Business School Curriculum - Publications - Faculty & Research

Teaching Interest

Managing Service Operations - MBA Elective Curriculum

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry

05 Jul 2006
Working Paper Summaries

Deep Links: Business School Students’ Perceptions of the Role of Law and Ethics in Business

Keywords: by Constance E. Bagley, Gavin Clarkson & Rachel Power; Legal Services

30 Sep 2002
What Do You Think?

Are Business Schools Really Important “Crucibles of Leadership?”

Summing Up Crucibles of leadership are where you find them—or they find you. And business schools rarely create them, at least according to the respondents to the October column. Perry Miles put it most... View Details

Keywords: by James Heskett

2023
Book

How the Harvard Business School Changed the Way We View Organizations

By: Jay W. Lorsch

The story of the field of organizational behavior (which overlaps considerably with the origin story of Harvard Business School) and how it created the “medical model” of systems thinking—anchored in the practices of listening, observing, testing, and only then... View Details

Keywords: Organizational Behavior; Systems Thinking; Medical Model; Organizations; Behavior; System; History

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31 Jan 2017
Research & Ideas

Why These Business School Professors Oppose Trump's Executive Order on Immigration

interests of the United States,” and “opposes undue burden on members of our community.” As of this writing, the signatories include some 50 Nobel Laureates and more than 14,800 faculty members at US colleges and universities. Harvard View Details

Keywords: by Staff

May 2010
Teaching Note

University of Chicago Graduate School of Business (TN)

By: Srikant M. Datar and David A. Garvin

Teaching Note for [308014]. View Details

Keywords: Education Industry

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2008
Case

Centennial of Harvard Business School 'HBS in 2008' case

By: Julie Battilana

Keywords: Business Education; Boston

Citation

Teaching Interest

Digital Innovation and Transformation – MBA Elective Curriculum

By: Feng Zhu

Digital Innovation and Transformation is designed to equip students to confidently help conceive, lead and execute digital innovation initiatives and develop new business models for existing and insurgent organizations. The basic premise of the course... View Details

May 2014 (Revised August 2014)
Teaching Note

Women MBAs at Harvard Business School: 1962–2012

By: Boris Groysberg and Robin Abrahams

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October 2003 (Revised February 2004)
Background Note

Introduction to the Large-Scale Investment (LSI) Course at Harvard Business School

By: Benjamin C. Esty

Introduces students to the Large-Scale Investment (LSI) course taught at Harvard Business School. LSI is a case-based course about project finance that is designed for second-year MBA students. The course is about project finance, which involves creation of a legally... View Details

Keywords: Value Creation; Project Finance; Investment; Projects

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2013
Report

Lasting Impact: A Business Leader's Playbook for Supporting America's Schools

By: Jan Rivkin, Sara Allan, Allen Grossman and Nithya Vaduganathan

This booklet provides a practical approach for business leaders seeking to understand the complex issues involved in transforming PK-12 education. It lists actions that businesses can take, as well as best practices that they can follow, to help educators create... View Details

Keywords: PK - 12 Education; U.S. Competitiveness; Competition; Education; Business and Community Relations; Cooperation; United States

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February 2010 (Revised March 2012)
Case

Harvard Business School Executive Education: Balancing Online and Offline Marketing

By: John A. Deighton and Leora Kornfeld

How does a small business set its online media budget? The HBS Executive Education Division can be viewed as a small-to-medium sized business unit with annual revenues of $107 million. As we watch it change its culture, practices, and organization from offline to... View Details

Keywords: Transition; Marketing Strategy; Budgets and Budgeting; Technology Adoption; Digital Marketing; Resource Allocation; Information Technology Industry

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02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

might be taken in admissions to sort out the "bad apples," the primary responsibility of business schools is to provide a place where ethics and values can be discussed by all, rather than just... View Details

Keywords: by James Heskett

April 2008
Case

The Historical Development of the Harvard Business School (A)

By: Richard S. Tedlow

Keywords: Business Education; History

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January – February 2012
Article

What Business Schools Can Learn from the Medical Profession

By: Nitin Nohria

Keywords: Business Education; Health

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April 2008
Supplement

The Historical Development of the Harvard Business School (B)

By: Richard S. Tedlow

Keywords: Growth and Development; Higher Education; History; Education Industry

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2003
Chapter

Management in Perspective: Lessons Learned from Harvard Business School

By: D. Quinn Mills and Franziska Zellweger

Keywords: Management

Citation

August 2003 (Revised October 2003)
Case

Harvard Business School Social Enterprise Initiative at the Ten-Year Mark, The

By: James E. Austin, Stacey M. Childress and Cate Reavis

In mid-2003, as the 10-year anniversary of Harvard Business School's Social Enterprise Initiative approached, the group's faculty and staff decided to analyze its past performance and to formulate its future strategy. View Details

Keywords: Decisions; Management Analysis, Tools, and Techniques; Performance Evaluation; Strategic Planning; Social Enterprise

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