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  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

managers think of customers, and introduce the idea that not all customers contribute equal value. Concrete examples illustrate the self-reinforcing nature of the connections between employee loyalty and customer loyalty; and between employee View Details
Keywords: by Sean Silverthorne
  • Web

Publications - Faculty & Research

; Satisfaction ; Work-Life Balance ; Happiness Citation Find at Harvard Read Now Purchase Related Perlow, Leslie A., Sari Mentser, and Salvatore J. Affinito. "How the Busiest People Find Joy." Harvard Business Review (July–August 2025):... View Details
  • 28 Aug 2023
  • Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

of respondents to a recent poll said they would prefer to do almost anything else, from watching paint dry, to a root canal, to a trip to the DMV. “Fewer and shorter meetings are one of the best ways we can improve time management for greater happiness.” Meetings can... View Details
Keywords: by Kristen Senz
  • 13 May 2014
  • First Look

First Look: May 13

services obtained in return, reduces general anti-tax sentiment, and holds satisfaction with tax payment stable despite increased compliance with tax dues. With tax noncompliance costing the U.S. government $385 billion annually,... View Details
Keywords: Sean Silverthorne
  • 28 Apr 2025
  • Blog Post

How to onboard recently graduated MBAs

For large numbers of Harvard Business School MBA graduates, the first post-degree position is not merely a return to the workforce, but a deliberate pivot toward a new ambition. “Many MBAs are switchers,” notes Kristin Brennan, HBS Career... View Details
Keywords: All Industries
  • November 19, 2019
  • Article

The Unexpected Benefits of Pursuing a Passion Outside of Work

By: Jon M. Jachimowicz, Joyce He and Julian Arango
We are often told to pursue work we’re passionate about. But, for many people, this simply isn’t feasible. Not every job affords the possibility of doing what you love. And people care deeply about many different things—not all of which will be how they want to earn a... View Details
Keywords: Passion; Work; Health; Welfare; Satisfaction
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 02 Apr 2024
    • What Do You Think?

    What's Enough to Make Us Happy?

    The result is measured in terms of outcomes that may be more or less than we expected, just as customer satisfaction is measured in terms of whether our expectations were met or exceeded. But how many of us take time out periodically to... View Details
    Keywords: by James Heskett
    • July 22, 2024
    • Article

    Why People Resist Retirement

    By: Teresa M. Amabile
    Research suggests making the decision to retire means grappling with three psychological issues. First, identity issues can loom large for any deeply engaged professional. Even a small step away from a career can make a person wonder who they are without it. Second,... View Details
    Keywords: Retirement; Identity; Leadership; Satisfaction; Relationships; Age
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    • May 2025
    • Case

    The Micro-Family Office: Aamir Rehman

    By: Lauren Cohen and Sophia Pan
    With a successful career and strong academic credentials, Aamir Rehman sought to design a life grounded in autonomy. For him, this meant serving on boards, continuing his professorship, and ensuring a secure and comfortable life for his family. While he didn’t possess... View Details
    Keywords: Family Office; Organization Design; Family And Friends; Family; Balance; Stability; Trends And Opportunities; Wealth Management; Family Business; Investment; Financial Strategy; Personal Finance; Investment Portfolio; Private Equity; Organizational Design; Family and Family Relationships; Happiness; Satisfaction; Balance and Stability; Human Capital; Compensation and Benefits; Economy; Trends; Business Model; New Jersey; United States
    Related
    • April 2025
    • Case

    Giving Up on a Passion: Elizabeth Rowe at the Boston Symphony Orchestra

    By: Jon M. Jachimowicz, Maisie Wiltshire-Gordon and Alexis Lefort
    For 20 years, Elizabeth Rowe was a world-renowned principal flutist with the Boston Symphony Orchestra. But in 2024, Rowe decided to leave her position to pursue a new full-time career as a leadership coach. At 50, Rowe was well under the typical retirement age, and,... View Details
    Keywords: Arts; Small Business; Social Media; Cost vs Benefits; Decision Choices and Conditions; Decisions; Learning; Music Entertainment; Values and Beliefs; Creativity; Happiness; Identity; Interests; Satisfaction; Motivation and Incentives; Prejudice and Bias; Reputation; Culture; Resignation and Termination; Personal Development and Career; Consulting Industry; Fine Arts Industry; Music Industry; United States
    Related
    • 20 Mar 2018
    • First Look

    First Look at New Research and Ideas, March 20, 2018

    women, three are African-American, and not one is an African-American woman. What’s going on? The authors studied the careers of the roughly 2,300 alumni of African descent who have graduated from Harvard Business School since its... View Details
    Keywords: Sean Silverthorne
    • 2025
    • Book

    Retiring: Creating a Life That Works for You

    By: Teresa M. Amabile, Lotte Bailyn, Marcy Crary, Douglas T. Hall and Kathy E. Kram
    Retirement, as a major life transition, can be both thrilling and challenging in unexpected ways. Written by acclaimed authors in the fields of business leadership, careers, and work, this book goes beyond the typical financial and health-related advice on retirement,... View Details
    Keywords: Retirement
    Related
    • 03 Oct 2023
    • Research Event

    Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

    first macro-nutrient in your happiness, which we talk about in the book because it's so important. By the way, she defined the scientific definition of happiness just now. Enjoyment plus satisfaction plus meaning or purpose. And and if... View Details
    Keywords: by HBS Staff
    • Web

    Organizational Behavior - Faculty & Research

    evolution of managerial careers in our society, managing diversity, and organizational design and change to meet evolving needs and expectations in a changing world. Recent Publications How the Busiest People Find Joy By: Leslie A. Perlow... View Details
    • 06 Jun 2011
    • Research & Ideas

    Why Leaders Lose Their Way

    highly successful in their respective fields and at the peak of their careers. This makes their behavior especially perplexing, raising questions about what caused them to lose their way: Why do leaders known for integrity and leadership engage in unethical activities?... View Details
    Keywords: by Bill George
    • 02 Jun 2022
    • Research & Ideas

    Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

    at all, they make a lot of mistakes. The biggest mistake that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an... View Details
    Keywords: by Dan Morrell
    • 06 Sep 2022
    • Research & Ideas

    Does Hybrid Work Actually Work? Insights from 30,000 Emails

    eight days during the study period. Hybrid workers spent nine to 14 days at the office, and the mostly in-office cohort worked more than 15 days in the office. Employees completed surveys that assessed their sense of satisfaction with... View Details
    Keywords: by Ben Rand
    • Web

    Topics - HBS Working Knowledge

    Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices and Conditions (43) Decision Making (240) Decisions (10) Demand and Consumers (223)... View Details
    • 24 Jun 2002
    • Research & Ideas

    Four Keys of Enduring Success: How High Achievers Win

    may not be the same, he said. Satisfaction can turn into pride and pride into hubris. "This is fundamentally the story of every Greek tragedy that exists." What Is Success? Stevenson and Nash believe success is a state of being.... View Details
    Keywords: by Martha Lagace