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- All HBS Web (316)
- Faculty Publications (16)
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- 08 Jun 2010
- First Look
First Look: June 8
within three years it had four million active customers. This success prompted line-of-business managers to request that Jen and Doug include more functionality in the bank's mobile app that was specific to... View Details
Keywords: Martha Lagace
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
a traditional business—the gym—into an $8 billion digital offering that pulled in more than $700 million in revenue during the last fiscal year. Foley credits the magic of today’s technology, including software, data, View Details
Keywords: by Dina Gerdeman
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
- 18 Oct 2011
- First Look
First Look: October 18
Campbell, Asís Martínez Jerez, and Peter Tufano Publication:Journal of Banking and Finance (forthcoming) Abstract Using a new database, we document the factors that relate to... View Details
Keywords: Sean Silverthorne
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
learned that its 20 percent interest rate was higher than average and that the card didn’t provide travel insurance. [div class=infogram-embed data-id=_/prRmhGSXiSbMwOabP4CL][/div] After qualified customers View Details
Keywords: by Danielle Kost
- 03 Jan 2017
- First Look
January 3, 2017
mainly as “last resorts” relevant only in case of impasse or “if the other side is more powerful.” While savvy negotiators and analysts generally avoid these pitfalls, the less sophisticated can go astray. Robust correctives to these... View Details
Keywords: Carmen Nobel
- 21 Apr 2015
- First Look
First Look: April 21
productivity and employment. There are few significant differences between industries with limited and high private equity activity. It is hard to find support for claims that economic View Details
Keywords: Carmen Nobel & Sean Silverthorne
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
discussion around one’s relationship with money. Most adults have very different perspectives on money and typically this is rooted in deep family or personal experiences, sometimes starting in early childhood. A parent losing a job,... View Details
Keywords: by Julia Austin
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
long-standing feature of economics. The theoretical arguments focused traditionally on the ability to exploit gains from trade, essentially leading to higher productivity by exploiting comparative advantages. Over time, arguments related... View Details
Keywords: by Christian Ketels
- 29 Nov 2017
- Research & Ideas
How to Succeed in Business (According to a 15th Century Trade Merchant)
education inadequate, ill-organised, arbitrary and useless,” he wrote in the book’s opening pages. “...[I]t pained me that this useful and necessary activity [trade] had fallen... View Details
Keywords: by Julia Hanna
- 15 Dec 2015
- First Look
December 15, 2015
with direct incentives for CSR is an effective tool to increase firm social performance. The findings provide evidence identifying corporate governance as a determinant of managerial incentives for social performance and suggest that CSR... View Details
Keywords: Carmen Nobel
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
and how likely each outcome is, conveying richer information related to business decisions. Its use is on the rise, but businesses are still learning how best to leverage it. Examples of this technique are... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
differences in interest rates across the banks. Careful probing through interviews indicated that many customers defected because they were irritated by the fact that they had been aggressively solicited for a bank-provided credit card,... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 20 Dec 2016
- First Look
December 20, 2016
group behavior or evolutionary processes and can uniquely reveal non-linear dynamics and emergence—the process whereby local interactions aggregate into often surprising collective phenomena, such as spatial... View Details
Keywords: Carmen Nobel
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
the individual work activities that create intermediate products, services, and information. In essence then, the people who work in an organization that produces something are... View Details
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
every time you saw him there was that unquenchable curiosity. Chandler's curiosity was a force of nature, and it didn't stop. When I last spoke to him he was going great guns on his next project. My sense was that Al took his measure of... View Details
Keywords: by Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
small open economy, final goods production is carried out by foreign and domestic firms, which compete for skilled labor, unskilled labor, and intermediate products. To operate... View Details
Keywords: Sean Silverthorne
- 11 Jun 2013
- First Look
First Look: June 11
residential mortgages. This expansion was itself fueled by the development of non-bank credit intermediation (or "shadow banking"). Whether the growth of the financial sector has been socially... View Details
Keywords: Carmen Nobel
- 16 Aug 2016
- First Look
August 16, 2016
activities of a large cohort of physician-MBAs by gathering information on 206 physician graduates from the Harvard Business School MBA program who obtained their degrees between 1941 and 2014. Key outcome... View Details
Keywords: Sean Silverthorne
- 18 Mar 2008
- First Look
First Look: March 18, 2008
Working PapersWhere Does It Go? Spending by the Financially Constrained Authors:Shawn A. Cole, John Thompson, and Peter Tufano Abstract In this paper, we analyze the spending decisions of over 1.5 million Americans who vary in their... View Details
Keywords: Martha Lagace