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Show Results For
- All HBS Web
(6,431)
- People (3)
- News (1,235)
- Research (4,139)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,867)
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- 23 Jan 2020
- News
Digital Transformation’s Emerging Effect on Customer Expectations
- 01 Apr 2024
- News
Navigating the Mood of Customers Weary of Price Hikes
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- 05 Jun 2019
- News
When Customers Want to See the Human Behind the Product
- 15 Dec 2018
- News
The math wizard who became a customer loyalty scheme guru
- 01 Mar 2019
- News
Required Reading: The Keys for Unlocking the Customer Value Chain
- 22 Feb 2011
- News
Why Your Best Customers Might be First to Flee
- 23 Mar 2023
- News
Should You Share AI-Driven Customer Insights with Your Customers?
- 06 Jan 2021
- News
Blockchain Is Changing How Companies Can Engage with Customers
Keywords: Blockchain
- 26 Sep 2017
- News
The Industry That Treats Its Customers Worse Than Any Other
- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
technology-enabled heated winter boots for women, says the course helped her venture gain traction with customers at a very early stage. “The course was very tactical,” Lefkowitz explains. “My team worked on a Kickstarter campaign that... View Details
- 29 Mar 2010
- News
Do you really know who your customer is?
- 24 Sep 2024
- News
Artificial Intelligence Disclosures Are Key to Customer Trust
- 19 Feb 2019
- News
Avoid disruption and create new value for customers
- 01 Nov 2022
- News
Let's Protect Our Frontline Workers from Rude Customers
- 30 Jul 2021
- News
What’s the Right Customer Experience for Your Brand?
- 09 May 2012
- News