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- Faculty Publications (14)
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- All HBS Web (99)
- Faculty Publications (14)
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
others.” The 52 students in his cohort spent eight days in May working on challenges proposed by nine partner organizations in Mexico City. The trip was the culmination of the yearlong FIELD (Field Immersion Experiences for Leadership... View Details
- 01 Dec 1997
- News
Banking on HBS
Senior Associate Dean of Executive Education W. Earl Sasser, Jr., who oversaw the formal development and implementation of EDP, calls it "the most ambitious customized executive education program the School has ever undertaken." The... View Details
Keywords: Garry Emmons
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
a huge amount of operating costs. “They have a phone number and an email for customer service, and that’s about it,” says Viceira. “The main way they communicate with customers is through a blog.” Secondly,... View Details
- Web
Online Entrepreneurial Marketing Course | HBS Online
Stories FAQs Enroll Now Key Concepts Develop and continually adapt go-to-market strategies Distinguish between marketing- and sales-led organizations and marketers’ role in each Establish a customer selection strategy, including buyer... View Details
- 11 Dec 2018
- Blog Post
Recap of the 4th Annual Women in Investing Summit
entrepreneurial spirit. After graduation, I entered strategy consulting to learn how companies run – from developing pricing strategies to winning customers – then joined a middle-market private equity firm, where I focused on the... View Details
- 27 Sep 2016
- First Look
September 27, 2016
concentration in the origins of invention. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51660 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
- Web
Online Creating Brand Value Course | HBS Online
customer value proposition Analyze each step of the branding process 8 hrs Module 2 Brand Storytelling Articulate the characteristics of a compelling brand story and assess the power of storytelling on consumer-based brand equity.... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
provide more efficient and customized services. What are some of the changes in the Admissions area? This year we are putting more resources into marketing - both to the world in general and, in particular, to underrepresented groups that... View Details
- 01 Mar 2008
- News
Avoiding a Succession Crisis
CEO about as tough as it ever has been. Companies need world-class efficiency, constant innovation, and a customer orientation. This requires a group of talented, dedicated people working as a team across business units and country... View Details
- 01 Jun 2018
- News
Ask the Expert: Star Search
engaging with this prospect cohort the same way that we think about engaging with our customers. There is also some interesting work happening in process improvement for recruitment. That includes innovations aimed at scheduling, which is... View Details
Keywords: Dan Morrell
- 01 Apr 1996
- News
"Foundations" Paves the Way for Entering MBAs
assigned a function in production, research and development, sales and marketing, or administration. In a day-and-a-half of real time - comprising twenty-minute action rounds, planning rounds, and instruction on specific topics such as mapping process flows,... View Details
- 31 Jan 2018
- Blog Post
Tiffany Nida’s Amazon Journey: “I Continue to Grow Because They Keep Giving Me Responsibility.”
opportunity,” says Tiffany. “It’s another start-up business in a space I love, where technology interacts with physical processes. We get to define the customer experience end-to-end. I can work globally to launch something big and... View Details
Keywords: Technology
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
remote surveillance of the performance of these products. Predictive analysis applied to humans is now one of the hottest concepts to come along. It is being made possible by a system of customer loyalty programs, big data, and cloud... View Details
Keywords: by James Heskett
- Web
From the Chief Financial Officer | Annual Report 2024
imperative, DTx aims to enhance educational experiences, extend the School’s global reach, and identify new revenue-generating opportunities. In addition, the Institute for Business in Global Society (BiGS) welcomed to campus its second View Details
- 25 Aug 2022
- News
Open Market
efficiently, accelerating the business model, and building the leadership team.” Howard started at the mobile brokerage company Robinhood in 2019. Tapped to help it scale and manage its operations teams, she is responsible for everything from brokerage and crypto... View Details
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
- Web
Program Policies - HBS Online
the required deadlines. This helps ensure your cohort proceeds through the course at a similar pace and can take full advantage of social learning opportunities. A module is composed of a series of elements, such as faculty videos,... View Details
- 23 Jan 2018
- First Look
First Look at New Research and Ideas, January 23, 2018
cohort that had previously eluded JPMorgan Chase and its competitors. With the one-year anniversary of the launch approaching, managers are focused on retaining customers attracted by a one-time signup bonus... View Details
Keywords: Sean Silverthorne
- 01 Jun 2018
- News
Up by the Roots
coupled with an established venture capital community and a vast pool of potential customers in the form of major financial firms hungry for fresh tech. “Large financial institutions are technology companies that happen to move money,”... View Details
- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and building commercial muscle”... View Details
Keywords: Susan Young