Filter Results:
(97)
Show Results For
- All HBS Web (97)
- Faculty Publications (14)
Show Results For
- All HBS Web (97)
- Faculty Publications (14)
- 05 Apr 2011
- First Look
First Look: April 5
exploit Chinese offshore deposits. In 2010 he is trying to decide how to drive further growth in a company that has grown 556 times in less than 30 years, with profits grown 2,600 times. He believes that the way CNOOC has been managed, a... View Details
Keywords: Sean Silverthorne
- 17 Apr 2024
- Blog Post
New Venture Competition 2024: Business and Environment Ventures
countries is attributable to small-scale farming. Eventually, we want to use AI to automate the financing process and evolve into the world's first digital Agri bank. Intrapreneurs with Purpose - Lingling Jiang, Margot Zuckerman (MBA... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
liability standards, Feuerstein ended up spending more money than he had. And the company went bankrupt. View VideoA middle-aged worker whose job was replaced by automation reflects on how the loss changed her life. As with many HBS... View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
power stems from its ability to identify and meet evolving customer needs, not its technology, says Thales S. Teixeira, author of the new book Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption. The company... View Details
- 19 May 2016
- Research Event
Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium
looking to hire. Holding contests to seek advice from the crowd may help companies fill the need for innovative answers more cheaply and quickly. “Contests create incentives and drive parallel search,” Lakhani said. “What you want when... View Details
Keywords: by Dina Gerdeman & Carmen Nobel
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
managers substantial benefits that would be difficult to realize without the ERP IT infrastructure. Q: Must a company have an ERP system in place to use time-driven activity-based costing? A: Clearly, having an automated data feed... View Details
Keywords: by Sarah Jane Gilbert
- 17 Nov 2015
- First Look
November 17, 2015
performance. O'Rourke and her team were able to drive almost immediate improvement in the district's sales growth and profitability and in other key areas such as customer service scores. How can O'Rourke ensure that these stores continue... View Details
Keywords: Sean Silverthorne
- 06 Dec 2021
- News
What's the Word?
are some ways forward, says Fuller. Companies might need to embrace automation technologies that can help reduce labor hours per unit, an approach Fuller has seen start to take hold in the garment industry. There could be regulatory aid,... View Details
- 09 Jul 2012
- Research & Ideas
The Unconscious Executive
process. So is driving to work—many people get to work without entirely remembering how their drive was and what they saw on the road. Lots of processes are automated and... View Details
Keywords: by Martha Lagace
- 14 Apr 2008
- Research & Ideas
The Surprising Right Fit for Software Testing
If there is one job that many software analysts and programmers cannot stand, it is testing software on the path to launch. The grinding concentration and repetitive nature of the tasks serve to drive many techies around the bend.... View Details
- 04 Nov 2020
- News
The Long View: Persevering Through Past Crises
Automation in Zurich, Switzerland. More importantly, I love my work every day. It turns out that committing myself to serve others was more important than an impressive ceremony I missed, and somehow, what looked like a detour in my... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
1991): to provide continuous Internet access to the planet’s unconnected billions through, in Cassidy’s words, a “complex choreography where thousands of balloons are being steered and programmed all in an automated fashion.” The... View Details
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
examination. This book combines insights and lessons from business practice, government policy, and individual decision-making to give voice to data and ideas that should drive the next wave of policy and business practice. Publisher's... View Details
Keywords: Dina Gerdeman
- 01 Jun 2019
- News
City on a Hill
beyond West Wind, he passes the high-tunnel greenhouses that Pine Mountain provides to local farmers. “In many ways, it’s like running a small town,” says Marietta, casting his eye across the potato fields and chicken coop that help supply the school’s kitchen. And... View Details
- 30 Aug 2011
- First Look
First Look: August 30
video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording... View Details
Keywords: Sean Silverthorne
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
Forsythe stories feature a talented African American man, wrongfully imprisoned, who becomes a successful drug lord. The Carmichael stories feature two generations of Swedish immigrants in upstate New York, facing—or avoiding—the challenges that industrialization and... View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
sensitive to the solicited person’s gender, with women responding more than men. These results shed light on the factors that drive employees’ engagement in organizational tasks, beyond regular duties, and provide insights on how to... View Details
Keywords: Dina Gerdeman
- Web
Global Activities 2020-2021 - Global Activities 2021
for good in society. This report features a selection of stories that highlight the School’s influence and impact around the world during fiscal year 2021 (July 1, 2020–June 30, 2021). Africa Developing the Skills to Drive Change in... View Details
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
Competition drives the supply of services with a low level of disclosure, since some customers will choose to pay more for a service in exchange for keeping their personal information under wraps. Competition ensures that services that... View Details