Publications

Educators

12 Dec 2019
Research & Ideas

How to Turn Down the Boil on Group Conflict

Even as polarized political discussion appears to have frozen the possibility of compromise, new research suggests that divided sides can come together on many issues to make decisions. “Our research finds that inaccurate beliefs really drive behavior and contribute to... View Details

Keywords: by Michael Blanding

20 Feb 2014
News

Helping the Passive-Aggressive Executive

Keywords: conflict resolution; human behavior; management style

October 1987 (Revised December 1992)
Supplement

Atlas Copco (C): The Conflict Episode

By: V. Kasturi Rangan

Describes the company's response to further problems with a distributor. View Details

Keywords: Conflict Management

2005
Book

Negotiation, Decision Making, and Conflict Management

By: M. H. Bazerman

Keywords: Negotiation; Decision Making; Conflict and Resolution; Management

2009
Other Unpublished Work

Choice-based Measures of Conflict in Preferences

By: Katherine Baldiga and Jerry R. Green

We propose a family of measures of difference between ordinal preference relations. The difference between two preferences is the probability that they would disagree about the optimal choice from a random available set. It is in this sense that these measures are... View Details

Keywords: Decision Choices and Conditions; Measurement and Metrics; Mathematical Methods; Conflict of Interests; Welfare

2003
Class Lecture

The Danger of Silencing Conflict at Work

By: Leslie Perlow

Keywords: Conflict Management

1980
Chapter

Managing Communications and Conflict in Interpersonal Relationships

By: John J. Gabarro and Cyrus F. Gibson

Keywords: Interpersonal Communication; Conflict Management; Relationships

July 1995
Teaching Note

Managing Conflict in a Diverse Workplace TN

By: Mary C. Gentile and James I. Cash Jr.

Teaching Note for (9-395-090). View Details

Keywords: Management Style; Conflict Management; Spoken Communication; Employees; Culture; Diversity

December 26, 2018
Article

Why Family Businesses Need to Find the Right Level of Conflict

By: Josh Baron

Many families avoid conflict because it makes them uncomfortable. For families that own and manage businesses, this is a problem. Conflict avoidance leads people to avoid difficult–but necessary–conversations and decisions. Instead of avoiding conflict, the people who... View Details

Keywords: Management Skills; Conflict and Resolution; Family Business

December 2005
Article

Adaptation in Vertical Relationships: Beyond Incentive Conflict

By: Ranjay Gulati, P. Lawrence and P. Puranam

Keywords: Relationships; Motivation and Incentives; Conflict and Resolution

1978
Chapter

Conflict Between the Political and Private Sectors

By: Michael Jensen and William H. Meckling

Keywords: Public Sector; Private Sector; Conflict and Resolution

2012
Working Paper

Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency

By: Alvin J. Silk

What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number... View Details

Keywords: Advertising; Service Delivery; Competition; Conflict of Interests; Policy; Practice; Advertising Industry; United States

Read Now

12 Feb 2016
News

Creating Common Ground in Communities of Conflict

Photography by Gary Laufman “What do you want to be when you grow up?” Umaimah Mendhro (MBA 2009) was visiting her native Pakistan, working for a microfinance education nonprofit, when she was tasked with photographing students in a school. Peering through her camera... View Details

Keywords: Jill Radsken

January 2025
Case

Colbún’s Angostura Dam Project (A)

By: James K. Sebenius and Nicolas Andrade

The A case describes Colbún Chile’s plans for the Angostura dam in the Bío Bío River, a hydroelectric construction venture with major challenges given the region’s history of indigenous resistance. This context was especially unfavorable given the highly contentious... View Details

Keywords: Bargaining; Conflict Resolution; Dam; Stakeholder Analysis; Environmental Negotiation; Negotiation; Chile

Educators

February 1997
Background Note

Errors in Social Judgment: Implications for Negotiation and Conflict Resolution, Part 1

For the past quarter-century, the field of social cognition has documented a number of ways in which individuals and groups are prone to make characteristic errors when judging others. This note examines the ways in which these tendencies pose difficulties for... View Details

Keywords: Prejudice and Bias; Negotiation; Conflict and Resolution

Educators

February 1985
Article

Common and Conflicting Interests in Two-Sided Matching Markets

By: A. E. Roth

Keywords: Conflict of Interests; Markets

1985
Manual

Teacher's Manual for Revitalizing Businesses: Shareholder/Work Force Conflicts

By: W. E. Fruhan Jr.

Keywords: Business and Shareholder Relations; Employees; Conflict and Resolution; Books

February 2010
Article

Conflict of Interest and the Intrusion of Bias

By: Don A. Moore, Lloyd Tanlu and Max Bazerman

This paper presents evidence of performance persistence in entrepreneurship. We show that entrepreneurs with a track record of success are much more likely to succeed than first-time entrepreneurs and those who have previously failed. In particular, they exhibit... View Details

Keywords: Conflict of Interests; Prejudice and Bias; Performance; Entrepreneurship; Market Timing; Competency and Skills; Perception; Business Startups; Resource Allocation