Filter Results:
(96)
Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
- 01 Mar 2014
- News
Research Brief: Better to Be Safe with a Sorry
"Never apologize, mister," John Wayne's character famously said in She Wore a Yellow Ribbon. "It's a sign of weakness." And while previous academic research has similarly concluded that apologizing during negotiations hurts perceptions of... View Details
- 24 Sep 2013
- First Look
First Look: September 24
portfolios. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=45597 August 2013 Social Psychological & Personality Science I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust... View Details
Keywords: Sean Silverthorne
- Portrait Project
Kaelin Goulet
an independent study. Maybe it was confronting some of my own personal failings. Apologies to Howard Roark, but good does not always come to hard-working people; weakness is not tantamount to moral failure. I want to treat struggle with... View Details
- Web
Sky Hopinka Riverside Cahokia 2023 | About
place and belonging. The hand-scratched text inscribed across the photograph reads, “Looking like me never worked out so well in a lot of my life. But that / never stopped me from apologizing or agonizing or gazing away and glancing down... View Details
- 25 May 2016
- News
Supporting Critical Initiatives
with a Harvard MBA can negotiate a deal to buy a company without apologizing for being a woman or a mom,” she observes. “I’m happy to support a school that is giving more women a seat at the table.” View Details
- Portrait Project
Matt Simpson
ever have is being called their son. That warehouse reminded me of myself. I didn’t have to fit in; I just had to be honest. Who I was, where I was from, what my dreams were. Being different, and being myself, was an edge. I promised to never View Details
- 07 Nov 2007
- Op-Ed
How Marketing Hype Hurt Boeing and Apple
damage to Apple brand equity among its core customers. After heavy blogging complaints about Apple exploiting its loyal followers, Steve Jobs had to apologize publicly (after a curt "That's technology" response fueled the fire)... View Details
- 01 Apr 2011
- News
My First HBS Class
case beforehand but cannot say that I mastered all the data or how they fit together. Indeed, Professor Abdelal sort of apologized at the top of the class for assigning the case, given its breadth and complexity, but the students seemed... View Details
- 27 May 2008
- Sharpening Your Skills
Sharpening Your Skills: Thinking About Global
balkanized bureaucracy, and deteriorating market share, financial performance, and stock price. There are five characteristics that all top global brands have in common. How Should I Think About Strategy In A (not So) Flat World? Businesses Beware: The World Is Not... View Details
- Web
2.5 Disciplinary Outcomes & Sanctions | MBA
significant sanction if a pattern develops. A warning becomes part of the student’s official record but is not considered a formal disciplinary action. Warnings are not noted on a student’s transcript or in letters of recommendation. Penalties may include: Letter(s) of... View Details
- 01 Oct 1996
- News
An Atypical Case — Robin G. Berglund (MBA 1971)
to reach a nurse who has paged him. Then, apologizing for his fatigue after thirty sleepless hours, he settles into a chair in a quiet corner to reflect for a few moments on his decision to enter medical school at the age of 45 after a... View Details
Keywords: Thomas Frick
- 27 Aug 2007
- Op-Ed
Mattel: Getting a Toy Recall Right
design flaws in the toys with the magnets that could come loose. But Mattel deserves praise for now stepping up to its responsibilities as the leading brand in the toy industry. What has Mattel done right? The CEO has taken personal charge of the situation. He has... View Details
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
Flat With apologies to Thomas Friedman, managers who believe the hype of a flat world do so at their own risk, says HBS professor Pankaj Ghemawat. National borders still matter a lot for business strategists. While identifying... View Details
Keywords: by Sean Silverthorne
- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
centers correlated with whether a song achieved eventual commercial success. The OneRepublic song Apologize performed especially well in both the brain scans and the market. "Importantly, Berns and Moore also asked their original... View Details
- Web
Research in Black and White | Baker Library
quit.” (14) Matching Land’s drive and energy, she kept long working hours. Morse apologized to Land for her handwritten reports, noting she only got to “summarizing the days experiments at 5:30–6:30 and do not like to keep a secretary... View Details
- 04 May 2016
- What Do You Think?
What Does Boaty McBoatface Tell Us About Brand Control on the Internet?
proposed a name, Boaty McBoatface. The name immediately zoomed into the lead on the Internet, perhaps supported by adolescents (and their parents) who had grown up playing with toys like Thomas, the friendly locomotive. (Hand later View Details
- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a follow-up letter of apology from me and included a discount... View Details
Keywords: by Susan Young
- 01 Sep 2012
- News
What’s the Big Idea?
January. “I hope women and men will take it,” he says. —JH Spotlighting Inequality Michael Norton “It’s not only what they don’t know that gets ’em into trouble, it’s what they know for sure that just ain’t so.” This aphorism (with View Details
- Web
Commencement 2011 Address | About
the campus was inaugurated, here on this same lawn in front of Baker Library, Owen Young — who was then the CEO of General Electric — had the following to say: “ I make no apology for our devotion to business. It represents for the... View Details
- 07 Jun 2017
- Research & Ideas
How an African History Scholar Became a Modern Righter of Wrongs
settlement and formally apologizes on behalf of the British government, June 2013 Shortly thereafter, John Hart, the movie producer behind Boys Don’t Cry and Revolutionary Road, bought the rights to develop a film based on Imperial... View Details
Keywords: by Carmen Nobel