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Publications

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  • All HBS Web  (866)
    • People  (4)
    • News  (196)
    • Research  (485)
    • Multimedia  (2)
  • Faculty Publications  (99)

Show Results For

  • All HBS Web  (866)
    • People  (4)
    • News  (196)
    • Research  (485)
    • Multimedia  (2)
  • Faculty Publications  (99)
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  • 15 May 2018
  • News

Spreading the Safety Net

paid sick leave and the flexibility to work from home, or even abroad. Our hourly employees, working in Rent the Runway’s warehouse, on the customer service team and in our retail stores, had to face life events like caring for a newborn,... View Details
  • 01 Dec 2014
  • News

Faculty Q&A: The New Brand Manager: You

change, the Tropicana packaging change—that initially generated a lot of negative feedback from consumers. But actually, this criticism could be construed as a positive. When consumers rebel against some kind of change in their brands, it... View Details
Keywords: April White
  • 14 Mar 2019
  • News

The Merchant of Osaka

sound like a throwback way of delivering care, but paired with a few critical 21st-century upgrades—technology-enabled efficiency and patient-centered design—this community-based care model may represent one... View Details
Keywords: Health, Social Assistance
  • 01 Dec 2003
  • News

Fall Reunions

present. “You are a great and critical part of the community that I care about deeply,” said Clark. “Thank you for the lives you lead and for what you do in your communities, for your families, and in your... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 06 Sep 2016
  • News

Connecting Past and Present

eastern European country. Funded exclusively by donations and with an army of volunteers, the online database can help find family ancestry dating back more than 200 years. It is also a critical resource in connecting people with... View Details
  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 09 Apr 2025
  • News

The Working Parent Revolution

expectations of employees, how companies are reacting to this push, and what the future of family care might look like. READ MORE April White: Stephen, you've been CEO of Bright Horizons for the last seven years, but I know you've also... View Details
  • 28 Apr 2021
  • News

Michael Collins, ‘Third Man’ of the Moon Landing, Dies at 90

Courtesy NASA Courtesy NASA Michael Collins (AMP 69, 1974), pilot of the historic 1969 Apollo 11 voyage, died this week in Florida. Collins played a critical support role on that mission as his crewmates Neil Armstrong and Buzz Aldrin... View Details
Keywords: Space Research and Technology; Government
  • 13 Nov 2020
  • News

Faculty Focus Their Research on COVID-19 Issues

practiced; what it means to be a “health care provider” needs to expand to include caregivers without advanced clinical degrees; and the United States needs a new health insurance model. Huckman concludes, “It is View Details
  • 01 Mar 2009
  • News

Model Patient

health-care system is in critical condition: The cost of U.S. health care not only hampers its citizens’ well-being and the country’s ability to compete globally, but it also draws funding away from other... View Details
Keywords: Garry Emmons; Health, Social Assistance
  • 01 Dec 2017
  • News

A Safer—and Speedier—Way to Name Your Startup

image by Edmon de Haro So you have an idea for a new business, product, or service. What are you going to call it? As any cash-strapped entrepreneur, product manager, or “creative” will tell you, that decision can be critical when it... View Details
Keywords: Julia Hanna
  • 01 Mar 2005
  • News

Facing Ambiguity

video interviews and audio reenactments of meetings that take them from the shuttle’s launch to Day 8. On that day, a critical Mission Management Team (MMT) meeting determined that foam strikes that had occurred during the shuttle’s... View Details
Keywords: Julia Hanna; Space Research and Technology; Government
  • 01 Jun 2012
  • News

What Industrial Policy?

"Taxation, meet Representation." Following up on his pledge to provide greater support for manufacturing, President Obama has announced a proposal to cut the effective tax rate for manufacturers to 25 percent. A number of economists howled against this so-called... View Details
Keywords: Gary P. Pisano; Agriculture; Construction of Buildings; Construction; Colleges, Universities, and Professional Schools; Educational Services; Funds, Trusts, and Other Financial Vehicles; Finance; Health, Social Assistance; Manufacturing
  • 04 Sep 2019
  • News

Advancing Diagnostics that Can Save Lives

facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and building commercial muscle”... View Details
Keywords: Susan Young
  • 19 Sep 2016
  • News

A Fresh Approach to Urban Farming

solving a critical need in Singapore. “HBS was centered on leadership and making a difference around a problem that you really cared about, and for me that problem was food security. For the last 10 years... View Details
  • 01 Mar 2009
  • News

Alumni Books

how to become one of the winning companies: how to attack competitors’ lock-ins, make their success formulas obsolete, and create the space needed to invent formulas for success. He shows how disrupting your company is critical to reaping... View Details
Keywords: Publishing Industries (except Internet); Information
  • 14 Nov 2019
  • News

Keeping Red Lobster Fresh

First of all, from the from the business perspective, again, our vision is to be where the world goes for seafood now and for generations. To be true, we have to take great care of the oceans and in fact, so we have to do the right thing.... View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 01 Jun 2009
  • News

Entrepreneur’s Rwandan Start-Up Gets HBS Support

employees. “It is an honor to be Harvard Business School’s first Social Entrepreneurship Fellow,” Scharpf says. “These resources will help SHE succeed during this critical phase of our pilot rollout.” The Social Enterprise Fellowship will... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance
  • 01 Jun 2005
  • News

When No News Isn’t Good News

do a good job and that you care about your role in the organization’s success. Try to weigh positive and critical feedback evenly. It’s human nature to focus on criticism while... View Details
Keywords: Deborah Blagg; career consulting; career advice
  • 06 Dec 2021
  • News

What's the Word?

few pennies to that dollar. Lack of social supports, such as child care and paid sick leave, is another ever-present issue the pandemic laid bare. It could explain why some women have elected to leave the workforce altogether: “Women have... View Details
Keywords: Julia Hanna; illustrations by Martha Rich; Manufacturing; Finance; News, Library, Internet, and Other Services; Information
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