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  • 2020
  • Working Paper

Dignity, Inequality, and the Populist Backlash: Lessons from America and Europe for a Sustainable Globalization

By: Rawi Abdelal
The greatest challenge to the sustainability of our current era of globalization comes from within the United States. Most Americans have come to reject globalization. We must discern the lessons from the parts of the developed world where the backlash is also... View Details
Keywords: Pandemics; Populism; Dignity; Globalization; Economic Systems; Equality and Inequality; Policy; Values and Beliefs; United States; Europe; France; Germany
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  • 2021
  • Book

Global Goliaths: Multinational Corporations in the 21st Century Economy

By: C. Fritz Foley, James R. Hines Jr. and David Wessel
Globalization and multinational corporations have long seemed partners in the enterprise of economic growth: globalization-led prosperity was the goal, and giant corporations spanning the globe would help achieve it. In recent years, however, the notion that all... View Details
Keywords: Multinational Firms and Management; Globalization; Economy; Economic Growth; Equality and Inequality; Employment; Policy
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  • Research Summary

The Psychology of Conversation

By: Alison Wood Brooks

Conversation is a profound part of the human experience. To share our ideas, thoughts, and feelings with each other, we converse face to face and remotely—via phone, email, text message, online comment boards, and in contracts. Conversations form the bedrock of our... View Details

  • Forthcoming
  • Article

Faith and Assimilation: Italian Immigrants in the U.S.

By: Stefano Gagliarducci and Marco Tabellini
How do ethnic religious organizations influence immigrant assimilation? To answer this question, we assemble novel data from the Catholic directories to measure the presence of Italian Catholic churches in the US between 1890 and 1920, when four million Italians moved... View Details
Keywords: Assimilation; Religious Organizations; Immigration; Religion; History; United States
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  • 2021
  • Working Paper

CRM and AI in Time of Crisis

By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
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  • 05 Apr 2011
  • First Look

First Look: April 5

state-owned construction company strike one deal after another in South Carolina despite political backlash and in New York where well-established competitors dominate? The case examines the U.S. market entry strategy of the CSCEC,... View Details
Keywords: Sean Silverthorne
  • Web

Live from Klarman Hall - Alumni

Bloomberg Harvard City Leadership Initiative The greatest challenge to the sustainability of our current era of globalization comes from within the US. Most Americans now reject globalization. What can we learn from parts of the developed world where the View Details
  • November–December 2024
  • Article

Group Size and Its Impact on Diversity-Related Perceptions and Hiring Decisions in Homogeneous Groups

By: Aneesh Rai, Edward H. Chang, Erika Kirgios and Katherine L. Milkman
Why do some homogeneous groups face backlash for lacking diversity, whereas others escape censure? We show that a homogeneous group’s size changes how it is perceived and whether decision makers pursue greater diversity in its ranks. We theorize that people make... View Details
Keywords: Diversity; Perception; Decision Making; Groups and Teams; Selection and Staffing; Size
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  • 18 Apr 2022
  • HBS Case

Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

our economic analysis.” Crafting a careful communications strategy Stack and his colleagues fully expected a backlash from angry customers and gun-rights groups, such as the National Rifle Association, and they were additionally concerned... View Details
Keywords: by Jay Fitzgerald
  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Change; Disruption; Competency and Skills; Talent and Talent Management; Customers; Customer Satisfaction; Decision Making; Cost vs Benefits; Demographics; Ethics; Governance; Corporate Accountability; Human Resources; Employees; Recruitment; Retention; Leadership; Management; Crisis Management; Risk Management; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Society; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Motion Pictures and Video Industry
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  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

sensitive subjects. “If we don’t talk about anything that’s real, how can they do their jobs, and why would we follow them?” Many people go to great lengths to avoid broaching controversial topics at work, Wing says, partly because they fear a View Details
Keywords: by Avery Forman
  • Web

Great American Business Leaders of the 20th Century - Leadership

year Sit-down strikes at GM and other auto makers Government work programs launched: CCC, PWA, WPA CIO union created NLRB created Fair Labor Standards Act sets minimum wage Influence: Low 40 1940 19 Rosie the Riveter Postwar strikes Productivity surge Government View Details
  • 10 Nov 2022
  • Research & Ideas

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back

be nicer or more generous or more likeable.” Instead, she recommends, ask yourself: How would I react if a man did this? “Gender-specific expectations can really start to matter when we think about backlash and image concerns.” And pay... View Details
Keywords: by Shalene Gupta
  • 30 Jun 2022
  • HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

through the roof,” Dolan says. “Then they hit a lot of bumps.” Backlash from a holiday 2019 ad foreshadowed problems to come. In the ad, a fictional husband gifts his wife a Peloton, and the wife documents her yearlong use of the bike,... View Details
Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle
  • 17 Jan 2018
  • Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

disclosures are not made with proper context, they could ignite worker backlash and harm productivity. “When you hear the amount that a CEO makes, it is going to seem outrageous. People are going to react with passion,” Rouen says. “So,... View Details
Keywords: by Dina Gerdeman
  • Profile

Christina Byrd

female in the workplace – there were women at every level of the organization.” In her subsequent work at Uber, Christina shifted from executive to broad-based compensation. “Given the press backlash at the time and large cultural shifts,... View Details
  • Web

2023 Reunion Presentations - Alumni

globalization. What can we learn from parts of the developed world where the backlash is also profound—or more muted? One conclusion: It is not just about money. Those who feel left behind feel they have lost respect and dignity. The... View Details
  • Web

Faculty & Research - Leadership

people from various social backgrounds to come together and engage with... January 2025 Case Netflix: Takedown Troubles By: Clayton S. Rose , Tom Quinn and Maxim Pike Harrell In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing View Details
  • 01 Oct 1997
  • News

J. Hughes Norton III

services. IMG also sponsors tournaments and events and does television production and merchandising as well. Behind this boom, however, is the industry concerned about overexposure or a backlash against the enormous sums athletes make? On... View Details
Keywords: Garry Emmons
  • Web

Symposium - Race, Gender & Equity

relationships in new, or newly urgent, ways. As we applaud the courage many have found to speak and act on their convictions, we also observe instances of backlash and critique. It is this conflict that we aim to unpack, examining the... View Details