Consensual Assessment Technique - Publications - Faculty & Research

November 2003 (Revised August 2005)
Case

First Commonwealth Financial Corporation

First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also... View Details

Keywords: Balanced Scorecard; Corporate Strategy; Customers; Corporate Governance; Governing and Advisory Boards; Customer Relationship Management; Executive Compensation; Financial Services Industry; Banking Industry; Pennsylvania

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1989
Article

The Creative Environment Scales: The Work Environment Inventory

By: T. M. Amabile and N. Gryskiewicz

The Creative Environment Scales Work Environment Inventory (WEI) is a new paper-and-pencil instrument designed to assess stimulants and obstacles to creativity in the work environment. Unlike many instruments that are designed as comprehensive descriptions of the work... View Details

Keywords: Creativity; Innovation and Invention; Working Conditions; Management Analysis, Tools, and Techniques

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09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

the assistance of ChatGPT) Throughout 2023, we dedicated considerable effort to assessing whether the recent strides in generative AI were mere fads or indicative of a transformative future. This period was marked by extensive... View Details

Keywords: by Rachel Layne; Information Technology

06 Feb 2007
First Look

First Look: February 6, 2007

by forming collaborative agreements with John Maynard Keynes, Lucien March, Corrado Gini, and other prominent economists of the time. Through these contacts, the Harvard method influenced the evolution of forecasting techniques in several... View Details

Keywords: Martha Lagace

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference”). Therapy techniques such as radical acceptance similarly emphasize the point of letting go of desires and beliefs about... View Details

Keywords: by Boris Groysberg and Robin Abrahams

Web

Marketing - Faculty & Research

twenty-six year old Brazilian fashion brand had recently put down roots in the U.S. The brand, known for its bold, colorful, nature-inspired tropical prints, was testing the waters in Europe to assess if and how the brand should further... View Details

27 Jun 2005
Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

organization to pursue the direction. This is appropriate because managerial techniques are being spread fast by imitation, adoption, and MBA education. Administrative techniques were generalized around the... View Details

Keywords: by D. Quinn Mills

Web

Behavioral Finance & Financial Stability

use of alternative data to assess borrowers’ creditworthiness result in broader credit access? Using administrative data provided by a major fintech platform, the authors find that, compared to actual outcomes of the fintech platform’s... View Details

21 May 2013
First Look

First Look: May 21

framework. The first layer assesses the relative importance of skilled labor, suppliers, and knowledge spillovers. The second layer considers whether firms can benefit from geographic concentration without co-locating. The final layer... View Details

Keywords: Sean Silverthorne

Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

introduced Time-Driven Activity-Based Costing (TDABC) to health care. In this unique approach, costing is approached from the bottom up looking at exactly what happens to a patient in the course of their treatment and develops accurate View Details

01 Feb 2011
First Look

First Look: Feb. 1

PublicationsRepublic of China at 60-An International Assessment Author:William C. Kirby Publication:Harvard University Asia Center, forthcoming An abstract is unavailable at this time. Publisher's Link:... View Details

04 Jan 2012
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First Look: January 4

variety of important domains, from education and business to law and societal discourse. An emerging research literature has revealed the many ways in which colorblindness shapes individual, group, and institutional efforts to handle issues of diversity. We offer an... View Details

Keywords: Carmen Nobel

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

Web

Finance - Faculty & Research

represent customer states, these data often contain noise or irrelevant information, obscuring the true customer states. Second, existing state construction techniques focus primarily on summarizing characteristics related to short-term... View Details

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

overlook our most powerful tool for effecting change: our own thoughts. Through a variety of exercises called Think Keys, Zaltman guides the reader through the mind’s most important unconscious and conscious dynamics. Zaltman has used these View Details

Keywords: Dina Gerdeman

24 Jan 2012
First Look

First Look: Jan. 24

Abstract We examine the effect of mandatory International Financial Reporting Standards (IFRS) adoption on firms' information environment. We find that after mandatory IFRS adoption, consensus forecast errors decrease for firms that... View Details

Keywords: Sean Silverthorne

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

disappearing when you consider about Apple Pay. Amazon is competing with pharmacy businesses now. So what defines industry membership of a company? And where does an industry start and where does it end? Parallel to all these is our capacity to understand and use... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

rebooking). JFK, which frequently experiences weather delays, is also a significant hub for JetBlue. Evaluating The Response In the second part of the class, Huckman and the students assess JetBlue's response to the situation. "This... View Details

Keywords: by Julia Hanna; Air Transportation

Web

Business Fundamentals Course - CORe | HBS Online

exam Self-Paced with regular deadlines This course earns you a Credential of Readiness from HBS Online. What you earn . Overview Syllabus Enrollment Stories FAQs Apply Now Key Concepts Analyze and interpret data to inform business decisions Implement analytical View Details

January – February 2011
Article

Are You a Good Boss-Or a Great One?

By: Linda A. Hill and Kent Lineback

Private moments of doubt and fear come even to managers who have spent years on the job. Any number of events can trigger them: an initiative is going poorly; you get a lukewarm performance review; your new assignment is daunting. HBS professor Linda Hill and executive... View Details

Keywords: Leadership; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Personal Development and Career; Groups and Teams; Power and Influence; Social and Collaborative Networks

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