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  • All HBS Web  (636)
    • People  (1)
    • News  (141)
    • Research  (405)
    • Events  (2)
    • Multimedia  (10)
  • Faculty Publications  (260)

Show Results For

  • All HBS Web  (636)
    • People  (1)
    • News  (141)
    • Research  (405)
    • Events  (2)
    • Multimedia  (10)
  • Faculty Publications  (260)
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  • 01 Mar 2025
  • News

Agenda: Frank Lorenzo (MBA 1963)

In the early 1970s, Frank Lorenzo (MBA 1963) was CEO of Texas International Airlines, a struggling regional operation. There were whispers of change coming for the airline industry as Washington considered the pros and cons of ending regulation. “If there was a list of... View Details
Keywords: April White
  • 01 Apr 2000
  • News

The World at a Click

services for leisure and small-business travelers. Consumers enjoy one-stop shopping for airline tickets, car rentals, vacation packages, hotels, and cruises, as well as a wealth of travel news and merchandise. "Preview Travel and... View Details
Keywords: Margie Kelly
  • 23 Jul 2016
  • News

The Art of Persuasion

When Radhika Piramal (MBA 2006) returned to India in 2009, she noted two developing trends with direct implications for VIP Industries, her family’s luggage and bag business. First, air traffic was increasing rapidly with the introduction of new View Details
  • 17 Jan 2025
  • News

Tracking Modern Air Travel’s Takeoff

would go on to spend his career making those trips an attainable reality for millions of Americans, riding a wave of deregulation in the airline industry as both an advisor and an executive. He ultimately became CEO of Continental View Details
  • 22 Aug 2019
  • News

Getting There

expanded into a “super app,” offering everything from food and parcel delivery, to hotels and airline bookings, and access financial and health services. “It’s a miracle that we are where we are now,” says Anthony Tan. VIEW VIDEO View Details
Keywords: Transit and Ground Passenger Transportation; Transportation
  • 01 Oct 1996
  • News

Leading In a New Era

organization and recognize that they can exert much greater influence by getting directly involved in the recruitment, development, and deployment of people." People First Indeed, as disparate as are the industries in which Boise Cascade, Liz Claiborne, and American... View Details
Keywords: Nancy O. Perry
  • 01 Sep 2010
  • News

Reinventing the Annual Report

in this effort, including Southwest Airlines (with its Southwest Airlines One Report), United Technologies Corporation (UTC), the Dutch electronics and health-care giant Philips, the German chemical company... View Details
Keywords: Robert G. Eccles
  • 22 Jul 2024
  • News

Viral Marketing’s Early Muse

Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
  • 25 Aug 2022
  • News

The Great Priority Reset

future, airlines will have to make some major operational moves, from reconfiguring cabins to examining the economics of certain routes. Those traveling for pleasure, meanwhile, aren’t waiting—and they are driving change at the airport.... View Details
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has... View Details
Keywords: Susan Young
  • 01 Dec 2004
  • News

Himalayan Journey

Travel in still-developing Bhutan requires flexibility — flights may be delayed (there is only one airline and one airstrip), and the power sometimes goes out. No matter — a few candlelit evenings only added to our experience. The... View Details
Keywords: Janet Sanders; Hospitality
  • 01 Jun 2016
  • News

Feedback

airline KLM used to have a program where business/first-class passengers would get a lovely ceramic Dutch Delft house (filled with gin!) when flying transcontinental. KLM probably had 75 different house models, and frequent-fliers looked... View Details
  • 11 Mar 2020
  • News

Making It Rain

business dashboards, and other tools for clients. The end results are “microweather” forecasts for clients ranging from major airlines to roofing companies to individual users through a smartphone app. “We’re the only private weather... View Details
Keywords: Lisa Scanlon Mogolov
  • 01 Jun 1997
  • News

A Better Way to Go on Strike

W hen President Clinton imposed a cooling-down period in the American Airlines pilots' strike, he recognized that a strike would impose huge costs on those not involved in the labor dispute - from travelers and airfreight shippers to... View Details
Keywords: David Lax and Professor James K. Sebenius
  • 25 Aug 2022
  • News

Clean Slate

time and a whole heap of permitting, Wieland explains. Meanwhile, Massport is electrifying its ground-service equipment, such as the trucks that ferry luggage and equipment around the tarmac, and installing the charging stations to power them. As View Details
  • 15 Dec 2024
  • News

Alumni and Faculty Books

Edited by Margie Kelley Alumni Books The Power of Imperfect Eating By Kavita Bhatnagar (SELP 11, 2022) Penguin Enterprise Rather than dictating which foods are good or bad, this book weaves together stories that mirror the intricate, emotional, and often imperfect... View Details
Keywords: Publishing Industries (except Internet); Information
  • 19 Dec 2014
  • News

Atlanta Alumni Connect Around a 'Vision' for the New HBS

Airlines and a senior advisor at Goldman Sachs, “the education is absolutely fantastic—the capacities to analyze, to understand finance and marketing and human resources, and that spirit of leadership. It’s all there. And when you come... View Details
  • 01 Dec 2011
  • News

At Your Service

what’s fueling the greens. Southwest Airlines would be red on food service. But Southwest doesn’t pay much attention to that, because getting better at food service would slow its turnaround time, which is a big green for the View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 22 Feb 2022
  • News

Action Plan: Portfolio Strategy

Sadiq Gillani (MBA 2006) didn’t set out to build a different kind of career for himself. During his time at HBS, he had a clear, conventional vision of his future. As he told the Portrait Project in 2006, “I am going to devote my life to fixing existing View Details
Keywords: April White; entrepreneurship; career planning; creativity; Air Transportation; Transportation
  • 13 Jan 2021
  • News

Stress Test

available—even before the pandemic. That got even tighter this year and when you add the holiday season and the vaccine, it’s a three-layer cake of nasty. The one silver lining is that air passenger travel is way down and some of those planes were converted into cargo... View Details
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