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Show Results For
- All HBS Web
(129)
- News (34)
- Research (85)
- Multimedia (1)
- Faculty Publications (25)
- 01 Oct 1996
- News
Uhlmann Award Winners Focus on French Retailer
(Belarus), all members of the MBA Class of 1996 and students in Professor Ray A. Goldberg's Agribusiness Management Research elective, conducted a study of Carrefour, the French mass-market food retailing giant. Founded in 1959 by two French retailers, Carrefour... View Details
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
tech incubator, Store No. 8. “I love the early stages of businesses,” Fleiss told the New York Observer. “I think it’s where I’m my best self and where I have the most value.” This time around, Fleiss has the infrastructure and resources... View Details
- 12 Jul 2021
- News
Your Fullest Self
to hide. She began wearing wigs and extensions for the convenience and versatility they offered, not as a necessity. That experience was the seed for what inspired her to leave a secure position at Shell and launch Upgrade, an online... View Details
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
source of competitive advantage. Field's brand was built on the appealing, elegant, retail experience or encounter in a department store defined by quality goods that have Field's name on them.—Nancy F. Koehn How did he do that? He did it... View Details
Keywords: by Martha Lagace
- 05 Apr 2018
- News
50 Years After King
April 4, 1968, when King was assassinated, and one of four black girls from a class of 100 in Washington, DC. In the days that followed, while standing outside a Rhode Island Avenue convenience store waiting... View Details
- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
questions on the business problems that affect entrepreneurs. “They can share insights about customer trends and help find workers to hire,” says Kerr. “They can say, ‘My convenience store is over here, and... View Details
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
Convenience Stores (A) Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention... View Details
Keywords: Sean Silverthorne
- 01 Apr 1997
- News
Manager's Notebook
customer information. But now, conveniences such as Web browsers and "smart cards" (which today are used to store electronic money in several European markets and, in the future, could record an individual's... View Details
Keywords: Judith Ross
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
habits as well, such as a growing preference for sharing items rather than owning them, and encouraging "showrooming" where shoppers visit stores only to test products—then buy them more cheaply online. The user benefits from lower cost,... View Details
Keywords: by Michael Blanding
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
The new book Retail Revolution: Will Your Brick-and-Mortar Store Survive? argues that traditional store-front retailing is at an inflection point, under tremendous pressure from ecommerce and the changing wants and needs of a new... View Details
- 01 Jun 2017
- News
Streamlining the Supermarket
order-fulfillment process at Amazon, which acquired the company for $775 million in 2012. Aguerrevere, who had founded a small-format grocery store chain in his native Venezuela, discussed the talk with Max Pedró (MBA 2002), his close... View Details
Keywords: Francis Storrs
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
new product lines. The new retail stores could be located in space contiguous to existing Sport-Man stores to make for convenient cross selling opportunities with existing... View Details
- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
Do you sometimes get the feeling that Internet portals, search pages, social networks, e-commerce, and other Web sites are not necessarily designed in order to maximize user convenience and benefits? We do, too. Why—you might ask? For a... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
Massachusetts that works with growers, supermarkets, manufacturers, and other suppliers who donate or offer special buying opportunities for their excess food. The store then sells the food at significantly reduced prices from what is... View Details
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
at Store24 To what extent do Balanced Scorecards provide useful information for testing and validating an organization's strategy? Analyzing Balanced Scorecard data from Store24—a privately held convenience View Details
- 01 Oct 1997
- News
William K.L. Fung
earned a Ph.D. in economics at Harvard in 1971, Fung has built Li & Fung into a multinational trading and retailing company with 36 offices in 20 countries and an annual turnover of more than $1.6 billion. In Hong Kong, where Li & Fung operates Toys 'R' Us and Circle K... View Details
Keywords: Alejandro Reyes
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
surprising that many retailers have adopted loyalty programs as a convenient mechanism of meaningful differentiation. Ultimately, loyalty programs should offer incentives for shoppers to reduce their store... View Details
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
others, which is much more difficult to do in developed nations." Starbucks met that challenge by creating a "third place" for the customer between home and office, increasing the size of its stores and adding enticements such as soft... View Details
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
at least seven different store formats, from convenient Tesco Express outlets at one end of the spectrum to full assortment hypermarkets at the other. But, within all its stores, Tesco implements the same... View Details
- Web
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