Cisco - Publications - Faculty & Research

2009
Book

Reorganize for Resilience: Putting Customers at the Center of Your Organization

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer focused," but they don't deliver solutions to customers' thorniest problems. Why?... View Details

Keywords: Competency and Skills; Customer Focus and Relationships; Profit; Organizational Culture; Organizational Structure; Cooperation

Citation

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09 Feb 2011
Working Paper Summaries

Sustainable Cities: Oxymoron or the Shape of the Future?

Keywords: by Annissa Alusi, Robert G. Eccles, Amy C. Edmondson & Tiona Zuzul

Web

Great American Business Leaders of the 20th Century - Leadership

1985–2001 James E. Casey United Parcel Service, 1907–1962 Louis S. Cates Phelps-Dodge Company, 1930–1947 John T. Chambers Cisco Systems, 1994–Present Harry Chandler Los Angeles Times, 1917–1940 Roy D. Chapin Hudson Motor Company,... View Details

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

of.” The index ranks the 50 best companies along several dimensions, including promoting from within, career stability, and providing early experiences that allow employees to get better jobs with future employers. The top three firms overall were AT&T, American... View Details

Keywords: by Pamela Reynolds

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

opportunities that their previous employers may have failed in or overlooked. Imagine how the last year might have been for all of us if Eric Yuan—formerly an executive at Cisco WebEx—was unable to go on to launch Zoom Video... View Details

Keywords: by Kristen Senz; Technology

25 Aug 2014
News

Ashraf M. Dahod, MBA 1981

Applitek 1988 Cofounds Sigma Network Systems 1991 Founds Nu-Link, Inc. 1996 Cofounds NetCore Systems 2000 Cofounds Starent Networks 2007 Starent Networks IPO 2009 Cisco buys Starent Networks 2012 Cofounds Altiostar Networks Cofounder,... View Details

Keywords: Susan Young

Web

CSV in Practice - Institute For Strategy And Competitiveness

Business Environment Cisco has trained 4 million young people from 165 countries in ICT skills through its Networking Academy. 70% of graduates have attained a new job, or a better job at their existing employer. The Networking Academy... View Details

01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

hybrid—version that gained acceptance (at least for coders) in tech companies like Cisco Systems and Sun Microsystems 30 years ago. The pandemic surge in work-from-home has morphed in some organizations into hybrid work strategies that... View Details

Keywords: by James Heskett

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

and web-enabled video chat (which help to mimic in-person communication). Global computer networking giant Cisco Systems, for example, uses its own TelePresence videoconferencing technology to simulate in-person meetings among its... View Details

Keywords: by Carmen Nobel

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

build market position quickly in response to shortening product life cycles. As John Chambers, Cisco's president and CEO, says, "If you don't have the resources to develop a component or product within six months, you must buy what you need or miss the... View Details

Keywords: by Joseph L. Bower

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

firm calls an industry "unprofitable" while another firm calls that market "important," asymmetries are at work. For example, in the 1990s, Cisco raced to capture more of the networking equipment market while IBM... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

John T. Chambers

Chambers grew Cisco from a company with $1.2 billion in sales to $10 billion in sales by 1998. Chambers has grown Cisco through both acquisitions and internal development. He capitalized on the... View Details

Keywords: Computers & Electronics

17 Jun 2014
First Look

First Look: June 17

Purchase this case: http://hbr.org/product/arcos-dorados-how-to-lead-and-from-where/an/114059-PDF-ENG Harvard Business School Case 714-475 Social Strategy at Cisco Systems In April 2013, Jeanne Beliveau-Dunn, vice president and general... View Details

Keywords: Sean Silverthorne

08 Jan 2001
What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

the words of my colleague Tom Eisenmann, the "get big fast" strategy by focusing on core activities while doing the rest by partnering with others, including competitors. A large, successful firm such as Cisco Systems has used... View Details

Keywords: by James Heskett

19 Jan 2016
News

Electric Avenues

more quickly,” says Fitzgerald. Bringing Cities to Their Senses When Barcelona officials came to Cisco four years ago looking for ways to trim the city’s budget, one of the first questions from Arvind Satyam (PLDA 9, 2011), managing... View Details

Keywords: Dan Morrell

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

organizations are taking advantage of "e-commerce," an entirely new distribution channel. EE: Can you give some examples of these cases? Nolan: We've recently put together a series of cases on Cisco Systems, Inc., perhaps the... View Details

Keywords: by Staff

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

Cisco relies on three layers of customer data to inform its efforts to improve customer satisfaction: The overall satisfaction survey that customers fill out annually; interviews with targeted customer segments, follow-on surveys, and... View Details

Keywords: by Jean Ayers

01 Apr 1999
News

Short Takes

competitive edge. As one example of a winning strategy, Nolan cites Cisco Systems, a twelve-year-old company that makes routers for networks. In 1998, Cisco reached a market value exceeding $100 billion in... View Details

Keywords: Eileen K. McCluskey

09 Apr 2019
First Look

New Research and Ideas, April 9, 2019

Purchase this case:https://hbsp.harvard.edu/product/819024-PDF-ENG Harvard Business School Case 318-158 John Chambers, Cisco and China: Upgrading a Golden Shield This case examines the role of Cisco led by... View Details

Keywords: Dina Gerdeman

16 May 2005
Research & Ideas

Confronting the Reality of Web Services

these requires a combination of diligence and tough-mindedness. A couple of years ago Cisco called a halt to all new IT efforts and spent over eighteen months and $300 million to resolve exactly these kinds of dissimilarities within the... View Details

Keywords: by Sara Grant

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