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  • 08 Sep 2020
  • News

Creating More Resilient Supply Chains

  • February 2012 (Revised January 2013)
  • Case

The New York Times Paywall

By: Vineet Kumar, Bharat Anand, Sunil Gupta and Felix Oberholzer-Gee
On March 28, 2011, The New York Times website became a restricted site where most of the content was protected behind a "paywall." Users who exceeded the limit of 20 free articles per month were required to pay for either a digital or print subscription. The newspaper... View Details
Keywords: Newspapers; Strategy; Journalism and News Industry; Publishing Industry
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  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

updated. “The outcome that I would like to see is having more of an integrated approach,” she says. “They’re definitely complementary resources to inform and protect consumers from poor-quality service.” You... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

    Dennis A. Yao

    Dennis Yao is the Lawrence E. Fouraker Professor of Business Administration and Chair of the Doctoral Programs at Harvard Business School. He joined the faculty in 2004 after having been at the Wharton School, University of Pennsylvania. From 1991-1994 he served as... View Details

    Keywords: automotive; defense; federal government; high technology
    • June 2019
    • Article

    Debt Traps? Market Vendors and Moneylender Debt in India and the Philippines

    By: Dean Karlan, Sendhil Mullainathan and Benjamin Roth
    A debt trap occurs when someone takes on a high-interest rate loan and is barely able to pay back the interest, and thus perpetually finds themselves in debt (often by refinancing). Studying such practices is important for understanding financial decision-making of... View Details
    Keywords: Borrowing and Debt; Household; Personal Finance; Decision Making; Behavior; India; Philippines
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    • 21 Nov 2022
    • Research & Ideas

    Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

    are incurring the overdraft fees and low [savings] balances.” Growth in BNPL—whose providers don’t face the strict financial regulations that banks do—drew the attention of the Consumer Financial Protection... View Details
    Keywords: by Rachel Layne; Retail; Financial Services; Technology
    • 01 Jul 2009
    • Working Paper Summaries

    File-Sharing and Copyright

    Keywords: by Felix Oberholzer-Gee & Koleman Strumpf; Technology; Entertainment & Recreation
    • Article

    Soul and Machine (Learning)

    By: Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu and Hema Yoganarasimhan
    Machine learning is bringing us self-driving cars, medical diagnoses, and language translation, but how can machine learning help marketers improve marketing decisions? Machine learning models predict extremely well, are scalable to “big data,” and are a natural fit to... View Details
    Keywords: Machine Learning; Marketing Applications; Knowledge; Technological Innovation; Core Relationships; Marketing; Applications and Software
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    • 23 Sep 2008
    • First Look

    First Look: September 23, 2008

    past five years, I have uncovered hundreds of online advertising scams defrauding thousands of users—not to mention all the web's top merchants. This chapter summarizes some of what I've found—and what users and advertisers can do to View Details
    Keywords: Martha Lagace
    • Article

    Efficiencies and Regulatory Shortcuts: How Should We Regulate Companies like Airbnb and Uber?

    By: Benjamin Edelman and Damien Geradin
    New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and consumers to transact with relative ease and increased trust. These platforms provide notable benefits including reducing... View Details
    Keywords: Platforms; Regulation; Sharing Economy; Uber; Airbnb; Universal Service; Insurance; Market Platforms; Service Delivery; Software; Service Industry
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    • 02 Mar 2007
    • What Do You Think?

    What Is the Government’s Role in US Health Care?

    avoidance on the part of physicians, a litigious society, and inadequate protection from it for physicians (Rowland Freeman), "defensive" medicine leading to unnecessary tests and treatments, an insurance system that is costly and... View Details
    Keywords: by Jim Heskett; Health
    • 2012
    • Article

    Wider dem sauren Mund. Beiersdorfs U.S.-Geschaeft mit der Zahnpastamarke Pebeco

    By: G. Jones and Christina Lubinski
    This article examines the growth and ultimate demise of the toothpaste brand Pebeco, which was created by the German personal care company Beiersdorf in 1903. The brand was an enormous international success, becoming for a time the largest toothpaste brand in the... View Details
    Keywords: Growth and Development; Market Entry and Exit; Problems and Challenges; Marketing Strategy; Markets; Change; Customers; Social Psychology; Science; Brands and Branding; Competitive Strategy; Consumer Products Industry; United States; Germany
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    • Research Summary

    The Political Power of Weak Interests

    By: Gunnar Trumbull

    One of the most broadly accepted theoretical claims of public policy is the proposal that interests shared by a large set of actors tend to be under-represented in public policy. From Mancur Olson to George Stigler to James Q. Wilson, our most influential theorists... View Details

    • 30 Apr 2001
    • Research & Ideas

    Big Companies, Big Opportunities—Big Questions

    Domingo, managing director of O&V Associates, said established Latin American companies face a situation in which their markets are no longer protected by national interests and suddenly face competition on all sides. Andres Obregon... View Details
    Keywords: by Julie Jette
    • 27 Aug 2013
    • First Look

    First Look: August 27

    effect of connections is present both for authors who began writing for a media outlet before and after the book release. We then investigate other determinants of expert reviews. Relative to consumer reviews, we find that professional... View Details
    Keywords: Sean Silverthorne
    • 17 Aug 2021
    • Research & Ideas

    Can Autonomous Vehicles Drive with Common Sense?

    Consider, for example, the outrage Mercedes caused five years ago when, in an effort to allay the fears of its drivers, it announced that its AVs would be programmed to protect the lives of their occupants, even if it meant sacrificing... View Details
    Keywords: by Michael Blanding; Auto
    • 18 Jun 2019
    • News

    How to Scandal-Proof Your Company

      Strength in Numbers: The Political Power of Weak Interests

      Many consumers feel powerless in the face of big industry’s interests. And the dominant view of economic regulators (influenced by Mancur Olson’s book The Logic of Collective Action, published in 1965) agrees with them. According to this... View Details

      • 07 Oct 2008
      • Working Paper Summaries

      Securing Online Advertising: Rustlers and Sheriffs in the New Wild West

      Keywords: by Benjamin G. Edelman; Advertising
      • 22 Feb 2016
      • Research & Ideas

      The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

      California pharmacist and drugstore owner who balked at the price-slashing practices of chain store competitors and spearheaded a local price-control movement to protect her own bottom line—a crusade that would ultimately gain such... View Details
      Keywords: by Dina Gerdeman; Retail; Health; Legal Services