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27 Jan 2009
First Look

First Look: January 27, 2009

change effort is doomed. Kotter reveals the insidious nature of complacency in all its forms and guises. In this exciting new book, Kotter explains: How to go beyond "the business case" for change to overcome the fear and anger... View Details

Keywords: Martha Lagace

08 May 2007
First Look

First Look: May 8, 2007

and could even arouse cynicism. On the other hand, good work progress without any recognition—or, worse, with criticism about trivial issues—could engender anger and sadness. Far and away, the best boosts to inner work life were episodes... View Details

Keywords: Martha Lagace

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

it’s the people’s Justice Department.” A positive tone at the top can chip away at hardened partisanship by exemplifying inclusiveness and refusing to give in to anger and blame, which are unproductive emotions anyway. Pluralism, the... View Details

Keywords: by Dina Gerdeman

15 Dec 2015
First Look

December 15, 2015

findings and advice. Anxiety leads to poor outcomes. You will be less nervous about negotiating, however, if you repeatedly practice and rehearse. You can also avoid anxiety by asking an outside expert to represent you at the bargaining table. View Details

Keywords: Carmen Nobel

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

For example, pointing out the money saved by tough bargaining with a union could cause a real problem with employees. Announcing a dividend may lead to anger from employees who think it should have been a bonus or from environmentalists... View Details

Keywords: by Martha Lagace; Energy; Utilities