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- Faculty Publications (16)
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- All HBS Web (107)
- Faculty Publications (16)
- 17 Apr 2024
- Blog Post
New Venture Competition 2024: Business and Environment Ventures
countries is attributable to small-scale farming. Eventually, we want to use AI to automate the financing process and evolve into the world's first digital Agri bank. Intrapreneurs with Purpose - Lingling Jiang, Margot Zuckerman (MBA... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
storage capacity, bandwidth and memory — especially on a per-dollar basis — are driving the observed business benefits. However, all of these have been getting better, faster and cheaper at about the same rate throughout the history of... View Details
Keywords: by Andrew McAfee
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
liability standards, Feuerstein ended up spending more money than he had. And the company went bankrupt. View VideoA middle-aged worker whose job was replaced by automation reflects on how the loss changed her life. As with many HBS... View Details
- Web
Europe - Global Activities 2021
players, such as Just Arrived, to initiate change. They, in turn, pressure decision makers to create conditions for them to reach scale and depth. Ultimately, you see, they drive progress in each other.” “ The case presents a range of... View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
power stems from its ability to identify and meet evolving customer needs, not its technology, says Thales S. Teixeira, author of the new book Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption. The company... View Details
- Web
Responsibilities and Acceptable Use - Research Computing Services
your data is not considered HRCI Level 3 or higher, or you might consider purchasing an external hard drive from your local electronics vendor. Attend to any automated messages concerning "Out of Space" or... View Details
- 17 Nov 2015
- First Look
November 17, 2015
performance. O'Rourke and her team were able to drive almost immediate improvement in the district's sales growth and profitability and in other key areas such as customer service scores. How can O'Rourke ensure that these stores continue... View Details
Keywords: Sean Silverthorne
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
discovered that those valuable information assets either lacked value or were, in some cases, nonexistent. Old Economy problems involving misunderstood and overvalued financial instruments appeared, driving unemployment to heights not... View Details
Keywords: by James Heskett
- 09 Jul 2012
- Research & Ideas
The Unconscious Executive
process. So is driving to work—many people get to work without entirely remembering how their drive was and what they saw on the road. Lots of processes are automated and... View Details
Keywords: by Martha Lagace
- 14 Apr 2008
- Research & Ideas
The Surprising Right Fit for Software Testing
If there is one job that many software analysts and programmers cannot stand, it is testing software on the path to launch. The grinding concentration and repetitive nature of the tasks serve to drive many techies around the bend.... View Details
- 01 Feb 2017
- What Do You Think?
Is the Next Jobs Crisis Just Ahead?
the perspective. Sandeep offered that one of the key factors to be considered global demographics. “You have an aging population in the West, which when coupled with increased barriers on cross border immigration would result in acceleration of View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
1991): to provide continuous Internet access to the planet’s unconnected billions through, in Cassidy’s words, a “complex choreography where thousands of balloons are being steered and programmed all in an automated fashion.” The... View Details
- 30 Aug 2011
- First Look
First Look: August 30
video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording... View Details
Keywords: Sean Silverthorne
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
examination. This book combines insights and lessons from business practice, government policy, and individual decision-making to give voice to data and ideas that should drive the next wave of policy and business practice. Publisher's... View Details
Keywords: Dina Gerdeman
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
sensitive to the solicited person’s gender, with women responding more than men. These results shed light on the factors that drive employees’ engagement in organizational tasks, beyond regular duties, and provide insights on how to... View Details
Keywords: Dina Gerdeman
- 16 Sep 2022
- Blog Post
Climate Stories Episode #9: Shelly Xu (MBA 2021) Reducing Waste Through Beautiful Design
believes that good design can inspire the fashion industry to avoid these frightening forecasts. Her business is built on two prongs: She’s developing a software algorithm that she hopes will automate zero waste designs that both cost... View Details
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
certainly opening, and it is a global window. All advanced economies, even those with universal insurance, are starting to confront the reality that the healthcare system is not aligned to drive value for the patient, or the health... View Details
- Web
Global Activities 2020-2021 - Global Activities 2021
for good in society. This report features a selection of stories that highlight the School’s influence and impact around the world during fiscal year 2021 (July 1, 2020–June 30, 2021). Africa Developing the Skills to Drive Change in... View Details
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
Competition drives the supply of services with a low level of disclosure, since some customers will choose to pay more for a service in exchange for keeping their personal information under wraps. Competition ensures that services that... View Details