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  • All HBS Web  (1,227)
    • People  (2)
    • News  (192)
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Show Results For

  • All HBS Web  (1,227)
    • People  (2)
    • News  (192)
    • Research  (823)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (408)
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  • 01 Jun 2023
  • News

Action Plan: Net Proceeds

supply chain and certification company, to address the plastic pollution he saw in Haiti and other communities around the world. Goodwin had originally traveled to Haiti under the auspices of Executives Without Borders, which he helped... View Details
Keywords: April White; recycling; corporate social responsibility; waste management; water; Waste Management and Remediation Services; Corporate Services
  • 23 Oct 2019
  • News

Hands-on Simulations Complement the Case Method

prepare materials by cutting and stripping wires, and assemble the circuit boards. They test their products to ensure that the lights blink and the buzzers buzz before delivering finished goods to their customer. Each team then attempts... View Details
Keywords: Educational Innovation
  • 12 Aug 2010
  • News

What Is Customer Opinion Good For?

Keywords: Prof. Jim Heskett; Manufacturing
  • 25 Feb 2020
  • News

Beyond the Plastisphere

profitable into their value chain.” The firm has certified supply chains in Thailand and Indonesia, which are among the worst contributors of plastic ocean debris, and plans to expand into other parts of... View Details
Keywords: Alexander Gelfand; Plastics and Rubber Products Manufacturing; Manufacturing
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction,... View Details
Keywords: Susan Young
  • 24 Feb 2014
  • News

Why Raising Retail Pay Is Good for the Gap

Keywords: human capital; minimum wage; Retail Trade
  • 01 Dec 2000
  • News

HBS Alumni Association Board of Directors: President's Report

maybe even required by nonprofits for their board members. Both were smashing successes. These challenging programs — along with faculty presentations at the reunions and the annual Global Alumni Conferences — offer us a key opportunity to add to the View Details
Keywords: Educational Support Services; Educational Services
  • 01 Mar 2005
  • News

Ideas: Books

research team) examine 24 cases of collaboration between businesses and nonprofit organizations in Mexico (a food bank and an American supermarket), Colombia, Chile (a pharmacy chain and an elder-care home), Argentina (a newspaper and a... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Dec 2017
  • News

Ask the Expert: Human Intelligence

Superintelligence: Paths, Dangers, Strategies to better understand the issues. + ONLINE web-only content Do you see AI replacing the need for humans completely as it’s applied in certain value chain roles in... View Details
Keywords: April White
  • 01 Dec 2003
  • News

Can Manufacturing Keep Its Edge?

panels. Instead, the panels would need to come from Asia — a considerable challenge for an eighty-employee company based in suburban Boston. Sharpe’s response was equally direct. ET partnered with a company based in Singapore and shipped it panel pieces to be View Details
Keywords: Julia Hanna; Manufacturing
  • 01 Jun 2007
  • News

Fixing America’s Leadership Deficit

political leaders have demonstrated spectacular leadership failures. The reasons and possible solutions shaped a fascinating give-and-take discussion among three distinguished panelists assembled in March at Harvard’s Kennedy School of... View Details
Keywords: Government
  • 01 Oct 2001
  • News

Industry-Related Clubs Offer Alumni a New Resource

amazed by how people have embraced the club. Allegra J. Young (MBA '95), founder and president of the HBS Alumni Association for Technology Industries, agrees that industry-specific clubs are of great value to the School's graduates.... View Details
Keywords: Health, Social Assistance; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 2002
  • News

Serving through TechnoServe

Paul and Susan Tierney in Ghana. With a mission to create economic value in Latin America and Africa by supporting local entrepreneurs, TechnoServe uses its $15 million budget and four hundred employees to provide business resources to... View Details
  • 01 Dec 2001
  • News

Navigating Success in Volatile Times

Powell observed. "Through our network of contacts, we assembled an extraordinary group of business and community leaders who, in light of events that were still unfolding, spoke from the heart to inspire as well as inform us." Honorary... View Details
Keywords: Mary Ellen Gardner; Finance
  • 01 Dec 2008
  • News

Designing Change

Courtesy Pentagram Graphic designers have created some of the world’s best-known logos, from Coke to Mercedes to McDonald’s. Yet their role in establishing a company’s identity is not always understood or valued by senior management. In... View Details
Keywords: Julia Hanna
  • 01 Mar 2010
  • News

Alumni Books

capture a few moments of enjoyment will be key to recovering from the current economic downturn. Building Competitiveness in Africa’s Agriculture: A Guide to Value Chain Concepts and Applications by C.... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2003
  • News

Roger Ullman: Going Green with E2

newspaper editorials and letters in support of the bill and were frequent visitors to the statehouse, where they met repeatedly with undecided assembly members. The support of so many prominent businesspeople gave wary politicians a very... View Details
Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Feb 2001
  • News

Books

three factors that differentiate growth strategies that succeed from those that fail. In Unchained Value: The New Logic of Digital Business, Internet expert Mary Cronin argues that corporations will fail at e-business as long as they continue to use the traditional... View Details
Keywords: books; research; Publishing Industries (except Internet); Information
  • 01 Jun 1997
  • News

Short Takes

with the ungainly conglomerates assembled in the 1960s and 1970s that provided a variety of seemingly mismatched products and services. And while many consultants and investors are seeking to extend this focused model into emerging... View Details
Keywords: Judith A. Ross
  • 27 Oct 2014
  • News

Track Customer Service, but Don't Forget the Financials

Keywords: customer satisfaction; financial results; front line employees; decision making
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