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Show Results For
- All HBS Web
(625)
- News (163)
- Research (338)
- Events (2)
- Multimedia (8)
- Faculty Publications (239)
- November 1989 (Revised June 1995)
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B2)
By: Lynda M. Applegate and Julie H. Hertenstein
Gives the voting results for the Power Systems Division's Vax System upgrade project. View Details
Applegate, Lynda M., and Julie H. Hertenstein. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B2)." Harvard Business School Supplement 189-121, November 1989. (Revised June 1995.)
- January 1989 (Revised September 1995)
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B1)
By: Lynda M. Applegate and Julie H. Hertenstein
Applegate, Lynda M., and Julie H. Hertenstein. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B1)." Harvard Business School Supplement 189-120, January 1989. (Revised September 1995.)
Balancing Risk and Reward: An Automated Phased Release Strategy
Phased releases are a common strategy in the technology industry for gradually releasing new products or updates through a sequence of A/B tests in which the number of treated units gradually grows until full deployment or deprecation. Performing phased releases... View Details
- March 1986 (Revised February 1989)
- Case
CFM Technologies, Inc. (A): The Automated Prediffusion Cleaner
Jaikumar, Ramchandran. "CFM Technologies, Inc. (A): The Automated Prediffusion Cleaner." Harvard Business School Case 686-051, March 1986. (Revised February 1989.)
- December 2020
- Supplement
Komatsu Smart Construction: Launch Video
By: Rajiv Lal, David J. Collis and Akiko Saito
Short video of the concept of "Smart Construction" that was shown at the launch of the business by Komatsu. Illustrates what the automated construction site might look like in the future. View Details
Lal, Rajiv, David J. Collis, and Akiko Saito. "Komatsu Smart Construction: Launch Video." Harvard Business School Multimedia/Video Supplement 521-707, December 2020.
- May 1990
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B), Video
Applegate, Lynda M. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B), Video." Harvard Business School Video Supplement 890-521, May 1990.
- 04 Dec 2019
- Podcast
Prudential’s long position on skills: fostering careers while embracing automation
Financial Services giant Prudential is pursuing a hybrid workforce strategy. It’s all-in on automation for underwriting and other data-intensive, but routine, tasks. And it looks to the labor market for certain in-demand skills. But, according to vice chairman Robert... View Details
- January 1989 (Revised September 1995)
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B3)
By: Lynda M. Applegate and Julie H. Hertenstein
Applegate, Lynda M., and Julie H. Hertenstein. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B3)." Harvard Business School Supplement 189-122, January 1989. (Revised September 1995.)
- January 1989 (Revised September 1995)
- Case
Westinghouse Electric Corp.: Automating the Capital Budget Process (A)
By: Lynda M. Applegate and Julie H. Hertenstein
Applegate, Lynda M., and Julie H. Hertenstein. "Westinghouse Electric Corp.: Automating the Capital Budget Process (A)." Harvard Business School Case 189-119, January 1989. (Revised September 1995.)
- 2024
- Conference Presentation
Acceptance of Automated Vehicles Is Lower for Self Than Others
By: Stuti Agarwal, Julian De Freitas, A. Ragnhildstveit and Carey K. Morewedge
Agarwal, Stuti, Julian De Freitas, A. Ragnhildstveit, and Carey K. Morewedge. "Acceptance of Automated Vehicles Is Lower for Self Than Others." Paper presented at the Asia-Pacific Association for Consumer Research Conference, Asia-Pacific Association for Consumer Research, Bali, Indonesia, 2024.
- May 1990
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (A1), Video
Applegate, Lynda M. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (A1), Video." Harvard Business School Video Supplement 890-519, May 1990.
Transforming Customer Engagement
Against a backdrop of intensifying competition, rising labor costs, and ascending customer expectations, companies are actively seeking ways to do more with less – for example, compelling customers to take on new roles in the value creation process. And, when... View Details
- December 1989 (Revised September 1995)
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B)
By: Lynda M. Applegate and Julie H. Hertenstein
Applegate, Lynda M., and Julie H. Hertenstein. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B)." Harvard Business School Supplement 190-068, December 1989. (Revised September 1995.)
- 21 May 2025
- Podcast
Shake Shack’s test kitchen: Developing a good jobs and automation combo
Shake Shack Chief Growth Officer Steph So and HBS professor Chris Stanton join Bill Kerr to discuss the fast-casual chain’s digital strategy and how technology is changing the dining experience and restaurant work, from frontline to back office. View Details
- 26 Oct 2023 - 28 Oct 2023
- Other Presentation
Interacting with Tech: Exploring Consumer Choices in the Age of Automation
- 2024
- Working Paper
Automating Short-Term Payroll Savings: Evidence from Two Large U.K. Experiments
By: Sarah Holmes Berk, James J. Choi, Jay Garg, John Beshears and David Laibson
Automatic enrollment is often used to increase retirement savings. What are the effects of using it (or, alternatively, requiring an active enrollment choice) to increase short-term savings? We evaluate two experiments in the U.K. at employers that enable workers to... View Details
Berk, Sarah Holmes, James J. Choi, Jay Garg, John Beshears, and David Laibson. "Automating Short-Term Payroll Savings: Evidence from Two Large U.K. Experiments." NBER Working Paper Series, No. 32581, June 2024.
- February 19, 2018
- Article
The Parts of Customer Service That Should Never Be Automated
By: Ryan W. Buell
Buell, Ryan W. "The Parts of Customer Service That Should Never Be Automated." Harvard Business Review (website) (February 19, 2018).
- May 1990
- Supplement
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (A2), Video
Applegate, Lynda M. "Westinghouse Electric Corp.: Automating the Capital Budgeting Process (A2), Video." Harvard Business School Video Supplement 890-520, May 1990.
- April 2023
- Article
Perceptions Related to Engaging in Non-driving Activities in an Automated Vehicle While Commuting: A Text Mining Approach
By: Yilun Xing, Linda Ng Boyle, Raffaella Sadun, John D. Lee, Orit Shaer and Andrew Kun
Automated vehicles (AVs) offer human operators the opportunity to participate in non-driving activities while on the move. In this study, we examined and compared drivers' perception of non-driving activities in two driving modes: highly AVs in the future and current... View Details
Xing, Yilun, Linda Ng Boyle, Raffaella Sadun, John D. Lee, Orit Shaer, and Andrew Kun. "Perceptions Related to Engaging in Non-driving Activities in an Automated Vehicle While Commuting: A Text Mining Approach." Transportation Research Part F: Traffic Psychology and Behaviour 94 (April 2023): 305–320.