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  • November 2003 (Revised August 2005)
  • Case

First Commonwealth Financial Corporation

By: Robert S. Kaplan
First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also... View Details
Keywords: Balanced Scorecard; Corporate Strategy; Customers; Corporate Governance; Governing and Advisory Boards; Customer Relationship Management; Executive Compensation; Financial Services Industry; Banking Industry; Pennsylvania
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  • 1989
  • Article

The Creative Environment Scales: The Work Environment Inventory

By: T. M. Amabile and N. Gryskiewicz
The Creative Environment Scales Work Environment Inventory (WEI) is a new paper-and-pencil instrument designed to assess stimulants and obstacles to creativity in the work environment. Unlike many instruments that are designed as comprehensive descriptions of the work... View Details
Keywords: Creativity; Innovation and Invention; Working Conditions; Management Analysis, Tools, and Techniques
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  • 09 Jan 2024
  • In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

the assistance of ChatGPT) Throughout 2023, we dedicated considerable effort to assessing whether the recent strides in generative AI were mere fads or indicative of a transformative future. This period was marked by extensive... View Details
Keywords: by Rachel Layne; Information Technology
  • 06 Feb 2007
  • First Look

First Look: February 6, 2007

by forming collaborative agreements with John Maynard Keynes, Lucien March, Corrado Gini, and other prominent economists of the time. Through these contacts, the Harvard method influenced the evolution of forecasting techniques in several... View Details
Keywords: Martha Lagace
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference”). Therapy techniques such as radical acceptance similarly emphasize the point of letting go of desires and beliefs about... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 21 May 2013
  • First Look

First Look: May 21

framework. The first layer assesses the relative importance of skilled labor, suppliers, and knowledge spillovers. The second layer considers whether firms can benefit from geographic concentration without co-locating. The final layer... View Details
Keywords: Sean Silverthorne
  • Web

Behavioral Finance & Financial Stability

use of alternative data to assess borrowers’ creditworthiness result in broader credit access? Using administrative data provided by a major fintech platform, the authors find that, compared to actual outcomes of the fintech platform’s... View Details
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

overlook our most powerful tool for effecting change: our own thoughts. Through a variety of exercises called Think Keys, Zaltman guides the reader through the mind’s most important unconscious and conscious dynamics. Zaltman has used these View Details
Keywords: Dina Gerdeman
  • 27 Jun 2005
  • Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

organization to pursue the direction. This is appropriate because managerial techniques are being spread fast by imitation, adoption, and MBA education. Administrative techniques were generalized around the... View Details
Keywords: by D. Quinn Mills
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

  PublicationsRepublic of China at 60-An International Assessment Author:William C. Kirby Publication:Harvard University Asia Center, forthcoming An abstract is unavailable at this time. Publisher's Link:... View Details
  • 04 Jan 2012
  • First Look

First Look: January 4

variety of important domains, from education and business to law and societal discourse. An emerging research literature has revealed the many ways in which colorblindness shapes individual, group, and institutional efforts to handle issues of diversity. We offer an... View Details
Keywords: Carmen Nobel
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

introduced Time-Driven Activity-Based Costing (TDABC) to health care. In this unique approach, costing is approached from the bottom up looking at exactly what happens to a patient in the course of their treatment and develops accurate View Details
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

Abstract We examine the effect of mandatory International Financial Reporting Standards (IFRS) adoption on firms' information environment. We find that after mandatory IFRS adoption, consensus forecast errors decrease for firms that... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2023
  • Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

disappearing when you consider about Apple Pay. Amazon is competing with pharmacy businesses now. So what defines industry membership of a company? And where does an industry start and where does it end? Parallel to all these is our capacity to understand and use... View Details
Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail
  • January – February 2011
  • Article

Are You a Good Boss-Or a Great One?

By: Linda A. Hill and Kent Lineback
Private moments of doubt and fear come even to managers who have spent years on the job. Any number of events can trigger them: an initiative is going poorly; you get a lukewarm performance review; your new assignment is daunting. HBS professor Linda Hill and executive... View Details
Keywords: Leadership; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Personal Development and Career; Groups and Teams; Power and Influence; Social and Collaborative Networks
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  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

in self-confidence, assessments of others, and behavior in a cooperative game. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55101 forthcoming Management Science Effects of a Tournament Incentive Plan Incorporating... View Details
Keywords: Dina Gerdeman
  • 30 Nov 2021
  • In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details
Keywords: by Lynn Schenk and Dina Gerdeman
  • Web

2023 Reunion Presentations - Alumni

defense. We will use case studies from Miami, FL (flooding) and Sonoma, CA (wildfire) to illustrate techniques and best practices. Participants left with a toolkit to help assess the severity of exposures... View Details
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

rebooking). JFK, which frequently experiences weather delays, is also a significant hub for JetBlue. Evaluating The Response In the second part of the class, Huckman and the students assess JetBlue's response to the situation. "This... View Details
Keywords: by Julia Hanna; Air Transportation
  • Web

Entrepreneurship - Faculty & Research

accessible set of techniques is for anyone determined to turn a great idea into a solid success. Keywords: Entrepreneurship ; Business Startups ; Business Plan ; Growth and Development Strategy ; Business or Company Management Citation... View Details