M. Christensen (Harvard Business School Press) The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail demonstrates why outstanding companies that focus on competitiveness, listen... View Details
- 25 Aug 2022
- News
Case Study: Sound Check
similar opportunity. Best to have an intense focus and evolve your software in a rapid fashion. It is very common for software companies to start with smaller customers and work their way up. While it is... View Details
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details
Keywords: Garry Emmons
- 01 Jun 2017
- News
Case Study: Something New
sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it was open for business, Anomalie... View Details
Keywords: April White
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
told Bulletin readers that they were puzzling over how to expand the customer base of Saga, a mobile app that they cofounded to help families share stories in an audio format. They were wavering between whether to invest in partnerships... View Details
- 01 Feb 2002
- News
If You're #1, Watch Out
Where the Money Will Be," an article published in the November 2001 Harvard Business Review. "In markets where product performance is outstripping customer need, the market leader is vulnerable," write Christensen and coauthors Michael... View Details
- 07 Feb 2019
- News
A Course Correction at Chris-Craft
Riva. The plan for Christ-Craft? Getting rid of generic model, and focusing on “watercraft that were high-quality and unusual in their focus on nautical beauty.” Stellican purchased the company in 2001, and sold it to Winnebago in June... View Details
- 15 Jun 2021
- News
Case Study: Inside Story
lost some of their charm when set down on paper. She eventually left her tech job at Udacity to focus on building a way to capture them. “I wanted to find a way to make it easy for my parents to share these stories, and I wanted it to be... View Details